Customer Guidelines: Tropical Cyclone Alfred - 7 Mar 2025, 11:30 AM

Customer Guidelines

KEY MESSAGE

07th March 11:30 UK

Operational disruptions, including delays and cancellations due to the forecasted weather conditions. Tropical Cyclone Alfred.

Advice for British Airways-125 ticketed customers whose BA* (CX operated)

CX Prime flight to/from BNE is still OPERATING.

Rebook onto	BA*CX
Affected Airport	BNE – Brisbane
Tickets issued by	04MAR25
Ticket travel dates	04MAR25 – 09MAR25
New travel dates	Travel must be completed before the 31 May 2025
Tickets must be changed before	09MAR25
Rebooking Allowance	Applicable to BA* (CX) HKG-BNE-HKG Only Rebook into the same class as the original flight or lowest available in the same cabin. Customers travelling BA prime LHR-HKG-LHR ONLY without a connection to BNE on a BA* are NOT ELIGIBLE.
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA* (QF operated)

QF Prime flight to/from BNE is still OPERATING.

Rebook onto	BA*QF
Affected Airport	BNE – Brisbane
Tickets issued by	04MAR25
Ticket travel dates	04MAR25 – 09MAR25
New travel dates	No later than 14days from the original date of travel Travel must be completed no later than 23Mar2025
Tickets must be changed before	07MAR25
Rebooking Allowance	Applicable to any connecting point to/from a BA service Rebook into the same class as the original flight or lowest available in the same cabin. Customers travelling BA prime LHR-SIN-LHR or LHR-SYD-LHR ONLY without a connection to BNE on a BA* are NOT ELIGIBLE.
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes Please use the rebooking allowance above
Available for Trade	Yes Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Operational disruptions, including delays and cancellations due to the forecasted weather conditions. Tropical Cyclone Alfred.

Advice for British Airways-125 ticketed customers whose BA* (CX operated)

CX Prime flight to/from BNE is still OPERATING.

Rebook onto	British Airways
Affected Airport	BNE – Brisbane
Tickets issued by	04MAR25
Ticket travel dates	04MAR25 – 09MAR25
New travel dates	Travel must be completed before the 31 May 2025
Tickets must be changed before	07MAR25
Rebooking Allowance	Applicable to BA* (CX) HKG-BNE-HKG Only Rebook into the same class as the original flight or lowest available in the same cabin. Customers travelling BA prime LHR-SYD-LHR ONLY without a connection to BNE on a BA* are NOT ELIGIBLE.
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA* (QF operated)

QF Prime flight to/from BNE is still OPERATING.

Rebook onto	British Airways
Affected Airport	BNE – Brisbane
Tickets issued by	04MAR25
Ticket travel dates	04MAR25 – 09MAR25
New travel dates	No later than 14days from the original date of travel Travel must be completed no later than 23Mar2025
Tickets must be changed before	07MAR25
Rebooking Allowance	Applicable to any connecting point to/from a BA service Rebook into the same class as the original flight or lowest available in the same cabin. Customers travelling BA prime LHR-SYD-LHR ONLY without a connection to BNE on a BA* are NOT ELIGIBLE.
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes Please use the rebooking allowance above
Available for Trade	Yes Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time