We want to keep you updated and share useful information with you. If you need to refer back to older stories, you can view our archives dating back to 2015 on the links to the left.
From 01 April 2020, Agents that do not remove passive, inactive or non-productive segments from a PNR at least 24 hours prior to departure will receive an ADM of 10 GBP (or equivalent local currency). Segments created as part of a Group booking or where British Airways is not charged are exempt. Those passive segments that are created for the purpose of NDC bookings only will not receive an ADM until 01 October 2020. This includes any segments with a status of AK/AL/AN/BK/BL/BN/GK/GL/GN/MK/PK/PU/PL/YK/ZK We will continue to discuss with our GDS partners to explore alternative solutions. Agents should speak to their GDS to understand which segments British Airways is charged for.
From 01 April 2020, Agents that do not remove passive, inactive or non-productive segments from a PNR at least 24 hours prior to departure will receive an ADM of 10 GBP (or equivalent local currency). Segments created as part of a Group booking or where British Airways is not charged are exempt.
Those passive segments that are created for the purpose of NDC bookings only will not receive an ADM until 01 October 2020.
This includes any segments with a status of AK/AL/AN/BK/BL/BN/GK/GL/GN/MK/PK/PU/PL/YK/ZK
We will continue to discuss with our GDS partners to explore alternative solutions. Agents should speak to their GDS to understand which segments British Airways is charged for.
Following a thorough review, our current surcharging (Credit Card Fee) policy no longer reflects the high merchant costs of accepting corporate credit card payments. To ensure that we can continue offering competitive pricing to our customers, we will implement the following changes from 17 February 2020. We do not profit from these charges, they simply contribute toward the fees levied by credit card companies.
Revised Corporate Credit Card Fee Levels
New percentage levels will be charged as follows:
The new Credit Card Fees apply to:
Note: The Credit Card Fee is non-refundable
British Airways will file the Credit Card Fee with ATPCO. The GDS will pick up the filed feed and will show this optional charge in the GDS’ merchandising functionality. When an eligible itinerary with a chargeable card is ticketed, the GDS will automatically apply the Credit Card Fee to the transaction. For further details of your specific GDS functionality please contact your GDS Helpdesk. ATPCO will be responsible for updating corporate and consumer card splits.
Travel Agents must disclose that the Credit Card Fee is non-refundable and that it is charged by British Airways.
Travel Agents should not levy additional payment fees to the customer when the British Airways Merchant agreement is used to issue the ticket.
Customers can relax and enjoy the views or settle down to sleep with ergonomically designed seats and newly crafted comforts based on classic British design. Our World Traveller (economy) Cabin sees the launch of freshly designed comfort items including a new look blanket, headrest and cushion with classic herringbone design.
The refreshed cabin is available now on London Heathrow flights and available on London Gatwick flights from 1 March 2020.
Royal Air Maroc will join the oneworld® alliance effective 1 April 2020, becoming oneworld’s first full member in the African continent and bringing even more destinations and benefits for oneworld’s frequent flyers.
The entry of Royal Air Maroc into oneworld from 1 April follows a 15-month implementation programme to integrate Royal Air Maroc into the alliance. The airline’s regional subsidiary Royal Air Maroc Express will also join as a oneworld affiliate member from 1 April.
Royal Air Maroc was first announced as a oneworld member-elect in New York in December 2018, weeks before oneworld celebrated its 20th anniversary and launched a transformation of the alliance. oneworld and Royal Air Maroc will host a joining ceremony in March in Marrakesh to celebrate the airline coming on board.
British Airways has been appointed the official airline partner of Team GB and ParalympicsGB ahead of the Tokyo 2020 Olympic and Paralympic Games this summer.
The airline will fly hundreds of athletes and support team, along with their equipment to and from the Games as part of the partnership. British Airways has been supporting British Olympic and Paralympic athletes for over a decade, since the Beijing 2008 Games.
To mark the announcement, athletes from a range of sports officially launched the partnership at London Heathrow airport. Representing skateboarding, which is being introduced at Tokyo for the first time, was 11-year-old Sky Brown who is set to be GB’s youngest summer Olympian, athlete Dina Asher-Smith, and boxer Cheavon Clarke who hopes to represent Team GB. In addition, Ali Jawad, powerlifter, Maisie Summers-Newton, Para swimmer and Alfie Hewett, wheelchair tennis player, were also in attendance and all hope to represent ParalympicsGB.
With a long-standing history in supporting national sporting events and teams, British Airways will ensure Great Britain’s medal hopefuls arrive in Japan refreshed and ready to perform at their best. The airline will fly hundreds of athletes back to the UK ready for a warm welcome at the end of the Games.
Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “We’re so proud to be the official airline of Team GB and ParalympicsGB for the fourth consecutive Games. The Olympic and Paralympics Games always instil a sense of national pride and it’s an honour to fly the best of British talent in sport and be part of their journey – from start to finish.”
British Olympic Association CEO, Andy Anson, said: “British Airways is one of the most recognisable and prestigious brands in the world, so it is with great pride that we partner with them for the fourth consecutive Games.
