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Правила и условия

Effective from 10 July 2017

Что изменилось?

Мы хотели бы проинформировать вас о некоторых изменениях, внесенных в Правила и условия программы Executive Club. Процедура отмены или изменения бронирований, предусматривающих вознаграждения, не относящиеся к перелету, была обновлена и теперь изложена в разделе «Бронирование отелей, проката автомобилей и экскурсий за Баллы Avios» Условий программы. Мы также обновили правила, касающиеся Cемейных счетов, чтобы прояснить, что мы можем обсуждать сведения о счете Участников, достигших 18 лет, только с этими Участниками и их доверенными лицами. Кроме того, мы внесли несколько незначительных исправлений и дополнений, чтобы упростить понимание и использование Правил и условий.

The Executive Club Terms and Conditions (“Terms and Conditions”) (which incorporate the Conditions of Use and the General Conditions of Carriage for Passengers and Baggage (“Conditions of Carriage”) set out below are important and affect your rights as a Member of the Executive Club.

Вы должны внимательно ознакомиться как с данными Правилами и условиями, так и с сайтом ba.com, прежде чем указывать свой номер Участника компании British Airways, Партнерской авиакомпании или Компании-партнеру. С вопросами обращайтесь по телефону Ваш местный сервисный центрВашего местного сервисного центра.

The Terms and Conditions contain some exclusions and limitations of liability.

 

свернутопоказать1. Соглашение об участии

These Terms and Conditions set out the contractual relationship among British Airways, AGL and each individual Member of the Executive Club.

AGL is a BA Group Company and its role in this contract relates primarily to the awarding of Avios points, the redemption of Avios points and to clarify that title in Avios points is held by AGL in accordance with Clauses 14.1, 15.1 and 21.1. As a result, AGL will also receive, store and otherwise process and hold Members’ Data in connection with administering aspects of the Executive Club as set out in these Terms and Conditions. In this respect, it is a Data Controller under the Data Protection Act 1998, along with British Airways. Please note that although AGL and British Airways are each a Data Controller in respect of Members’ Data, they are independent Data Controllers, each with their own responsibilities for separate aspects of the data processing involved in administering the Executive Club.

свернутопоказать2. ОПРЕДЕЛЕНИЯ

В данных Правилах и условиях, если контекст не предполагает иное:

"Active Member"

An active Member is a Member who has earned or redeemed Avios points within the previous 12 month period;

"AGL"

означает Avios Group (AGL) Limited;

"Партнерские авиакомпании"

означает авиакомпании (кроме British Airways), чьи рейсы время от времени могут участвовать в программе накопления Статусных Баллов Tier Points, Баллов Avios или Вознаграждений;

"Баллы Avios"

означает баллы, именуемые Avios или Баллами Avios, зарабатываемые Участником и зачисляемые компанией AGL на счет Executive Club Участника;

“Avios and Money”

means the option presented to Members at checkout (where available) to reduce the number of Avios required for the chosen Rewards flight by payment of an additional cash amount;

"BA" или "British Airways"

означает British Airways Plc;

"Компания/Компании группы BA"

means any entity which is a parent, subsidiary, franchisee or affiliate of BA;

"Рейсы BAAAIB"

означает рейсы, выполняемые по любой франшизе, которой время от времени может пользоваться BA, а также любые рейсы BA, American Airlines Inc ("AA") и/или Iberia ("IB") либо комбинацию рейсов любых или всех таких авиакомпаний;

"ba.com"

means the British Airways website at internet address www.ba.com (including, but not limited to, the Executive Club pages), as amended from time to time;

"Карта"

means, where issued, a physical or digital Premier, Gold, Silver, Bronze or Blue Executive Club Membership card, as the case may be;

"Условия программы"

means the Conditions of Use relating to certain Executive Club propositions as amended from time to time;

"Данные"

означает личные данные Участника;

"Непредвиденные обстоятельства"

означает необычные и непредвиденные обстоятельства, которые Вы не можете контролировать и последствий которых Вы не могли бы избежать, даже если бы приняли все разумные меры;

"Executive Club"

означает программу Executive Club British Airways;

"Список друзей и родственников"

означает список не более чем из пяти выбранных лиц, от чьего имени участники Семейной программы могут использовать Баллы Avios;

"Мошенничество"

включает мошенничество, нечестность и обман, а также в частности:

  • сознательное предоставление неверной информации, в том числе при бронировании с целью накопления Статусных Баллов Tier Points или Баллов Avios;
  • попытки накопить Статусные Баллы Tier Points или Баллы Avios за Отрезки маршрутов, по которым Вы не осуществляли перелет или которые не участвуют в программе накопления Статусных Баллов Tier Points или Баллов Avios;
  • изменение документов с целью получить Статусные Баллы или Баллы Avios;
  • попытки накопить Статусные Баллы Tier Points или Баллы Avios за Отрезки маршрутов, перелет по которым осуществило лицо, отличное от Участника;
  • использование или попытки использовать украденные или поддельные билеты на услуги British Airways или Партнерских авиакомпаний;
  • попытки накопить Статусные Баллы Tier Points или Баллы Avios более одного раза за один Отрезок;
  • продажа, обмен и/или приобретение Баллов Avios или Вознаграждений, в том числе попытки продать или перевести Баллы Avios или Вознаграждения в интернет-магазинах или на интернет-аукционах; либо
  • сознательное получение преимуществ от Мошенничества или Нарушений другого Участника или лица.

"Семейная программа"

означает созданный British Airways счет, который позволяет не более чем семи совместно проживающим лицам, в том числе не более чем шести лицам до 18 лет, зарабатывать Баллы Avios и использовать все или часть таких Баллов Avios в обмен на Вознаграждения для одного любого лица в Семейной программе и ни для кого больше;

Lead Passenger

means the first named adult on any booking;

"Пожизненный статус"

means the Membership status obtained by the Member who earns the required number of Lifetime Tier Points as stated on Ba.com and that Member will retain such status for the duration of the Membership;

"Баллы Lifetime Tier Points"

означает сумму Статусных Баллов Tier Points, накопленную за весь срок участия в программе Executive Club;

"Local Service Centre"

means a Member’s British Airways’ point of contact based on the Member’s country of residence and is available on Ba.com;

"Убыток"

означает убытки, затраты, ущерб, травмы, несчастные случаи или претензии (прямые или непрямые), понесенные или полученные Участниками в связи с предоставлением Услуг или Вознаграждений;

"Бизнес-зал"

means an airport lounge provided for certain Members;

"Маркетинговые партнеры"

means Service Partners, franchisees, subsidiaries of British Airways, oneworld member airlines or any company selected by British Airways or AGL to offer services, products or facilities to Members;

"Участник"

means the person who is a member of the Executive Club and whose name is shown on the Card;

"Участие"

означает участие в программе Executive Club;

"Номер участника"

means the membership number allocated in accordance with Clause 3.5. of the Executive Club Terms and Conditions;

"Нарушение"

включает:

  • несоблюдение настоящих Правил и условий либо правил и условий Компании-партнера или Партнерской авиакомпании; либо
  • попытки получить Статусные Баллы Tier Points или Баллы Avios мошенническим путем; либо
  • злоупотребление Услугами; либо
  • ненадлежащее поведение на борту рейса British Airways или Партнерской авиакомпании, в Бизнес-зале или при регистрации на рейс; либо
  • ненадлежащее поведение с персоналом British Airways или любой Компании-партнера; либо
  • failure to comply with the applicable conditions of carriage and any other applicable rules and regulations.

