Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats

Refunds Groups Travel Change fees & refundable balance Online check-in restrictions

Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets

Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone

New Distribution Capability IAG booking portal

Refund request Customer relations request Round the world request Agency discount request

Corporate fare issues Leisure fare issues

The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team

Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

Baggage Seat maps

Airport information Lounges

One itinerary - flights, coaches & trains BA Better World Display guidelines

Weather Disruption London Fog - 18 Oct 2024, 08:15 AM

Customer Guidelines

The following guidelines have been published to assist any customers impacted by the current fog across the London Metropolitan area.

Advice for British Airways-125 ticketed customers whose BA still OPERATING

Rebook onto	Any other British Airways operated flight
Airports affected	London Heathrow (LHR), London Gatwick (LGW) and London City (LCY)
Routes affected	Short haul only
Tickets issued by	17-October-2024
Ticket travel dates	18-October-2024, until and including 20-October-2024
New travel dates	20-October-2024, until and including 25-October-2024
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use rebooking allowance above
Available for Trade	Yes
Important Information	One involuntary ticket change allowed from the above options For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Conditions of Carriage - Flight Cancellations Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time