CUSTOMER GUIDELINES: NORTHEAST WINTER STORM - 6 Feb 2025, 08:30 PM

Customer Guidelines

KEY MESSAGE:

06 FEB 2025 05:00 PM

Operational disruption, including delays and cancellations due to the forecasted weather conditions.

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	Allentown, Pennsylvania (ABE) Bangor, Maine (BGR) Boston, Massachusetts (BOS) Buffalo, New York (BUF) Burlington, Vermont (BTV) Harrisburg, Pennsylvania (MDT) Hartford, Connecticut (BDL) Manchester, New Hampshire (MHT) New York Kennedy, New York (JFK) New York LaGuardia, New York (LGA) Newark, New Jersey (EWR) Philadelphia, Pennsylvania (PHL) Portland, Maine (PWM) Providence, Rhode Island (PVD) State College, Pennsylvania (SCE) Syracuse, New York (SYR) Watertown, New York (ART) White Plains / Westchester County, New York (HPN) Wilkes-Barre / Scranton, Pennsylvania (AVP) Worcester, Massachusetts (ORH)
Tickets issued by	03FEB25
Ticket travel dates	06FEB25 – 09FEB25
New travel dates	04FEB25 - 12FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	Allentown, Pennsylvania (ABE) Bangor, Maine (BGR) Boston, Massachusetts (BOS) Buffalo, New York (BUF) Burlington, Vermont (BTV) Harrisburg, Pennsylvania (MDT) Hartford, Connecticut (BDL) Manchester, New Hampshire (MHT) New York Kennedy, New York (JFK) New York LaGuardia, New York (LGA) Newark, New Jersey (EWR) Philadelphia, Pennsylvania (PHL) Portland, Maine (PWM) Providence, Rhode Island (PVD) State College, Pennsylvania (SCE) Syracuse, New York (SYR) Watertown, New York (ART) White Plains / Westchester County, New York (HPN) Wilkes-Barre / Scranton, Pennsylvania (AVP) Worcester, Massachusetts (ORH)
Tickets issued by	05FEB25
Ticket travel dates	06FEB25 – 09FEB25
New travel dates	04FEB25 - 12FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	ABE, ART, AVP, BDL, BGR, BOS, BTV, BUF, EWR, HPN, JFK, LGA, MDT, MHT,ORH, PHL, PVD, PWM, SCE, SYR
Tickets issued by	03FEB25
Ticket travel dates	06FEB25
New travel dates	04FEB25-09FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

What do I need to do?

Contact Centre Staff – Use ATU
Use Amadeus Ticket Update (ATU) to Involuntary Reissue e-tickets. If using ATU to update tickets on a BAH booking, you must add the base fare back into the pop up.