"Вознаграждения, не относящиеся к перелету"

means any Rewards comprising, in whole or in part, goods or services other than flights supplied by or on behalf of British Airways upon redemption by a Member of an appropriate amount of the Member's Avios points;

“On Business”

means the British Airways programme under which companies can earn rewards for employee travel;

"Партнерские рейсы"

означает любые рейсы, выполняемые любыми Партнерскими авиакомпаниями BA;

"Обработка" и "Обработанный"

означает получение, использование, запись и хранение в электронной или любой другой форме;

"Вознаграждения"

means any flight ticket issued by, or other goods or services supplied by, or on behalf of British Airways upon redemption by a Member of an appropriate amount of Avios points;

"Отрезок"

означает один соответствующий условиям отрезок маршрута между двумя пунктами;

"Компания-партнер"

означает партнеров (включая Партнерские авиакомпании) и компании, например финансовые и страховые учреждения, отели и компании по прокату автомобилей, которые предоставляют Услуги Участникам на основании их Участия;

"Услуги"

означает преимущества, услуги, Вознаграждения и возможности, время от времени предоставляемые Участникам компанией British Airways или ее Компаниями-партнерами;

"Статусные Баллы Tier Points"

means Executive Club Tier Points earned by Members from British Airways for the purpose of progressing towards Bronze, Silver or Gold Tier Status. Tier Points are separate from Avios points and are awarded according to the conditions specified on Ba.com;

"Tier Status"

Means a Member’s status within the Executive Club.  A Member can earn Bronze, Silver or Gold Tier Status;

"Год накопления Статусных Баллов Tier Points"

means the 12 month period starting from the 8th day of the calendar month in which a Member takes their first flight as a Member of the Executive Club or, if the Member joins after such date, the 8th day of the following calendar month, and every consecutive 12 month period thereafter;

Transfer Application Form”

means the form available on Ba.com which should be completed in order to Transfer Avios;

“Transfer Avios”

means the ability to move Avios from one Member to another subject to the Transfer Avios terms and Conditions.

свернутопоказать3. Участие

3.1. Individuals who are 18 years of age or over may apply for Membership.

3.1.1. British Airways reserves the right not to enrol individuals with resident addresses in certain countries and/or regions. Such countries and/or regions are subject to change however reasonable advance notice will be given in circumstances where the removal of a country and/or region will affect the Membership of existing Members. Up to date information on countries and/or regions which are not open to Membership is available online at Ba.com.

3.2. Участие не предоставляется компаниям, партнерствам, ассоциациям без прав юридического лица и подобным организациям.

3.3. To apply for Membership an individual must apply online at Ba.com. Membership applications must state the applicant's full name and preferred mailing address for correspondence. The residence address determines the applicability of any local rules or restrictions relating to the Services and eligibility for local promotions or the Services. Members cannot state more than one residence address.

3.4. Участие предлагается на усмотрение British Airways. British Airways может отказать в Участии любому лицу.

3.5. Applicants accepted as Members will be given a Membership Number and may be provided with a Card. A Member may not have multiple Memberships.  Each Member must maintain only one account. If a Member violates this rule, all Memberships (other than the first Membership approved by British Airways) will be cancelled, as will any Avios points contained in the cancelled accounts.

3.6. Applicants will be admitted to Membership on the date they activate their account.  An applicant can activate their Membership in any of the following ways: (a) joining via Ba.com; (b) signing the Card; or (c) quoting their Membership number to either British Airways or a Service Partner.  By activating their Membership, Members agree to be bound by the Terms and Conditions (as amended from time to time) and the information on Ba.com.

3.7. Each Member must give British Airways immediate written notice of any changes of name or preferred mailing address and, if requested by British Airways, written proof of any such changes. These changes can also be made online by visiting Ba.com.

3.8. Участники не могут изменять страну регистрации Участия в программе Executive Club чаще одного раза в шесть месяцев.

3.9. Correspondence will be sent to the Member's last preferred mailing address and/or the e-mail address provided on the application or in accordance with Clause 3.7. British Airways and AGL reserve the right to provide information, including changes to the Executive Club, only to Active Members.

3.10. British Airways и AGL не несут ответственности за задержку, утрату корреспонденции или ее отправку не по адресу.

3.11. Members can contact British Airways or AGL by contacting his or her Local Service Centre.

3.12. Участие автоматически прекращается:

3.12.1. In the event of the expiry of all Avios points in accordance with clause 14.4, when a Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the Conditions of Use for 36 consecutive months; or

3.12.2. Upon the death of a Member. Any Avios points, Tier Points and Lifetime Tier Points accumulated by that Member but unused at the time of death shall be cancelled.

3.13. A Member may nominate another individual to act on their behalf in relation to their Membership. Nominations must be made in accordance with the relevant procedure, details of which are available from the Member's Local Service Centre. A nominated individual will be able to check Avios points and Tier Points, track flights, change meal or seat preferences and make redemption bookings. The Member is responsible for the actions of the nominated individual. The Member is responsible for ensuring any nomination is updated as necessary.

3.14. Executive Club не является клубом участников или собственников.

свернутопоказать4. Защита данных Участников

4.1. Данные, Обрабатываемые British Airways и/или AGL в связи с Участниками, могут включать:

4.1.1. Membership Data (such as Avios points accumulated or redeemed) and Data concerning membership of other frequent flyer programmes;

4.1.2. Данные о забронированных или осуществленных поездках Участника, включая Данные, идентифицирующие любую компанию или организацию, бронирующую поездки для Участника;

4.1.3. Данные, предоставляемые Участником;

4.1.4. Данные, полученные при предоставлении Участнику Услуг; и

4.1.5. Data collected when the Member is otherwise in contact with British Airways, AGL or a Service Partner (such as Data about use of Ba.com).

4.2. Источники Данных, Обрабатываемых British Airways в связи с Участниками, могут включать Компании группы BA Group (включая AGL), Компании-партнеров, Маркетинговых партнеров, лиц, оплачивающих перелеты, забронированные для Участника или совершенные им, туристических агентов, компьютерные системы бронирования, службы обработки данных, агентов, подрядчиков и другие авиакомпании. British Airways и/или AGL может связывать Данные, полученные из ряда источников, или сочетать Данные со сведениями, хранящимися в других базах данных British Airways и Компаний группы BA Group (включая AGL), чтобы различать категории Участников и участников других программ лояльности для любых из целей, перечисленных в пункте 4.4 ниже.

