Customer Guidelines: KUL Policy Rebook onto CX - 23 Oct 2024, 03:15 PM

Route affected

LHR-KUL / KUL-LHR : BA33/34

Airports Affected

KUL

Tickets issued by

Up to and including 11th October 2024

Ticket travel dates

10^th November 2024 – 1^st April 2025

Rebooking Allowance

Cathay Pacific

• Customers can rebook onto Cathay Pacific (CX) using the HKG-KUL (and v.v.) services in connection with a BA operated LHR-HKG (and v.v.) service. Please rebook using the following RBDs:

• Please Do NOT rebook onto CX services in the following date periods:

·       Re-accommodation may take place into the lowest available CX RBD within the economy cabin only.

·       Rebook +/- 7 days of original itinerary

·       Add OS Invol sched change reroute per CX/BA agreement

·       Add OSI for customer phone number/email address

·       Add OS BA KUL SUSPENSION to any serviced booking where rebooked on CX, for tracking purposes

Origin/Destination/Stopover Changes

No

Refunds Allowed

Yes

Redemptions included

Yes

Available for Trade

Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines

Important Information

• One ticket change allowed from the above options.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.
• It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.
• If rebooking, please ensure any associated SSR’s are added back to the PNR.
• Any additional expenses incurred are the responsibility of the customer.
• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any t

Route affected

LHR-KUL / KUL-LHR : BA33/34

Airports Affected

KUL

Tickets issued by

Up to and including 11th October 2024

Ticket travel dates

10^th November 2024 – 1^st April 2025

Rebooking Allowance

Cathay Pacific

• Customers can rebook onto Cathay Pacific (CX) using the HKG-KUL (and v.v.) services in connection with a BA operated LHR-HKG (and v.v.) service. Please rebook using the following RBDs:

• Please Do NOT rebook onto CX services in the following date periods:

·       Re-accommodation may take place into the lowest available CX RBD within the economy cabin only.

·       Rebook +/- 7 days of original itinerary

·       Add OS Invol sched change reroute per CX/BA agreement

·       Add OSI for customer phone number/email address

·       Add OS BA KUL SUSPENSION to any serviced booking where rebooked on CX, for tracking purposes

Origin/Destination/Stopover Changes

No

Refunds Allowed

Yes

Redemptions included

Yes

Available for Trade

Yes, self-manage re-booking,reissue and refunds via GDS by following these guidelines

Important Information

• One ticket change allowed from the above options.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.
• It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.
• If rebooking, please ensure any associated SSR’s are added back to the PNR.
• Any additional expenses incurred are the responsibility of the customer.
• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.