CUSTOMER GUIDELINES - Flexibility due to Heathrow loss of power - 21 Mar 2025, 10:15 AM

CUSTOMER GUIDELINES

KEY MESSAGE

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING.

Rebook onto	British Airways
Affected Flight Numbers	BA1-BA1499
Tickets issued by	20MAR25
Ticket travel dates	21MAR25 - 22MAR25 – 23MAR25 ONLY
Rebooking Allowance	For new travel inside +/-14 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-14 days up to system range Rebook onto a British Airways operated service on the same routing into the same class as the original flight only. If rebooking BACodeshare as part of the same itinerary, must rebook onto the BA same codeshare carrier as original on the same routing into the same class as original If rebooking BACodeshare as part of the same itinerary, must rebook onto the BAsame codeshare carrier as original on the same routing into the same class as original
Additional Free Change allowance	If customers have rebooked to travel on a later date and now wish to bring forward travel to their original departure date. please allow a further free change subject to availability. Rebook into the same booking class as the original flight or lowest available in the same cabin.
Origin/Destination/Stopover changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No unless fare rules allow
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options All CONNECTING BA/BA* operated sectors in the booking can be changed if at least one of the BA operated sectors is eligible above. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. Please add OS BA CB4D when rebooking the customer If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer which may include ground accommodation for BAH customers. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Key Message:

Due to operational reasons we are allowing our customers whose Flights are still operating the flexibility to make voluntary changes via The Engagement Centres. Any connecting BA/BA* flights can also be changed free of charge subject to availability.

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING. For any flights that have been cancelled, standard customer guidelines will apply: Flight cancellations

Rebook onto	British Airways
Affected Flight Numbers	BA1-BA1499
Tickets issued by	20MAR25
Ticket travel dates	21MAR25 ONLY
Rebooking Allowance	For new travel inside +/-14 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-14 days up to system range Rebook onto a British Airways operated service on the same routing into the same class as the original flight only. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original
Origin/Destination/Stopover changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No unless fare rules allow
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options All CONNECTING BA/BA* operated sectors in the booking can be changed if at least one of the BA operated sectors is eligible above. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Any changes to sectors outside of the above (i.e. inbound to LHR) will be considered a voluntary change. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. Please add OS BA CB4D when rebooking the customer If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer which may include ground accommodation for BAH customers. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time