Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Group bookings Change fees & refundable balance Online check-in restrictions Flexible change and reissue Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone New Distribution Capability IAG booking portal Refund request Customer relations request Round the world request Agency discount request Corporate fare issues Leisure fare issues The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines

Customer Guidelines - DFW Storms - 17 May 2025, 02:50 PM

Customer Guidelines

Key Message: 

Due to storms in the Dallas Fort Worth areas, the following customer guidelines are available. 

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto

British Airways

Affected Airport

Dallas Fort Worth (DFW)

Tickets issued by

16MAY25

Ticket travel dates

17MAY25

New travel dates

17MAY25 – 20MAY25

Rebooking Allowance

Rebook into the same class as the original flight or lowest available in the same cabin

Origin/Destination/Stopover changes

No

Refunds Allowed

No

Redemptions included

Yes – Please use the rebooking allowance above

Available for Trade

Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines

Important Information
  • One involuntary ticket change allowed from the above options.
  • Terms and conditions from original ticket apply for any further voluntary changes.
  • For customers on cancelled flights, please follow the standard Customer Handling Guidelines  
  • Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
AA SalesLink iberiagencias.com jalagency.com finnair.com easy oneworld.com Terms and Conditions Disclosure EU Regulations Conditions of Carriage Privacy Policy