4.3. Участники соглашаются на то, что:

4..3.1. their Data being supplied to BA Group Companies (including AGL), Service Partners, Marketing Partners, other airlines, data processors, agents and contractors, and immigration and customs authorities;

4.3.2. их Данные передаются в другие страны независимо от того, действуют ли в таких странах законы о защите данных; а также

4.3.3. обрабатываются любые конфиденциальные сведения, содержащиеся в их Данных (например, сведения о состоянии здоровья или религиозных взглядах).

4.4. Цели, в которых British Airways, AGL или другой получатель Данных согласно пункту 4.3.1 Обрабатывает Данные, включают:

4.4.1. предоставление Услуг Участникам;

4.4.2. внесение изменений в Услуги и разработка новых Услуг;

4.4.3. обслуживание клиентов на рейсах British Airways и Партнерских авиакомпаний;

4.4.4. учет и аудит, безопасность и защита, предотвращение и расследование мошенничества, а также тестирование, разработка и обслуживание систем;

4.4.5. управление программой Executive Club и другими программами лояльности Компаний группы BA;

4.4.6. работа с клиентами, исправление недостатков обслуживания и помощь British Airways и Компаниям-партнерам в дальнейших взаимоотношениях с Участниками;

4.4.7. проверка кредитоспособности и рейтинг кредитоспособности, если это разрешено;

4.4.8. иммиграционный и таможенный контроль;

4.4.9. составление профилей клиентов и другой маркетинговый и рыночный анализ;

4.4.10. (со стороны или от имени British Airways и/или AGL) предоставление Участникам информации о программе Executive Club, в том числе информации о преимуществах Executive Club, с использованием любых предоставленных контактных данных;

4.4.11. (со стороны или от имени British Airways, AGL или Маркетинговых партнеров) предоставление Участникам информации о других продуктах, услугах или возможностях, предлагаемых British Airways, AGL, Маркетинговыми партнерами или другими тщательно отобранными компаниями, с использованием любых предоставленных контактных данных;

4.4.12. проведение исследований рынка; а также

4.4.13. с любой другой целью, очевидной Участнику или сообщаемой ему.

4.5. Consent to receive marketing and market research communications under 4.4.11 and 4.4.12 is requested at the time of enrolment and may also be given by the Member subsequently. Members agree that any consent previously provided to British Airways to process the Data in connection with the Executive Club, shall also be effective consent for such processing by AGL (including sending marketing and promotional communications).Where consent is given it may be withdrawn by the Member by writing to the Local Service Centre or by any other means for withdrawing consent that may be made available by British Airways.

4.6. Прежде чем любые Данные, связанные с Участником, будут раскрыты Участнику компанией British Airways и/или AGL, Участнику в целях безопасности могут быть заданы вопросы, которые могут требовать подтверждения Участником своей личности путем предоставления информации, хранящейся у компании British Airways о таком Участнике.

4.7. British Airways and/or AGL may disclose Data relating to a Member to a third person who has been nominated in writing by the Member in advance in accordance with Clause 3.13. Members are responsible for the security of their online logons and passwords and neither British Airways nor AGL shall have any liability in the event that a Member's logon and/or password is disclosed by the Member, whether intentionally or not, so as to allow a third person online access to the Data and/or to make any transactions. British Airways and AGL reserves the right to block online access to the Data by or through any third party website not authorised by British Airways or AGL.

свернутопоказать5. Использование карты

5.1. A physical Card must be signed immediately on receipt and then will be valid until the expiry date shown on it.

5.2. Только Участник, чье имя указано на Карте, может пользоваться ею или называть номер Участника. Карты не подлежат передаче другим лицам ни при каких обстоятельствах.

5.3. Members will be eligible to access a digital Card via Ba.com or on the BA app on supported devices.

5.4. The Card is not a credit card. It remains the property of British Airways and must be returned upon request.

5.5. The Member should produce the Card or Membership Number at any time whilst travelling or otherwise utilising any Services at the request of British Airways or a Service Partner. Members should add their Membership Number to all bookings at time of booking, or prior to arriving at the airport.

свернутопоказать6. Статус

6.1. Entitlement to a Gold, Silver, Bronze or Blue Membership Card depends on the applicable level of Tier Points, Lifetime Tier Points, Avios points earned or total number of eligible flights completed by Members. British Airways may, from time to time, change the number of Tier Points, Lifetime Tier Points, Avios points or eligible flights needed to qualify for each type of Membership Card but will inform Members in advance of any changes. Full details are set out on Ba.com.

6.2. Membership Card entitlement is based on the number of Tier Points earned or total number of eligible flights taken in a Tier Point Collection Year. Each Member's Card status will be reviewed at the end of each Tier Point Collection Year before the expiry date of the current Membership. Tier Points and eligible flights can only be counted once. At the end of each Tier Point Collection Year the Member's Tier Point or eligible flight level returns to zero. Members progress from Blue to Bronze, Bronze to Silver and from Silver to Gold. In order to achieve or retain Bronze status Members must ensure they take at least 2 flights operated and marketed by British Airways during each Tier Point Collection Year in addition to obtaining either the required number of Tier Points or completing the required number of eligible flights. In order to achieve or retain Silver or Gold status Members must ensure they take at least four flights operated by British Airways during each Tier Point Collection Year in addition to obtaining the required number of Tier Points.

6.3. Tier level may be reduced at British Airways' discretion depending on the Tier Points earned or total number of eligible flights taken in the previous Tier Point Collection Year. Tier Points earned or eligible flights completed prior to the beginning of the relevant Tier Point Collection Year will not be counted for this purpose.

6.4. Статус Gold также можно получить, набрав необходимое количество Баллов Lifetime Tier Points. Статус автоматически обновляется каждый год, пока Участник остается в программе Executive Club.

свернутопоказать7. Пожизненный статус

7.1. Gold Executive Club Membership will be awarded for life to Members who earn the required number of Lifetime Tier Points as stated on Ba.com.

7.2. British Airways оставляет за собой право изменять или аннулировать Пожизненный статус как для новых, так и для действительных Участников с таким статусом и обязуется уведомить об изменении или аннуляции такого преимущества минимум за 6 месяцев. Это не повлияет на право Участника пользоваться другими услугами.

7.3. Tier Status, including Lifetime Status, may not be awarded to a Member if they are currently under audit, are subject to a flight ban or if British Airways determines that Tier Points have previously been earned in breach of the Terms and Conditions.

7.4. Lifetime Status is subject to the Terms and Conditions and is dependent on continued Membership. British Airways reserves the right to amend the criteria for gaining Lifetime Status or to withdraw the ability of Members to earn Lifetime Status and will give at least 6 months’ notice of the change or withdrawal of this benefit.

7.5. Lifetime Status is not transferable and can only be awarded to the Member who has earned the required number of Lifetime Tier Points or at British Airways’ discretion.

свернутопоказать8. Статусные Баллы Tier Points Executive Club

8.1. Tier Points can only be earned for travel on eligible Sectors at eligible fares on either British Airways flights or on eligible flights of certain Airline Partners and will be earned by a Member as set out on Ba.com.

8.2. British Airways reserves the right to alter the rules for earning Tier Points (for example, by altering eligible flights or fares or the number of Tier Points earned for specific Sectors). Members will be notified in advance of any changes.

