Disruptions
For operational reasons beyond our control, we sometimes have to cancel or delay our flights. We want to inform customers as soon as we can, but need your help with their contact details.
By supplying email addresses and mobile numbers in your bookings, we can contact customers prior to their disrupted flight and make alternative arrangements if required. This will help to minimise any inconvenience at the airport as well as at their destination. Please find the Customer Guidelines archive here.
Active disruptions
Customer Guideline: INDIGO Airlines Disruption Update 1
Customer Guidelines. Updated 3 min ago.
Customer Guidelines - Portugal General strike 11DEC25
Customer Guidelines. Updated on 4 Dec.
Venezuela Flight Ban Update 1
Customer Guidelines. Updated on 29 Nov.
Rebook onto Air Baltic (BT) for LHR-RIX -LHR Update 1
Customer Guidelines. Updated on 14 Nov.
Customer Guidelines - Rebook onto Croatia Airlines (OU)
Customer Guidelines. Updated on 4 Jul.
Customer Guidelines: Jetstar Asia (3K) ceases operation
Customer Guidelines: Jetstar Asia (3K) ceases operation. Updated on 18 Jun.
BAH ROUTE REINSTATEMENT
Customer Guidelines. Updated on 21 Nov 2024.
Customer Guidelines - BAH & KWI ROUTE SUSPENSION - Update 1
Customer Guidelines. Updated on 21 Nov 2024.
Past disruptions
Customer Guidelines - ORD Weather
Customer Guidelines. Updated on 29 Nov.
Customer Guidelines: Upper Midwest Winter Weather
Customer Guidelines. Updated on 29 Nov.
Customer Guidelines - Italy National Workers General Strike 28NOV
Customer Guidelines . Updated on 26 Nov.