British Airways Holidays bookings

For new bookings made up to and including 15 December 2021 for travel completed by 30 September 2022 only

1. To make a “date change only” to a British Airways Holidays booking please call our contact centre. To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here.
2. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is available for all bookings made after 3 March 2020 for any travel dates from 1 January 2021 to 30 September 2022. Travel must be completed by 30 September 2022.
   Date changes must be made, or cancellation (in exchange for a voucher) must be requested at least three weeks prior to travel. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return.
   If you, someone in your household or someone included in your booking receives a positive COVID-19 test or you’ve been told by the Government or NHS Test and Trace to self-isolate, within 3 weeks of your departure date, we will waive the change fee, although you will need to pay any difference in price. Cancellations made within 3 weeks of travel remain subject to standard Terms and Conditions.
3. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.
   i. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit.
4. Any voucher issued (including all of those with a previous validity of 30 April 2023) must be used for bookings with travel completed by 30 September 2023.
5. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees.
6. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher.
7. The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel-only reservations) or British Airways flight only booking. Vouchers will be issued to the value of monies you have paid on your booking at the time of your request to cancel in exchange for a voucher. Any fees for prior amendments will be excluded from the voucher value. When you redeem your voucher, any increase in fare or price for re-bookings will apply. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable in the form of a voucher. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.
8. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided.
9. Vouchers are non-refundable and non-transferable. See voucher information for further details.
10. British Airways Holidays reserve the right at all times to reject changes to bookings in the event of abuse of this policy.

For new bookings made from 16 December 2021 for travel completed by 30 September 2022 only

1. Eligibility to either change or cancel your booking in exchange for a voucher, using this book with confidence commitment, is available for bookings made from 16 December 2021 for travel dates from 17 December 2021 to 30 September 2022. Travel must be completed by 30 September 2022. Date changes must be made, or cancellation (in exchange for a voucher) can be requested for any reason up to 28 days before travel.

2. In addition, if 28 days prior to travel and before your outbound flight, your booking is impacted by Major Travel Restrictions defined at clause 3, or you or another party in your booking test positive for COVID-19 and you notify this to us pursuant to clause 7, the below options shall be available. 

Major Travel Restriction

3. A Major Travel Restriction is the occurrence of one or more of the following after placing your booking and prior to your outbound flight:

3.1. New COVID-19 entry restrictions are introduced at your travel destination that prevent your trip or require you to complete a period of mandatory quarantine of 12 hours or more upon arrival at your destination that cannot be avoided with a negative COVID-19 test or vaccination;

3.2. Significant restrictions to leisure options at your destination. Examples include, but are not limited to, curfews, beach closures, the closure of your booked hotel or loss of major advertised facilities;

 3.3. Compulsory lockdown restrictions are introduced at your place of origin that prevent you from being able to commence your trip;

 3.4. A requirement is introduced to complete a period of mandatory quarantine of 12 hours or more in a designated hotel upon return to your country of origin as a result of your trip that cannot be avoided with a negative COVID-19 test, vaccination or self-isolation at home;

3.5. The UK Foreign Commonwealth and Development Office (FCDO) or your government at your country of outbound departure advise against non-essential travel for reasons associated with COVID-19; or

3.6. A UK government announcement is made that requires you to self-isolate at home on your return for 72 hours or more as a result of your trip, that cannot be avoided with a COVID-19 test or vaccination.

4. If you are impacted by a Major Travel Restriction, you will have the choice of one of the following options prior to check-in closing on your original outbound flight:

4.1. Change your booking dates for no change fee by calling our contact centre; or

4.2. Change your destination and dates of booking or cancel your booking, by requesting a voucher via the form here.

5. In the scenario set out at clause 3.6 above, you will have a period of 72 hours from the UK government announcement to select one of the options detailed in clause 4. If you are unvaccinated, local entry guidance may differ and what you may have to do to re-enter the UK may also differ. Clause 4 shall not apply in respect of any major restrictions applied by the UK government that require a COVID-19 vaccination to travel, or where new quarantine procedures are mandated for unvaccinated travellers only.