8.3. Members must supply their full name and Membership Number when booking flights in order to obtain Tier Points.

8.4. Правила накопления Статусных Баллов Tier Points могут отличаться от правил накопления Баллов Avios.

8.5. Tier Points (including Lifetime Tier Points) must be earned by the Member and are not transferable.

свернутопоказать9. Баллы Lifetime Tier Points Executive Club

9.1. Баллы Lifetime Tier Points представляют собой общую сумму всех Статусных Баллов Tier Points, заработанных Участником с момента вступления в Executive Club.

9.2. In accordance with clause 14.10, existing Members can claim missing Tier Points on Ba.com for flights taken up to 6 months prior. New Members can claim missing Tier Points for BA flights up to 3 months prior to joining the Executive Club. These Tier Points will be added to the Lifetime Tier Point balance.

9.3. Members can access their Lifetime Tier Point balance by logging into their Executive Club account on Ba.com. Members who have queries about their Lifetime Tier Point balance should contact their Local Service Centre.

свернутопоказать10. Бизнес-залы

10.1. Lounges are available only to Silver and Gold Card holders and their guests as set out on Ba.com.

10.2. Members must produce their Card and/or a boarding card or ticket (where their Membership Number and Tier Status are clearly visible) before they can be admitted to a Lounge. If a Member is unable to produce either of these items, this may result in not being invited into the Lounge. Anyone under the age of 18 years must be accompanied by a responsible adult when using a Lounge. Local laws relating to the consumption of alcohol will apply.

10.3. Further provisions about the use of Lounges are set out on Ba.com and incorporated herein.

свернутопоказать11. Услуги, предоставляемые Компаниями-партнерами

11.1. Some Services (such as certain Lounges) will be provided by British Airways and others (such as car hire) by Service Partners. British Airways will use reasonable endeavours to ensure the availability of Services provided by Service Partners but will not be liable for any Loss arising from failure by Service Partners to provide such Services except where such failure is caused by British Airways.

11.2. The provision of Services from Service Partners is conditional on Members stating their full name and Membership number when booking the Service and, where appropriate, producing their Card and providing additional information if required to do so by the Service Partner.

11.3. Если Участник использует Услуги, не предоставляемые компанией British Airways, действуют правила и условия Компании-партнера в отношении таких Услуг, включая правила и условия, касающиеся бронирования, выписки билетов, паспортов и всех других вопросов, а British Airways не несет ответственности за любой Убыток.

11.4. British Airways reserves the right to discontinue relationships with Service Partners at any time and will give Members such notice of any discontinuance as is reasonably practical in the circumstances.

свернутопоказать12. Участники, имеющие право на Баллы Avios

12.1. Only individual Members are eligible to earn Avios points and each Member must quote their name and Membership Number at the time of booking and when using British Airways, Airline Partners or Service Partners.

12.2. Members are not entitled to Avios points if the name given when booking does not match exactly the name on their Card, or if they have given incomplete information when booking.

12.3. Each Member has a responsibility to check that Avios points and Tier Points have been properly credited. This can be checked online at Ba.com.

свернутопоказать13. Рейсы, участвующие в программе накопления Баллов Avios

13.1. Avios points can only be earned for travel on eligible Sectors in eligible booking classes on either British Airways flights or on eligible flights of Airline Partners. Details of currently applicable eligible booking classes on British Airways and Airline Partners are set out on Ba.com.

13.2. British Airways reserves the right to alter the criteria for earning Avios points, which may include:

13.2.1. название авиакомпании (т.е. British Airways или любые Партнерские авиакомпании);

13.2.2. соответствующие условиям Отрезки;

13.2.3. соответствующие условиям регионы;

13.2.4. соответствующие условиям классы обслуживания; и

13.2.5. соответствующие условиям классы бронирования.

13.3. Agency discount tickets, industry discount tickets and airline employee discount tickets are not eligible either for Avios points or Tier Points. Travel taken on redemption tickets (including, but not limited to Rewards or On Business rewards) is not eligible to accrue further Avios points or Tier Points (this includes any cash payments made at the airport to upgrade the cabin class of redemption tickets). Tier Points are not relevant to the calculation of Avios points. Infant fares are not eligible for Avios points or Tier Points.

свернутопоказать14. Накопление Баллов Avios

14.1. Avios points are earned by Members from AGL in return for activity with British Airways and Service Partners. The methods to earn those Avios points are set out in the remainder of this Clause 14.

14.2. Avios points will be earned according to the fare class of travel booked, paid for and ticketed, not the class of travel actually flown. The Member must, except as detailed below, actually travel on the Sector to qualify for Avios points and Tier Points.

14.3. Баллы Avios Участник может накопить только один раз за рейс, независимо от количества оплаченных мест. Баллы Avios начисляются только Участнику, который осуществил перелет на соответствующем Отрезке, и никаким сторонним лицам.

14.4. If a Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the Conditions of Use for 36 consecutive months, all Avios points that have accrued to that date will expire.

14.5. Further details of how Avios points are earned are contained on Ba.com and incorporated herein.

14.6. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios points, the Member may still claim such Avios points online at Ba.com. British Airways will endeavour to ensure the Member's account is credited with the appropriate Avios points however it may be necessary for details of the Member's itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member's Local Service Centre in order to claim any Avios points credit.

14.7. Avios points in relation to any flight will be tracked and credited to only one account.

14.8. Other than in relation to special promotions, British Airways does not permit the credit of Tier Points or Avios points where a Member is earning credits within another loyalty programme in respect of the same Services.  If Tier Points or Avios points are credited in such a situation, they are subject to recapture.

14.9. British Airways will record Avios points in the Member's personal account. Avios points cannot be redeemed until British Airways has recorded them in the Member's personal account.

14.10. Avios points and Tier Points which are not tracked automatically at the time of travel may be credited later at British Airways' discretion. Members may claim Avios points and Tier Points after completion of their travel either online at Ba.com or, if required, by submitting the retained segment of the boarding pass and passenger receipts provided that the Member was enrolled in the Executive Club at the time of travel and the claim is lodged within 6 months of the date of travel or the occurrence of the transaction in question. A new Member may claim Avios points and Tier Points for eligible British Airways marketed flights taken up to 3 months prior to the commencement of their Membership.

14.11. В случае споров о праве на получение Баллов Avios и Статусных Баллов Tier Points British Airways может требовать предъявить сохраненный фрагмент посадочного талона и квитанции пассажира за Отрезок, по которому подается запрос. Заявки следует отправлять в течение 6 месяцев с даты поездки.

14.12. Avios points for a Member's travel on British Airways can be calculated based on the cities where the Member's travel begins and ends. For travel on connecting flights, Avios points will be credited as the total of the separate Sectors of the trip, but on direct or through flights with one or more intermediate stops, Avios points will be credited for the ticketed point of origin to destination of travel. Details of how to calculate how many Avios points you will earn can be found on Ba.com and are incorporated herein.

