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Like other airlines around the world, we continue to carry out detailed precautionary inspections on Rolls-Royce Trent 1000 engines on some of our Boeing 787 aircraft to ensure we meet all the relevant regulatory safety requirements.

To facilitate the additional engine inspections and any associated maintenance we have had to make some minor adjustments to our long haul flight schedules this summer.

To ensure we operate as many flights for customers as possible we have leased in additional long haul aircraft from Air Belgium, Evelop and Titan Airways.

Changing your flights

If your long haul flight this summer is due to be operated by Air Belgium, Evelop or Titan Airways on behalf of British Airways we recognise that you may not wish to travel as a result. If you wish to discuss the range of options available please nous contacter or your travel agent if you made your booking through them.

Continuing with your flights

If you wish to fly on the Air Belgium, Evelop or Titan Airways aircraft on the date and time you had originally planned please be aware that there may be some differences in the style and types of services on offer.

In particular Air Belgium offers two long haul cabins (business class and economy class) rather than the four long haul cabins offered by British Airways.

Evelop offers two long haul cabins (business class and economy class) rather than the three long haul cabins offered by British Airways.

The Titan Airways Premium Economy cabin offers a 45 inch seat pitch and the Economy cabin has a seat pitch of 29 inches.

If you have been moved from your original cabin then you have a number of options available to you. Please contact us or your travel agent to discuss these further.

Quelles différences pour votre voyage

Un certain nombre d'autres modifications concernent votre voyage. Elles sont résumées dans le tableau ci-dessous.

Produits et services Informations concernant le client

Réservations de sièges

Customers who already have seats allocated will automatically be allocated a similar seat. Customers who have paid for their seat and find that their newly allocated seat is no longer suitable, will be entitled to a refund of their paid seating and will be able to choose an alternative paid for seat or a free seat at check-in.
Sièges auto Les sièges auto seront acceptés sur ces vols pour les enfants entre 6 et 36 mois accompagnés d'un adulte. Ils doivent avoir un dossier et un siège durs avec des ceintures de sécurité, afin de maintenir l'enfant en place en toute sécurité.
Dispositif de retenue pour enfant You may use your own ‘CARES’ child restraint belt on board these flights in conjunction with an aircraft seat. The child must be aged over 1 year and weigh between 10-20 kg (22-44 lbs) and is only suitable for Economy class seat without airbag seatbelts.
Siège enfant/couffin On-board carrycots will be provided and are subject to availability on board the aircraft on the day. They will be given to customers sitting in the carrycot positions on a first-come, first-served basis. Please note child seats will not be available.
Franchise bagages Votre franchise de bagages sera la même que sur la réservation d'origine, en fonction de votre tarif.
Bagages supplémentaires prépayés If there has been a change to your booking your prepaid excess baggage will be cancelled and refunded. You will need to repurchase any excess baggage in advance of travelling.
Armes à feu transportées en soute The carriage of firearms carried in the hold is not available on these flights.
Accès aux salons L'accès aux salons sera le même que sur la réservation d'origine, en fonction de votre admissibilité.
Aide supplémentaire If you have requested assistance for these flights this remains unchanged with the exception of on-board therapeutic oxygen. The provision of on-board therapeutic oxygen is not available on these flights. Customers may bring their own therapeutic oxygen provisions providing they meet certain requirements and have obtained medical clearance in advance. Further details can be found on our medical conditions page.
Repas spéciaux Des menus spéciaux sont disponibles sur ces vols. Toute demande de menu spécial sera conservée, mais le type de menu de certains clients peut varier.
Repas pré-commandés Pre-ordered meals are available on these flights.
Purchased meals Pre-purchased meals are available on these flights.
Wi-Fi à bord Le Wi-Fi ne sera pas disponible sur ces vols.
High Life Shop Duty free/tax free shopping (including our pre-order service) will not be available on these flights.
Avios et Points statut Les Avios et les points statut seront crédités sur votre compte Executive Club conformément à votre réservation d'origine.

 

Thank you for your support and understanding as we try to minimise the levels of disruption for customers which has arisen as a result of the issues with a number of Rolls-Royce Trent 1000 engines.