6. Where you are due to travel on your outbound flight within 28 days and your trip remains impacted by a Major Travel Restriction scenario detailed in clauses 3.1 - 3.5 (inclusive) above, you may also request a full refund using the form here.

Positive COVID-19 Test

If you are travelling on or after 1 October 2022 or booked travel for any date on or after 8 June 2022 our standard amendment and cancellation conditions apply. 

7. If your travel is due to be completed by 30 September 2022 and test positive for COVID-19 or another individual on your booking or a member of your immediate household tests positive for COVID-19 within 2 weeks before your outbound flight, you can submit a request to cancel your original booking and request a voucher. You should submit your request via our online request form to convert your booking to a voucher by providing the following information prior to the check-in time of your original outbound flight:

7.1. Your booking reference;

7.2. Supporting evidence of a positive COVID-19 test result submitted no more than 48 hours after you received the result. This must be a PCR test or supervised lateral flow antigen device test from an approved supplier (not a NHS COVID-19 Self-Test Rapid Antigen Test lateral flow or LAMP test kit) which is identifiable as belonging to you/somebody on your booking and shows the date the test was taken; and

7.3. Confirmation of whether you wish to convert the booking for one or all passengers on the booking to voucher. Unless advised otherwise, a voucher will be issued equivalent to the value of the original booking for all passengers on the booking.

General

8. Any voucher issued (including all of those with a previous validity of 30 April 2023) must be used for bookings with travel completed by 30 September 2023, at which point your voucher will expire if unused.

9. Applies to British Airways Holidays bookings including British Airways operated or British Airways codeshare flights only. Holidays including flights operated by other airlines will be subject to their terms and conditions and may be subject to change fees.

10. Vouchers will be issued to the value of monies you have paid on your booking at the time of your request to cancel in exchange for a voucher. Any fees for prior amendments will be excluded from the voucher value. When you redeem your voucher, any increase in fare or price for re-bookings will apply. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable in the form of a voucher.

11. The voucher provided is valid for use towards a new British Airways Holidays booking or British Airways flight-only booking. Vouchers cannot be used towards a British Airways flight-only booking when part paid using Avios. A minimum of 7 days' notice is required to use vouchers for hotel-only reservations.

12. Your voucher will be sent as an email in the form of voucher credit and must be redeemed in accordance with the instructions provided.

13. Vouchers are non-refundable and non-transferable. See voucher information for further details.

14. British Airways Holidays reserve the right to reject changes to bookings and / or voucher requests in the event of abuse of this policy.

Bookings that are not eligible for any of the criteria in our Book with confidence policy will be subject to our standard Cancellation and Amendment fees.

For any bookings made on or after 8 June 2022 our standard amendment and cancellation conditions apply find out more.

If you are impacted by a major travel restriction please read below;

Major Travel Restrictions

1. A Major Travel Restriction is the occurrence of one or more of the following after placing your booking and within 28 days of your outbound flight:

1.1. New COVID-19 entry restrictions are introduced at your travel destination that prevent your trip or require you to complete a period of mandatory quarantine of 12 hours or more upon arrival at your destination that cannot be avoided with a negative COVID-19 test or vaccination; 

1.2. Significant restrictions to leisure options at your destination. Examples include, but are not limited to, curfews, beach closures, the closure of your booked hotel or loss of major advertised facilities;

1.3. Compulsory lockdown restrictions are introduced at your place of origin that prevent you from being able to commence your trip; 

1.4. A requirement is introduced to complete a period of mandatory quarantine of 12 hours or more in a designated hotel upon return to your country of origin as a result of your trip that cannot be avoided with a negative COVID-19 test, vaccination or self-isolation at home;

1.5. The UK Foreign Commonwealth and Development Office (FCDO) or your government at your country of outbound departure advise against non-essential travel for reasons associated with COVID-19; or

1.6. A UK government announcement is made that requires you to self-isolate at home on your return for 72 hours or more as a result of your trip, that cannot be avoided with a COVID-19 test or vaccination.