14.13. When Members enter into a transaction with a Service Partner they may be entitled to receive benefits and earn Avios points provided they quote their Membership Number when entering into the transaction and, if required, produce their Card. In some cases a Member may be required to enrol in the loyalty programme of a Service Partner and convert the Service Partner's loyalty credits into Avios points at the Member's option. Where a Member must elect whether to earn Avios points or the Service Partner's loyalty credits the Member will not be permitted to re-elect at a later date.

14.14. Executive Club hotel Service Partners offer benefits to Members worldwide if a Member quotes his/her Membership Number when making a booking and, if required, produces their Card or Membership Number on check-in. A stay is defined as all consecutive nights at one hotel, whether or not the Member checks out and checks back in during the stay. The stay does not have to be in conjunction with a BA flight to be eligible for Avios points. Avios points will be earned on the basis of one room per Member, regardless of the number of rooms booked. Avios points for hotel rates are awarded on all eligible rates. Retrospective claims for Avios points must be lodged within 6 months of the date of the stay; new Members cannot claim for hotel stays that occurred prior to enrolment.

14.15. Car hire Service Partners offer Members service benefits and the ability to earn Avios points if the Member quotes his/her Membership Number when hiring a car (on eligible rates) and, if required, presents his/her Card or Membership Number when picking up the car. Retrospective claims for Avios points must be made within 6 months of the date of the hire; new Members cannot claim for car hires that occurred prior to enrolment.

14.16. Other Service Partners which offer service benefits and the ability to earn Avios points to Members are listed on Ba.com.

14.17. A Member must give his/her Membership Number to the reservations agent/travel agent each time a booking is made for travel on British Airways or when using any other Services. A Member must also produce his/her Card at check-in. Failure to give complete information may result in Avios points and Tier Points not being credited to the Member's account and the Member not receiving certain Services.

14.18. Executive Club Members who are registered in the United Kingdom and North America (including Bermuda and the Caribbean) can collect bonus Avios points where advertised when booking a flight inclusive package or holiday (flight+hotel or flight+car), where the individual elements have not been displayed separately. The actual level to be awarded will be displayed at the time of booking as “bonus Avios points”.

14.19. Only Active Members qualify for bonus Avios points. Bonus Avios will be awarded to the Lead Passenger only approximately four to six weeks after your travel is completed. 

14.20. Bonus Avios points will not be awarded to a Member if that Member has registered for the Executive Club in one country by selecting a country of residence, but selects a different county of residence when making his/her booking. 

14.21. Avios points for British Airways flights are credited to the Executive Club Member’s account 48 hours after the departure date of the booking. If your booking is cancelled no Avios points will be awarded.

свернутопоказать15. Использование Баллов Avios

15.1. Avios points are redeemed by Members with AGL for Rewards provided by British Airways and Service Partners. The methods to redeem those Avios points and access the Rewards are set out in the remainder of this Clause 15 and the Conditions of Use.

15.2. Rewards will be issued to any name requested and mailed only to the preferred mailing address of the Member. In some countries Members may be required to collect Rewards from designated places. Rewards for travel on British Airways flights are subject to the Conditions of Carriage, which is incorporated herein. Rewards for travel on Airline Partner flights are subject to the relevant terms and conditions of the Airline Partner. Non-Flight Rewards are subject to the terms and conditions notified to the Member at the time of booking by British Airways or the relevant Service Partner.

15.3. Requests and bookings relating to Rewards (including Service Partner Rewards) may be made online at Ba.com or through the Member's Local Service Centre in accordance with such procedures that may be in force from time to time for the issue of Rewards, as set out on Ba.com. Reward bookings can only be requested by the Member who holds the account or an individual nominated in accordance with Clause 3.13. Members should allow 3-4 weeks for Service Partner requests to be processed.

15.4. Infants (less than 2 years of age) travelling with a Member on a flight Reward will travel for ten percent of the Avios points required for the Member's flight Reward if they do not have their own seat. Children (2 years of age or older) and infants who require their own seat will be assessed the full Avios points for the relevant destination.

15.5. Bookings for Reward travel must be made no less than 24 hours prior to the intended day of departure. Bookings which do not comply with these requirements may be subject to a charge as specified on Ba.com.

15.6. Reward tickets will be issued at the same time as the booking is made. In some countries, Reward tickets may have to be collected from designated places.

15.7. E-tickets in respect of Reward travel will be issued for travel on all routes where possible..

15.8. В качестве Вознаграждения могут выдаваться билеты в один конец на рейсы British Airways по стоимости 50% от суммы Баллов Avios, причитающихся за перелет в оба конца по тому же направлению. Билеты с открытой датой не могут выписываться как вознаграждения.

15.9. There are no charges for stopovers included in a Reward itinerary where the stopover is connecting from a domestic flight on to a long-haul destination. For Reward itineraries where the stopover is connecting from a domestic flight on to a shorthaul destination, charges will be applicable.

15.10. В случае перелетов в оба конца убывающий и прибывающий рейс необходимо бронировать одновременно. Разрешается перелет в один пункт назначения и возвращение из другого пункта в исходный пункт отправки (или наоборот).

15.11. Reward bookings are subject to availability and to capacity controls, which limit the number of seats available.  As a result, Reward bookings may not be available on all flights.  The total number of seats available for Reward bookings will vary from route to route and from week to week.  Capacity controls are determined and adjusted at British Airways’ sole discretion.  Reward bookings on an Airline Partner are subject to the availability determined by the Airline Partner and any capacity controls that the Airline Partner may have. 

Reward bookings may be made up to 355 days prior to departure.  Members are advised to make Reward bookings well in advance of the date of travel; however, British Airways cannot guarantee that a Member will be able to make a Reward booking on any specific flight regardless of the time of booking.  Reward bookings cannot be waitlisted.

15.12. Премиальные билеты предоставляются только по направлениям, обслуживаемым British Airways и/или Партнерскими авиакомпаниями, названными в момент выписки билета, а также в момент его использования. Необходимо использовать самый короткий маршрут.

15.13. Вознаграждение основывается на перелете в оба конца между пунктами отправки и назначения по максимально прямому маршруту. Вознаграждения могут включать более чем один отрезок перелета. Не более чем один раз за премиальный маршрут Отрезок маршрута может начинаться в пункте, отличном от пункта прибытия предыдущего отрезка. Разрешается сочетать рейсы British Airways и Партнерских авиакомпаний для составления перелета в оба конца, который может содержать не более чем 8 отрезков перелета.

15.14. Other than in relation to special promotions and subject to the applicable terms and conditions of such promotions, Members will be liable for all taxes and other charges associated with Reward travel on British Airways or a Service Partner airline, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charges, fuel surcharges, agricultural inspection fees, security and insurance surcharge or other fees or taxes charged by any person or relevant authority or body, including, but not limited to British Airways. If required to do so, British Airways will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned and shall not be borne or paid by British Airways.

15.15. Rewards are subject to IATA fare construction rules. Travel itineraries for Reward bookings may start and end at different airports within the same country, or in different countries, provided the two airports are in the same zone. Outbound journeys may terminate at a different airport to the airport where the return journey starts provided the two airports are within the same zone. The different zones are listed in the redemption zone map on Ba.com.

