Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Group bookings Change fees & refundable balance Online check-in restrictions Flexible change and reissue Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone New Distribution Capability IAG booking portal Refund request Customer relations request Round the world request Agency discount request Corporate fare issues Leisure fare issues The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines

Multiple disruptions affecting travel

Updated 3 hours ago.

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News

Look through our key news updates, our new route factsheets and find out what's happening in our latest campaigns.

Latest updates

BA Cityflyer expands its network with three new destinations

BA Cityflyer enhances its offering for Summer 2026, with new European getaway options and more flexibility for travellers.

We’ve launched our new Group Travel Hub

The new Groups Hub has launched. Streamlining groups processes and offering new products.

BCD Travel launches British Airways’ NDC content

British Airways’ New Distribution Capability (NDC) content is now live with BCD Travel

Two new short-haul destinations for summer 2026

From London Heathrow, British Airways will launch two exciting new routes to Guernsey and Tivat in Summer 2026.

Important notice: Zurich Airport check-in time update

Effective 18 November 2025, the new Check-in Closure Time will be 60 minutes before departure.

Free high-speed Wi-Fi coming soon

From 2026, we’ll start rolling out free, reliable and high-speed Wi-Fi powered by Starlink for every customer in every cabin.

New Point of Commencement (POC) policy

(Updated: 30 Oct) British Airways adopts Point of Commencement, replacing Point of Sale under a new Revenue Management system effective since 2 July 2025.

EU Entry/Exit System (EES) requirements

Important information about changing requirements for UK nationals travelling to countries in the Schengen area.

Introducing our new lounges in Miami and Dubai

Our latest new lounges in Miami International Airport & Dubai International Airport

Gillian Wickers appointed Head of UK and Ireland Sales

Gillian Wickers to lead UK & Ireland Sales, uniting key teams to drive growth and deepen partner relationships, effective 8 September.

Key news archive

We want to keep you updated and share useful information with you. If you need to refer back to older stories, you can view our archives dating back to 2015

Visit our key news archive Visit our key news archive

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