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CUSTOMER GUIDELINES: REBOOK ONTO EL AL (LY) UPDATE 24 - 16th Jan - 16 Jan 2025, 02:15 PM

Customer Guidelines

KEY MESSAGE

The following commercial policy for El Al (LY) is available for customers on the LHR-TLV-LHR route.

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is still OPERATING or CANCELLED

Route affected

LHR-TLV-LHR

Airports Affected

TLV

Tickets issued by

Up to and including 16th JAN 2025

Ticket travel dates

Up until 06th APR 2025, inclusive.

New travel Dates

Up to and including the 10th APR 2025, inclusive.

Rebooking Allowance

Rebook onto EL AL services from LHR ot LTN to TLV and TLV to LHR or LTN using the below guidelines:

LY CABIN	BOOKING CLASS
Business	C I D Z J R
Premium Economy	W Q B P
Economy	Y M K V S L H E N G O U

Rebook onto BA services, same cabin lowest available class, from LHR to AMS/BCN/DUB/MAD/CDG, with a connecting flight on EL AL to TLV, using the below guide for the EL AL sector:

LY CABIN	BOOKING CLASS
Business	C I D Z J R
Premium Economy	W Q B P
Economy	Y M K V S L H E N G O U

Origin/Destination/Stopover Changes

Yes - stopover in AMS/BCN/DUB/MAD/CDG only on BA+LY / LY+BA itinerary

Refunds Allowed

Yes

Redemptions included

Yes

Available for Trade

Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines.

Important Information

One ticket change allowed from the above options.
Entry or transit restrictions and scheduled services may change at any time
Add OS Invol reroute due BA TLV cancellations per LY/BA agreement
Add OSI for customer phone number/email address for LY
Any additional expenses incurred are the responsibility of the customer.
Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time