15.16. All Reward travel must be completed within 12 months of the date of ticket issue.

свернутопоказать16. Изменения Вознаграждений

16.1. Changes to bookings for Reward travel on flights operated by British Airways or Airline Partners are permitted only in respect of date, time, class of service and route subject to this Clause 16). Such changes may only be made by the Member or an individual nominated in accordance with Clause 3.13.

16.2. The route or date applicable to a Reward booking may be changed provided that the new route or date  selected would, as at the date the change is requested, require the redemption of the same amount of Avios points as was redeemed in making the original booking. Route changes are only permitted for Reward bookings which are purchased using Avios points only (other than for the payment of taxes, fees and charges).

16.3. If more than one Avios and Money price option is available for a British Airways flight, it is not possible to change the price option or class of service chosen by a Member after a booking has been made.

16.4. All permitted changes are subject to capacity limitations and must be made a minimum of 24 hours prior to the scheduled departure of the first flight in the Reward itinerary.

16.5. A fee as specified on Ba.com may be payable for each permitted change. Name changes are not permitted.

16.6. If you make a Non-Flight Reward booking amendments to your booking will be treated as cancel and re-book (subject to availability and applicable charges) as set out in the Conditions of Use under Spending Avios on Hotel, Car Rental and Experiences.

свернутопоказать17. Аннуляция Вознаграждений

17.1. A fee as specified online at Ba.com will be charged if flight bookings for Reward travel are cancelled by the Member prior to departure. Provided a cancellation is made more than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary, the Avios points charged for the Reward will be re-credited to the Member's account. Avios will not be refunded for partially flown bookings.

17.2. If flight bookings for Reward travel on British Airways or on flights operated by an Airline Partner are cancelled by the Member within 24 hours of departure, Avios points in respect of the Reward will not be re-credited to the Member. In the event a Member is prevented from travelling by an Event Beyond Your Control, such Member’s Avios points will be refunded provided that the Member has an unused Reward, has informed British Airways promptly, provided evidence of the event if requested to do so, and paid the applicable fee specified on Ba.com.

17.3. Failure to utilise a Reward flight i.e. "no show", will result in the airline's cancellation of any onward or return reservations and Avios points cannot be re-credited.

17.4. If you cancel a Non-Flight Reward, cancellation fees will be applied as set out in the Conditions of Use under Spending Avios on Hotel, Car Rental and Experiences.

свернутопоказать18. Семейный счет

18.1. The following are the specific terms and conditions that apply to Household Accounts. If there is any conflict between the terms and conditions in this Clause 18 and any other clause herein, these terms and conditions will prevail if the term or condition relates to, or regulates the operation of the Household Account.

18.1.1. Members can apply for a Household Account by completing the application process available online at Ba.com.

18.1.2. В одной Семейной программе может быть зарегистрировано не более семи лиц. Все участники Семейной программы должны постоянно проживать по одинаковому адресу. При условии выполнения пункта 18.1.4 (b) ниже для участия в Семейной программе нет возрастных ограничений.

18.1.3. По одному адресу может быть зарегистрирована только одна Семейная программа. Регистрировать Семейную программу по рабочему адресу нельзя. Семейную программу можно регистрировать только по адресу места жительства.

18.1.4. Для создания Семейной программы:

(a) необходимо подать заявку на сайте ba.com с указанием всех участников; а также

(b) необходимо назначить основного участника Семейной программы возрастом от 18 лет, который должен быть действующим Участником программы Executive Club.

Остальные участники Семейной программы (кроме основного) могут быть как действующими Участниками Executive Club, так и новыми. При вступлении в Семейную программу новые Участники получат номера Участников Executive Club, а также право на получение Карты, если они накопят необходимое количество Баллов Avios.

18.1.5. Subject to Clause 18.1.6, only the primary member of the Household Account may submit a change of address, details of the addition to or removal of members from such account or the dissolution of the account. This will change the address on the account and/or status of the account for all of the Household Account members. The primary member can make such changes by using the process available online at Ba.com.

18.1.6. Members who are part of a Household Account, but who are not the primary member of the Household Account, can request at any time to be removed by contacting the Executive Club in writing (including e-mail). Members of a Household Account other than the primary member cannot request the other Members of a Household Account to be removed, unless they are making that request in their capacity as the legal guardian of a Household Account member who is under the age of 18.

18.1.7. If the primary member of the Household Account dies or leaves the Executive Club, the remaining Household Account members, who are over 18 years, must nominate between them another member (or a new member) to become the new primary Household Account member. Failure to do so within 3 calendar months from the date that the primary Household Account member died will result in the dissolution of the Household Account. The new primary member must satisfy the criteria in Clause 18.1.4(b) above. Details of the new primary member must be notified to British Airways in writing at the address specified on Ba.com.

18.1.8. Once a Household Account is established, new Member(s) may not be added or existing Member(s) removed more than once every six months. A Household Account may not be dissolved or re-established more than once every six months.

18.1.9. Avios points will be tracked and recorded individually under each Member's own Executive Club Membership Number by British Airways. Provided that a Member is an Active Member, each Member may access an online statement at Ba.com detailing their own transactions and the household Avios points in total. For the avoidance of doubt, infant fares do not earn Avios points.

18.1.10. Executive Club Tier level is attained for the individual (not the household) based on the individual Member's Tier Points earned.

18.1.11. Any Household Account Member can individually redeem from the Household Account, regardless of who earned the redeemed Avios points, including without limitation, all or part of the total Avios points earned by the other Members of the Household Account. Each Member is solely responsible for discussing with other Household Account Members decisions concerning the use and redemption of Avios points under any Household Account as between Members.

18.1.12. When a redemption is made for a Member who is either on the Household Account or the Family and Friends List, the Avios points will be taken from each Member's Avios points balance in proportion to the size of each Household Account Member's Avios points balance. Except that, when Avios are used to purchase food or drink on board a flight in Euro Traveller, the Avios will be debited only from the account of the Member whose card is used to make the purchase.

18.1.13. Parents or guardians may nominate persons under 18 years of age to be a Member of a Household Account and this will entitle them to earn and, subject to the remainder of this Clause 18.1.12, redeem Avios points. Requests and bookings relating to Rewards may be made by any Household Account Member provided they are 18 years of age or over. For the avoidance of doubt, apart from the ability to earn Avios points and to receive the benefit of Reward travel by virtue of Avios points being redeemed for their benefit by any Household Account Member over 18 years of age, Household Account Members under 18 years of age are not entitled to the Services by reason of their being a Household Account Member.  Nominated persons under the age of 18 who are a member of a Household Account are governed by the same data protection rules as other Household Account Members who are 18 or over. This means that information relating to the Member’s Executive Club account can only be discussed with the Member, or their appointed third party nominee.

18.1.14. If a participant dies, ceases to reside at the Household Account address or ceases to be a Member of the British Airways Executive Club, the unredeemed Avios points held by that person will be removed from the Household Account balance.

