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Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets

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Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

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One itinerary - flights, coaches & trains BA Better World Display guidelines

AUH Summer 2025 Route Suspension - 17 Dec 2024, 02:00 PM

Customer Guidelines

The following commercial policy for British Airways (BA), Etihad (EY), Qatar Airways (QR) is available for customers impacted by cancellations on the LHR-AUH-LHR.

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is CANCELLED.

Routes affected	LHR-AUH-LHR
Airports Affected	AUH
Tickets issued by	17th December 2024
Ticket travel dates	Between 30^th March until 25th October 2025
New travel Dates	If rebooking onto British Airways (BA) to/from DXB: Rebook to any date within ticket validity If rebooking onto Etihad (EY) or Qatar Airways (QR): Rebook +/- 14 days
Rebooking Allowance	Rebook onto British Airways (BA) to/from DXB. Rebook into lowest available in same cabin, or lower cabin. OR Rebook onto Etihad (EY) or Qatar Airways (QR) using following guidance. Rebook into lowest available in same cabin, or lower cabin.
Origin/Destination	Yes - change from LHR to LGW allowed. Change from AUH to DXB allowed. No other changes allowed.
Stopover Changes	Yes - allowed to re-route via DOH or DXB
Refunds Allowed	Yes – as per standard conditions of carriage ONLY if flight has been cancelled
Redemptions included	Yes - can be rebooked onto EY/QR into redemption classes only, or onto BA via DXB in lowest available in cabin
Available for Trade	Yes – Self manage rebooking, reissue and refunds via GDS by following these guidelines.
Important Information	For rebookings to Etihad: Add OS Invol sched change reroute per EY/BA agreement For rebookings to Qatar Airways: Add OS Invol sched change reroute per QR/BA agreement For all bookings: Add OSI for customer phone number/email address Add OS BA AUH SUSPENSION One ticket change allowed from the above options. If rebooking into lower cabin, advise customer they can contact our Customer Relations team post-travel for downgrade compensation. Entry or transit restrictions and scheduled services may change at any time. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time