Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Groups Travel Change fees & refundable balance Online check-in restrictions Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone New Distribution Capability IAG booking portal Refund request Customer relations request Round the world request Agency discount request Corporate fare issues Leisure fare issues The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines

Multiple disruptions affecting travel

Updated 3 hours ago.

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Our products

All you need to know about the customer journey, including what we offer onboard, baggage allowances and London airports. (Some of these links will take you to ba.com)

Loyalty

The British Airways Club enables members to earn Avios when they fly with us or spend with our partners. On Business allows companies to earn On Business points and access member-only discounts; making their travel budget go further

Gold card upgrade

Gold Club members earn upgrade vouchers after earning 35,000 and 50,000 tier Points

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Upgrades using Avios

The British Airways Club members can spend Avios to upgrade bookings into the next cabin

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Corporate travel deals

Corporates with substantial spend may qualify for a corporate travel deal

Explore corporate deals Explore corporate deals

Exceptions for Avios collection model

Learn more about the Avios exceptions Learn more about the Avios exceptions

Fares

We have expanded our fare structure for customers, giving customers even more options when they travel with us

Short haul fares

We have expanded our fare structure for customers travelling in short haul economy

Learn about short haul fares Learn about short haul fares

Long haul fares

With the introduction of our new Select and Select Pro fares, we now offer four types of economy fare products in our World Traveller cabin

Learn about long haul fares Learn about long haul fares

Round-the-world fares

We offer experiences of a lifetime to over 150 countries, with the flexibility to make changes before or during the journey

learn about round-the-world fares learn about round-the-world fares

Marine & Offshore fares

We can offer specific fares to eligible Marine and Offshore Specialist Agents

learn about marine & offshore fares learn about marine & offshore fares

Dual Inventory Fares

Dual Inventory Fares create cabin upgrade options for customers

Learn about dual inventory fares Learn about dual inventory fares

Flight

All you need to know about the customer journey, including baggage and seating

Baggage

Choose from a line-up of baggage options when travelling with British Airways

Learn more about baggage in ba.com Learn more about baggage in ba.com

Seating

Discover everything you need to know about our flight seating, from choosing your seat before boarding to exploring our seat maps

Learn more about seating in ba.com Learn more about seating in ba.com

BA

Learn all about our airline, the work we do in the environment and community and what we offer with our partners

One itinerary

Flights, coaches & trains. We have been working with Great Western Railway (GWR), Heathrow Express (HEX) and National Express to enable you to make integrated bookings for your customers

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BA Better World

Our journey to create a better, more sustainable future with BA Better World

Learn more about BA Better World Learn more about BA Better World

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