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Spain Ground Handling Strike (23AUG & 24AUG) - 21 Aug 2025, 02:00 PM

Customer Guidelines

Key Message: 

This guideline has been revoked due to the industrial action having been called off

Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING

Rebook onto

British Airways (BA) as per Guidelines below 

Affected Route

BCN & PMI

Tickets issued by

20 AUG 2025

Ticket travel dates

23 AUG 2025 & 24 AUG2025

New travel dates

21 AUG 2025, 22 AUG 2025 & 25 AUG 2025, 26 AUG 2025

Rebooking Allowance

✈️ Rebooking Guidelines

When rebooking a customer:

  • Always rebook into the same class as the original flight, or the lowest available class within the same cabin.

Origin/Destination/Stopover changes

Origin - YES, CHANGE BETWEEN LHR, LGW, & LCY ALLLOWED

Destination - YES, CHANGE BETWEEN LHR, LGW, & LCY ALLLOWED

Stopover - No

Refunds Allowed

No – For customers on cancelled flights, follow standard Customer Handling Guidelines

Redemptions included

Yes – Please use the rebooking allowance above

Available for Trade

GDS PNR

Yes - Self manage re-booking, re-issue via GDS by following these guidelines

NDC PNR

Yes - Where possible, manage via API capabilities or call NDC Trade Support

Important Information

📌 Additional Conditions

• One involuntary ticket change allowed from the above options.
• Add OS Spain August Strike
• Add OSI for customer phone number/email address
• Terms and conditions from original ticket apply for any further voluntary changes.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.

⚠️ Disclaimer

• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.
• BA reserves the right to withdraw guidelines at any time.
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