2. If you are impacted by a Major Travel Restriction within 28 days of departure, you will have the choice of one of the following options prior to check-in closing on your original outbound flight: 

2.1. Change your booking with no change fee by calling our contact centre; or

2.2. Cancelling your booking for a refund using the form here [new link here to the form].

3. In the scenario set out at clause 1.6 above, you will have a period of 72 hours from the UK government announcement to select one of the options detailed in clause 2. If you are unvaccinated, local entry guidance may differ and what you may have to do to re-enter the UK may also differ. Clause 2 shall not apply in respect of any major restrictions applied by the UK government that require a COVID-19 vaccination to travel, or where new quarantine procedures are mandated for unvaccinated travellers only.

If any of the above applies, you can request a refund here.

To use your British Airways Holidays voucher, please see instructions on your voucher confirmation email.

You can complete the application here. Due to high demand it may take up to 4 days before the voucher confirmation is processed and a response received. However, we will honour the date at which you submitted your voucher application. Thank you for your patience.

Bookings made from 3 March 2020 up to and including 7 June 2022 for journeys that are due to have been completed by 30 September 2022.

However, if your flight has been cancelled you are eligible for a voucher or a refund, regardless of your booking or travel dates.

No, all travel must be completed by 30 September 2022.

No, if you have completed the voucher application form, there is no further action required.

Due to high demand it may take up to 14 days before the voucher confirmation is processed and a response received. However, we will honour the date at which you submitted your voucher application. Thank you for your patience.

For bookings made before 8 June 2022, date changes and voucher exchanges requested for British Airways Holidays (flight + hotel and/or car) package bookings for travel completed by 30 September 2022 must be made a minimum of three weeks before departure when booked before 16 December 2021 or 28 days’ notice when booked on or after 16 December 2021. Less notice will be accepted if major travel restrictions are imposed or you or a member of your party test positive for COVID-19 within 14 days of outward departure, please see full conditions for eligibility criteria.

We are unable to issue a voucher for a holiday that has already been cancelled, or if you didn’t notify us of your request before your trip was due to start.

No, you are not eligible to receive a voucher. If you are already on your holiday and need support, please contact the British Airways Holidays 24-hour helpline. The contact details are printed on your non-flight vouchers or can be found on your pre-travel email.

This can be requested using the online claims form here, please mention that your booking was cancelled due to COVID-19 when submitting your form.

The most frequent reasons for a voucher request to be declined are by entering an invalid booking reference, the booking is not a British Airways Holidays booking (e.g. flight-only, or Avios hotels), the notice periods required have not been met, COVID-19 test results have not been uploaded, or don't meet the required criteria.  Please check the eligibility criteria Terms and Conditions before requesting a voucher.

The most frequent reasons for a refund to be declined are by entering an invalid booking reference, the reference provided is not a British Airways Holidays booking (e.g. flight-only, or Avios hotels), you have selected a reason that does not match the circumstances of your booking or you are not yet within 28 days of your travel date. Please check the eligibility criteria Terms and Conditions before requesting a refund.

We’ll issue vouchers in the same currency as your original payment.

No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate.

To use your British Airways Holidays voucher, please see instructions on your voucher confirmation email.

Yes, the voucher can be used on any holidays sold by British Airways Holidays. A minimum of 7 days' notice is required if making a hotel-only reservation.

ATOL protection applies to confirmed package holidays originating from the UK and selected EU countries, therefore once you have exchanged your voucher for a future Flight + Hotel or Flight + Car booking, that holiday will be protected under the ATOL scheme. A credit voucher from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation.

