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Customer Guidelines: TLV BA402/403 - 30 Sep 2024, 12:40 PM

Customer Guidelines

Key Message

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING, or CANCELLED.

Route affected	LHR-TLV, BA402, BA403, BA404 & BA405
Airports Affected	TLV
Tickets issued by	Up to and including 25th September 2024
Ticket travel dates	24^th September to 08^th October
Rebooking Allowance	If flight is still operating: Customers can rebook onto BA +/- 14 days in lowest available in cabin. Customers can rebook onto El Al through existing reprotection agreement up until 31st October – see Kit Page 3576 Customers can re-route +/- 14 days onto BA flights on LHR-ATH/ATH-LHR or LHR-LCA/LCA-LHR. If flight is cancelled: Standard rebooking allowance applies as per conditions of carriage. Customers can rebook onto El Al through existing reprotection agreement up until 31st October – see Kit Page 3576 Customers can re-route +/- 14 days onto BA flights on LHR-ATH/ATH-LHR or LHR-LCA/LCA-LHR.
Origin/Destination/Stopover Changes	Yes - customers can travel on BA services LHR-ATH/ATH-LHR or LHR-LCA/LCA-LHR instead.
Refunds Allowed	No - refunds allowed only if flight is cancelled as per conditions of carriage
Redemptions included	Yes
Available for Trade	Yes
Important Information	This policy is in reaction to escalation of tensions in the region and uncertain planned schedule. This policy is in addition to current TLV policy regarding the route having recently moved from a Longhaul aircraft to a Shorthaul aircraft – see Kit Page 3683 One ticket change allowed from the above options. All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Please add OS BA TLV SITUATION to any serviced booking, for tracking purposes. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.