18.1.15. Subject to Clause 18.1.12, Rewards can only be issued by British Airways to members of the Household Account or to customers listed on the Family and Friends List, as designated/nominated by a Household Account Member at the time of issuance, after which Rewards may not be transferred or reissued to a different name except where in accordance with the Conditions of Use relating to the transfer of Avios.

18.1.16. Rewards will be mailed only to the residential address noted on the Executive Club Household Account records. In some countries, Rewards may have to be collected from designated places.

18.1.17. The Avios points balance of individual Household Account Members shall expire in accordance with Clause 14.4 if the individual Household Account Member has not earned or redeemed Avios points or purchased or transferred Avios points in accordance with the Conditions of Use for 36 consecutive months. Notwithstanding Clause 3.12.1, in such circumstances, the membership of the individual Household Account Member and the Household Account shall continue in effect.

18.1.18. Notwithstanding Clause 18.1.16, in the event a Household Account has a Gold, Silver or Bronze Tier Member who has earned or redeemed Avios points within the last 36 consecutive months then the Avios points balance of the other Household Account Members shall not be subject to expiry in accordance with Clause 14.4. In the event a Household Account ceases to have as a Household Account Member any such Gold, Silver or Bronze Tier Member then the provisions of Clause 18.1.16 shall apply.

18.1.19. For bookings made using Avios as part-payment (excluding Avios and Money), bookings can be made for people outside of the Household Account. Current redemption rules apply regarding the debiting of Avios across the accounts of Members of the Household Account.

свернутопоказать19. Список друзей и родственников (только для Семейных программ)

19.1. The following are the specific terms and conditions that apply to a Family and Friends List, which enables Members who are part of a Household Account to redeem for a nominated group of five individuals who do not reside at the same address. The operation of the Family and Friends List is subject to Clause 18, and if there is any conflict between the terms and conditions in this Clause and any other Clause herein, these terms and conditions will prevail if the term or condition relates to, or regulates the operation of the Friends and Family list.

19.1.1. Members may nominate individuals to be part of their Family and Friends List at any time by visiting Ba.com.

19.1.2. Individuals nominated to the Family and Friends List must remain on the list for a minimum of six months.

19.1.3. If a Member is also part of a Household Account, where they are not the nominated head of the Household Account, then their Family and Friends List will be shared with the head of the Household Account.

19.1.4. Members may have up to a maximum of five individuals on a Family and Friends List at any given time.

19.1.5. Only one Family and Friends List is permitted per Member.

19.1.6. To add individuals to a Family and Friends List, Members must complete the mandatory information as requested on the dedicated Family and Friends webpage on Ba.com. Members are responsible for the accuracy of the information provided and for obtaining the consent of the individual nominee to do so.

19.1.7. The individuals added to the Family and Friends List can either be existing Members of the Executive Club, in which case their Executive Club number can be added to the nomination, or they can be individuals who are not Members of the Executive Club.

19.1.8. At the time of nomination to the Family and Friends List, non-Members will not receive an Executive Club Membership Number or be automatically enrolled into the Executive Club. Should the nominated individual wish to become a Member of the Executive Club, then they are responsible for completing an enrolment form and providing their details to their relevant family or friend who has selected to nominate them to be part of their Family and Friends List.

19.1.9. Once a Family and Friends List is established, new nominees(s) may be added or existing nominee(s) removed, subject to Clause 19.1.2.

19.1.10. Avios points collected will not be ‘pooled’ amongst members who are part of a Family and Friends List.

19.1.11. When redemption from a Household Account is made for a nominated Family and Friends List Member, Avios points will be taken from each Household Account Member's Avios points balance in proportion to the size of each Member's Avios points balance. No Avios points will be taken from the Family and friends List Member’s account.

19.1.12. Persons under 18 years of age can be nominated to be part of to be a member of a Family and Friends List, however, they must be enrolled into a Household Account in order to be able to become an Executive Club Member. Use of BA facilities such as lounges and other Executive Club privileges may not be available to persons under the age of 18 travelling without an adult.

19.1.13. Members of a Family and Friends List who are removed from the list in accordance with Clause 19.1.9 will retain their individual Executive Club status (if applicable).

19.1.14. Members of a Family and Friends List who are also Executive Club Members are subject to Clause 14.4 in respect of expiration of points.

свернутопоказать20. Общие положения

20.1. From time to time, British Airways and AGL may offer special promotional rates for Avios points and/or Reward bookings and such accruals and/or bookings will be subject to the terms and conditions as published with each offer and, in the event of a conflict, take precedence over these Terms and Conditions. Unless otherwise permitted by British Airways, Rewards (including those special promotional Rewards) may not be used in conjunction with other awards, promotions, coupons, discounts or special offers.

20.2. Other than as provided for herein, Rewards are not redeemable for cash, refundable or exchangeable. At no time may Rewards be purchased by, sold to, bartered or otherwise transferred to other persons and British Airways may confiscate Rewards in such circumstances.

20.3. Участник несет ответственность за то, что сам Участник, любые его спутники или любые третьи лица, на чье имя выпущено Вознаграждение:

20.3.1. проверили соответствующие требования к въезду в любые посещаемые страны; а также

20.3.2. имеют действительные паспорта, визы, справки о состоянии здоровья и другие документы, необходимые для поездки.

Участникам, его спутникам или третьим лицам, на чье имя выпущено Вознаграждение, может быть отказано в посадке, если их документы не в порядке. British Airways не несет ответственности за любой Убыток, понесенный Участником и/или пассажиром в результате невыполнения перечисленных выше условий.

20.4. British Airways and AGL reserve the right to audit a Member's account and records without notice to the Member to check for compliance with the Terms and Conditions, the Conditions of Carriage, the Conditions of Use and any other applicable rules, regulations or terms and conditions. During an audit, a Member may be unable to make Reward bookings or make or receive transfers of Avios points pursuant to the Conditions of Use.

свернутопоказать21. Владение Баллами Avios

21.1. Avios points, and all rights of title to and property in such Avios points issued at any time, remain with AGL at all times and never pass to the Member.

21.2. Risk (for example, theft or unauthorised or fraudulent redemption) associated with Avios points passes to the Member as soon as Avios points are recorded on the Member's account, or otherwise awarded to the Member. Neither AGL nor British Airways is liable for unauthorised or fraudulent redemptions arising due to the actions of the Member or the failure by the Member to adhere to these Terms and Conditions.

свернутопоказать22. Невозможность передачи Баллов Avios

22.1. Except as otherwise provided by British Airways and AGL and communicated to the Member, Avios points are not transferable (whether from person to person, account to account, statement to statement, card to card or otherwise) other than in accordance with the Conditions of Use and cannot be bequeathed, devised or otherwise transferred by operation of law.

22.2. Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Avios points issued or awarded to another person or any other use of Avios points contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions and the Conditions of Use.

22.3. Each Member acknowledges that a breach pursuant to Clause 22.2 above may also constitute an inducement to breach the contract among British Airways, AGL and the Member, intentional damage to the business of British Airways and/or AGL, or conspiracy and criminal offences under the applicable local or national law. Any breach pursuant to Clause 22.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 24.

