New Point of Commencement (POC) policy 

As part of our ambitious £7bn transformation programme, we have transitioned to a new Revenue Management system (NRMS). 

As a result, from 2 July 2025, we have moved from evaluating our availability from Point of Sale (POS) to Point of Commencement (POC) - this move aligns with NDC and direct channels. These system changes allow us to continue to deliver advanced modern retailing for NDC connected partners globally and further enhances the breadth of customer benefits when shopping with us.  

We have updated our booking and ticketing policy with important information regarding this change.

Please adhere to the below booking guidelines and best practice to ensure compliance with British Airways’ O&D (Origin & Destination) and POC logic

From 30 October 2025, we will begin inserting informational warning messages into PNRs where a POC violation has occurred. These messages are designed to help identify and understand any potential issues in relation to the published policy:

• Book chronologically: segments / O&Ds should be booked chronologically. It is not permitted to book the return O&D before the outbound.
  
  
• Use full O&D availability: always request and book availability based on the complete O&D journey, rather than by segment.
  
  
• Avoid booking manipulations: do not use shortcuts or manipulate connected segments in ways that misrepresent the customer’s true itinerary or bypass system rules. 
  
  
• Change of POC: if there is a change in the Point of Commencement—i.e. a change in the country where the entire itinerary begins—the entire PNR must be cancelled, and a new one created. 

Consequences of O&D and POC abuse:

If abusive bookings are identified, appropriate actions may be taken, including but not limited to:

• Any un-ticketed PNRs found may be cancelled.
  
  
• Any ticketed PNR may be subject to an ADM (Agent Debit Memo), irrespective of ticket stock used.
  
  
• Continued violations across this policy or any other British Airways or IAG policy may result in further action taken, including restriction of booking and ticketing privileges with British Airways.

Travel Agencies are expected to adhere strictly to these guidelines. Any attempt to manipulate British Airways’ inventory management system will be subject to investigation and corrective measures.