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Customer Guidelines - Temporary Weather Iberian - 11 Jun 2025, 03:10 AM

Customer Guidelines

KEY MESSAGE

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto

British Airways

Affected Airport

BCN,LIS,MAD

Tickets issued by

10JUN25

Ticket travel dates

11JUN25 – 11JUN25

New travel dates

11JUN25 – 18JUN25

Rebooking Allowance

Rebook into the same class as the original flight or lowest available in the same cabin

Origin/Destination/Stopover changes

No

Refunds Allowed

No

Redemptions included

Yes – Please use the rebooking allowance above

Available for Trade

Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines

Important Information
  • One involuntary ticket change allowed from the above options.
  • Terms and conditions from original ticket apply for any further voluntary changes.
  • For customers on cancelled flights, please follow the standard Customer Handling Guidelines  
  • Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
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