Disability and mobility assistance is available to passengers of all abilities and ages, including children and those with temporary conditions. We can help passengers:

Our available services

Please be aware that we can’t customise the assistance you receive ahead of time. Speak to the assistance desk at the airport on your day of travel to let them know your specific needs.

Now you have created an account, it's easier than ever to manage, change or check in for your flights.

Your company address is optional, but if you set it as your main address you must fill in the required fields.

We need a few more details from you. You only need to do this once.

Finish setting up your account

We need some more details from you to create your Executive Club account.

We need some more details from you to create your British Airways Club account.

We'll use this to share important updates about your account and bookings.

Confirm your identity

Confirmation

Create Account

Create a British Airways account

Create profile

Create your profile

Your assistance preferences will apply to all your flights. If your booking includes a flight with another airline, please contact them to request assistance.

There are lots of services available to support your journey with us, both at the airport and on board. You can request assistance for an upcoming booking in 'Manage your trip' under 'Your trips'.

I understand that my sensitive personal data, as defined in the Data Protection Act, will be retained by British Airways for the purposes of providing the service I have signed up to.

I understand that British Airways will use the personal data of both me and my travel companions to communicate with me. This could be by post, email, fax or telephone, if I have provided these details. As with any standard email, British Airways’ response will be sent in non-encrypted format.

To change your name or date of birth, you'll need to send us proof of your identity using our {supportingDocumentsLink}

You can now earn rewards every time you travel with us and any of our one world®️ airline partners.

This will be set as your main address by default

In-flight meal (delivered on catered flights)

Book flights quicker, pay with Avios and earn rewards as an Executive Club member.

Book flights quicker, pay with Avios and earn rewards as a British Airways Club member.

Changing your email here will also change the email provided in your contact details.

Change your email address

Update your email address to keep your account secure.

From time to time we’ll share exciting things with you about news, offers and rewards.

Sign up for news and offers

Pre Login

Your assistance request will no longer be applied to future bookings. To remove this assistance from any upcoming trips, select ‘Manage my trips’ in ‘Your trips’.

You're about to remove {assistanceToRemove} from your profile

Select title

Select your title

We're working hard to get back online. We apologise for the inconvenience.

Title

Remove travel companion

Your travel companions is a list of other passengers saved to your account.

When you make online bookings, passenger details are automatically saved here to help you book more quickly next time. You can manually add travel companions here too.

Edit travel companion

Travel companions

This service is focused on help from the gate to the aircraft. We’ll provide an escort or aircraft ramp.

This service is focused on help from the gate to the aircraft and using the aircraft stairs. We’ll provide an escort or ramp to get you to the door, and a platform lift to help you board it.