Yes, any amount you have paid will be credited to the voucher, excluding the value of any non-changeable hotel and / or experiences products.

Yes, these are included. The amount paid for the original product is credited towards any new arrangements.

Yes, a voucher can be used as part payment on an existing booking.

The voucher expires on 30 September 2023.

Your voucher can be used as payment, or part payment, for a new future booking. Your new trip booked using your voucher must be fully completed by 30 September 2023 (departure and return).

If you have an existing voucher with an expiry date prior to 30 September 2023, please note that your voucher will automatically be extended to 30 September 2023.

For British Airways Holidays bookings, one voucher per booking will be issued. The vouchers are non-transferable, but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking.

We’ll issue a refund of the price difference.

You’ll need to pay any difference if the new holiday is more expensive.

Holidays booked using vouchers will be subject to the new booking’s regular Terms and Conditions.

If your holiday (flight + hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 September 2023) up to 72 hours after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. Please check the eligibility criteria Terms and Conditions.

Yes. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 September 2023 or, for journeys that are due to have been completed by 30 September 2022. Notice periods and eligibility criteria still apply based on when the new booking (with the redeemed voucher) was made.

Yes, you can use either a British Airways flight-only future travel voucher or eVoucher towards a new British Airways Holidays booking.

Unfortunately this is not currently possible on ba.com. To make a new booking with British Airways Holidays using a flight-only voucher please call our contact centre.

Please allow up to 7 days for processing once your booking has been made.

Yes, you can use a British Airways Holidays voucher towards a new British Airways flight-only booking.

Unfortunately this is not currently possible on ba.com. To make a new booking with British Airways using a British Airways Holidays voucher please call our contact centre.

Please allow up to 7 days for processing once your booking has been made.

No. Vouchers cannot be combined with Avios for British Airways Holidays bookings.

Under our Book with Confidence policy, British Airways Holidays vouchers cannot be exchanged for a refund. However, if you've been unable to spend a British Airways Holidays voucher that was issued two or more years ago, this will be converted to a cash refund. You don't need to contact us, we will automatically refund it on your behalf.

Vouchers issued within the last two years remain valid and we're unable to accept requests for refunds. Current vouchers give you the flexibility to rebook and complete your travel by 30 September 2023.

We're proactively refunding our oldest vouchers that are already, or are approaching, two years old (based on month of issue) and are working through these in date order. However due to variations in processing time it may not be exactly two years from date of issue. If we process your refund ahead of this, we'll let you know by email. If it reaches two years from when your voucher was issued and you've not yet heard from us, you can contact us by replying to the original email we sent when we issued your voucher, and we'll fast track a refund within 7 days of your request.

Vouchers are eligible for refunds based on their month of issue. For example, if your voucher was issued on 31 May 2020, it becomes eligible for a refund on 1 May 2022. Due to variations in processing time, some refunds may be completed ahead of this. While we can only commit to a refund once we've reached two years from the original issue month, if your voucher is refunded ahead of this we'll send you an email to confirm it's been actioned.

We're proactively refunding our oldest vouchers that are already, or are approaching, two years old (based on month of issue) and are processing these in date order. Vouchers issued within the last two years remain valid and give you the flexibility to rebook and complete your travel by 30 September 2023. If your more recent vouchers remain unspent after two years from issue and we've not already confirmed an automatic refund, you can contact us by replying to the original email we sent when we issued your voucher and we'll fast track a refund within 7 days of your request.

Only vouchers that are unspent are eligible for refunds, so the standard conditions apply for bookings already made with vouchers. We're pleased you've been able to rebook and hope you enjoy your trip with us.

Your refund will still be returned to the account associated with the original card. If you have since closed your account completely, you'll need to get in touch with the bank to arrange for the funds to be sent to you.

Under payment card terms we can only refund the original account the funds were debited from. You'll need to contact your bank if you've closed your account or agree the distribution of funds with any other party members as applicable.