свернутопоказать23. Право Участника на отказ от Участия

Members may terminate their Membership by writing to their Local Service Centre and stating that they no longer wish to be a Member and, if they have been issued a physical Card, enclosing their physical Card cut in half. Any such termination will result in a loss of all Avios points and does not relieve the Member of any continuing obligations under these Terms and Conditions.

свернутопоказать24. Право British Airways на прекращение участия

24.1. In addition to any other rights or remedies it may have, British Airways reserves the right at any time in its absolute discretion to terminate the Membership of any Member and/or the right of any Member to use the Card if a Member commits Fraud, Misconduct, is given a banning notice or withdraws their consent under Clause 4. If this occurs, British Airways must write to the Member to inform them that his/her Membership is being terminated for this reason. British Airways and/or AGL may in its discretion suspend such termination and impose a reduction in Tier grade and/or remove Avios points and/or Tier Points and/or request undertakings in respect of future conduct.

24.2. В случае Мошенничества и/или Нарушения British Airways и/или AGL могут аннулировать все накопленные и полагающиеся Баллы Avios Участника, а также любые Премиальные билеты.

24.3. Участник несет ответственность перед British Airways и/или любыми Партнерскими авиакомпаниями в размере полной стоимости любого перелета по Премиальным билетам, совершенного полностью или частично в результате такого Мошенничества и/или Нарушения, в соответствии с публикуемым тарифом такого перелета вместе с любыми обоснованными издержками, включая судебные, понесенными компанией British Airways.

24.4. In the event of the termination of Membership, if the Member was issued a physical Card, the Card must be returned to British Airways. Furthermore, an individual may be required to return any co-branded financial cards to the card issuer. In the event an individual continues to hold a co-branded financial card, they will not be entitled to receive any Avios points or Services.

свернутопоказать25. Прекращение действия Executive Club

British Airways and/or AGL may terminate the Executive Club at any time. Except in the event of insolvency of British Airways or AGL, each of British Airways and AGL will use its reasonable endeavours to give at least six months’ notice to Members prior to termination. In the event of insolvency of British Airways or AGL, or otherwise at the end of the period of notice, each Member acknowledges and agrees that their right to use the Services (including the earning and redemption of Avios points with AGL) will cease with immediate effect.

свернутопоказать26. Изменение или отмена услуг Executive Club

26.1. British Airways and/or AGL may  in its sole discretion modify, withdraw, amend or add to any Services or other offers or arrangements or impose any requirements or restrictions relating to the use of Services or Rewards. British Airways and/or AGL will give as much advance notice as practicable of such action to Members. Current information is set out on Ba.com.

26.2. Примеры действий, которые British Airways и AGL могут предпринять согласно Пункту 26.1, включают отмену Услуг, предоставляемых компанией British Airways самостоятельно (например, услуг Бизнес-залов), изменение права зарабатывать или использовать Баллы Avios, изменение или отмену Пожизненного статуса (например, пожизненного статуса Gold), отмену Услуги (например, проката автомобилей), предоставляемой Компанией-партнером, или отмену Вознаграждений. Кроме того, Компании-партнеры оставляют за собой подобные права отменять, изменять или добавлять Услуги либо вводить требования или ограничения в отношении них.

26.3. Участник считается согласным с любыми изменениями, отменами, исправлениями или дополнениями к Услугам, Вознаграждениям или программе накопления Баллов Avios Executive Club согласно Пункту 26.1, если после оповещения о таких изменениях Участник продолжает указывать свой номер Участника для получения Услуг. Участники, не желающие принимать изменения Услуг, могут прекратить свое Участие, как описано в Пункте 23.

свернутопоказать27. Изменение валюты

British Airways and AGL may, from time to time, change the currency used by the Executive Club either in whole or in relation to any country or region. British Airways will use its reasonable endeavours to give at least six months’ notice to Members of any such changes and such notice may be provided via e-mail to the e-mail address provided by the Member.

свернутопоказать28. Изменение данных Правил и условий

British Airways and AGL reserve the right at all times to make any changes to the Terms and Conditions subject to giving Members reasonable notice as appropriate in the circumstances, which may be provided via e-mail to the e-mail address provided by the Member. Members who do not accept the amendments may terminate their Membership as described in Clause 23.

свернутопоказать29. Исключение ответственности

29.1. Ни British Airways, ни AGL не несут ответственности за любой Убыток, вызванный изменением или прекращением действия программы либо отменой права зарабатывать или использовать Баллы Avios либо пользоваться любыми Услугами, кроме Убытка, вызванного собственной неосмотрительностью или сознательным нарушением.

29.2. Ни British Airways, ни AGL не несут ответственности за любой Убыток, если по причине местных законодательных или нормативных запретов либо ограничений программа Executive Club или Услуги (в полном объеме или частично) не могут быть доступны в определенных странах или определенным Участникам.

29.3. The limitations and exclusions of liability referred to in the Conditions of Carriage will apply in relation to travel on the services of British Airways, including Reward travel and are incorporated herein.

29.4. The limitations and exclusions of liability referred to in the terms and conditions of the relevant Airline Partner will apply in relation to any travel on the services of the Airline Partner, including Reward travel.

29.5. The limitations and exclusions of liability referred to in the Terms and Conditions and/or any terms and conditions of British Airways, AGL and the relevant Service Partner will apply to Non-Flight Rewards.

свернутопоказать30. Налоговые обязательства Участника

30.1. Ни British Airways, ни AGL не делают никаких заявлений в отношении любых подоходных налогов, налогов за использование, акцизных налогов или других налоговых обязательств Участников, связанных с Участием в программе Executive Club. Такое налоговое обязательство может возникнуть, например, если Участник получит Баллы Avios и/или Вознаграждения в результате деловых расходов. Участникам рекомендуется уточнить подробную информацию у своего бухгалтера или налогового консультанта.

30.2. Участник несет единоличную ответственность за любые налоговые обязательства, возникающие в результате Участия.

свернутопоказать31. Работа с клиентами

British Airways and its Airline Partners and Service Partners are constantly trying to improve the Services British Airways provides to its Members. Any Member with concerns or complaints should contact their Local Service Centre. British Airways may occasionally monitor telephone calls from Members to the service centre to maintain and enhance its service to Members.

 

свернутопоказать32. Применимое законодательство

32.1. В пределах, допустимых местными законами или нормами, данные Правила и условия регулируются английским законодательством и трактуются в соответствии с ним. British Airways, AGL и все Участники подчиняются неисключительной юрисдикции английских судов в вопросах разрешения любых споров, которые могут возникнуть на основе данных Правил и условий.

32.2. Любые положения этих Правил и условий, объявленные недействительными или неприменимыми любым компетентным органом или судом, считаются, в пределах такой недействительности или неприменимости, отделенными от остальных положений, действие которых остается в силе.

32.3. В случае расхождения англоязычной версии данных Правил и условий с любой другой их версией или переводом на любой другой язык преимущество имеет англоязычная версия.

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