“Tokyo 2020 promises to be an incredible event and securing a partnership of this calibre can only assist with our preparations ahead of the Games in July.”
The Olympic Games will take place between 24 July - 9 August 2020 and for the first time will include skateboarding, sport climbing, surfing, karate and baseball/softball. The Paralympic Games will take place from 25 August - 6 September 2020, and for the first time will include Para badminton and Para taekwondo.
Nick Webborn, Chair of the British Paralympic Association, said: “We are delighted to be flying to and from the Tokyo 2020 Paralympic Games with British Airways and believe that, once again, the ParalympicsGB team couldn’t be in better hands.
“Partnering with British Airways will undoubtedly mean that our Para athletes get the best possible start to their journey to Tokyo 2020, and a truly memorable celebratory return home.”
British Airways have signed an agreement with China Southern Airlines, for travel from 2 January 2020. Seats are on sale from now.
The agreement will provide customers travelling between the UK and China with more choice, more flexibility and more benefits. Customers will now enjoy:
This is just the first stage of the agreement and the codeshare network and customer benefits will continue to develop during 2020.
We periodically review our distribution costs to ensure that the amount of the Distribution Technology Charge (DTC) reflects the current additional costs incurred for bookings that are not made using an NDC-based connection or through other low-cost channels.
Following our most recent review, the DTC for bookings ticketed on or after 1 January 2020 will change to €13.00; £11.00; $14.00; JPY 1,500; CHF 14.00.
Where the fare sold uses a currency other than those listed above, the USD amount will be used (other than in Europe, where the Euro amount will be used), and then converted into the selling currency. The charge may also be filed in other local currencies where required by local regulations.
Since implementing the DTC in 2017, many trade partners have connected to our New Distribution Capability (NDC) solutions and are able to offer customers the new and innovative products that are accessible through NDC enabled solutions, such as ancillaries and additional price points on shorthaul and longhaul products.
You can also offer customers these new products through our IAG agency booking portals and other low-cost channels, such as our websites, airline sales offices and call-centres.
If you have any questions about how to offer your customers these new products or in regard to the change above, please contact your account manager or find out more about NDC.
Along with Iberia, we have announced our commitment to roll out further NDC only content:
The APP and Basic fares will be available if to you if you're connected to BA and IB NDC APIs, either directly or through a service provider.
Is it not possible to make the APP fares work in the GDS?
We have worked for 18 months with our GDS partners to identify ways to make APP fares bookable and changeable in the GDS. So far, we have not been able to identify a method that protects airline, agents and travellers’ interests.
How do I connect to NDC?
Please go to https://ndc.ba.com/ to learn more about different connection methods and to register.
When will specific announcements be made about content enhancements and changes?
Specific plans are commercially sensitive. We will aim to give as much notice as we reasonably can.
Do these announcements impact the relationship with the travel trade?
All the content referred to above is available to the trade through NDC. NDC is an industry standard which trade partners of all types are increasingly connecting to. NDC enables us to deliver innovative, high value content, that we believe can lead to a strengthened and more lucrative relationship between us and our trade partners.
Do these announcements impact corporate customers?
The changes are focussed on fares aimed for leisure customers. We recognise that sometimes corporate customers book leisure focussed fares. On Short Haul Economy, if our customers make use of these products, we will address the impact of removing content from the GDS. We continue to work with all our TMC partners to make sure they have access to NDC content.
Is NDC mature enough to support these content developments?
We continue to invest significantly in NDC capability, with new functionality constantly being delivered. This is reflected in November's announcement that we have now achieved IATA Level 4 Certification and will achieve NDC@Scale by the end of 2019. We welcome further feedback from our TMC and agency partners on further capability enhancements.
Following the longhaul additional price points trial on Boston and Dubai, we will be rolling out more routes in October.
The following routes will have additional price points in World Traveller and Club World:
The additional price points are available in selected World Traveller and Club World classes and will be controlled dynamically. The price points are available on point to point fares, primarily aimed at leisure travellers, so may typically have minimum stay rules.
The additional price points are available if you are connected to our NDC APIs, either through a technology provider or through the IAG Booking Portal.
Consistent with our existent terms of appointment in the Travel Agency Addendum section 3.c, it is the Agent's responsibility to ensure that ticketing or bookings are only in respect of customers' genuine travel requirements and that Agent must not offer any ticketing or booking that does not reflect the genuine travel requirements of the customer.
Agent is prohibited from seeking to manipulate ticketing or booking in any way, attempt to circumvent journey controls for any reason including - but not limited to - marriage misuse, obtaining sold out inventory, etc…
From 01 October 2019, if this policy is breached an Agency Debit Memo will be raised per misused coupon and value will differ per cabin.
Under no circumstances are agents permitted to pass these ADM costs to the customer.
Welcoming the latest addition to our family, we’ve proudly taken delivery of the first A350 to join our fleet.
The state-of-the art A350 1000 utilises the latest technology and advanced materials to reduce its environmental impact, boasts Wi-Fi and gate to gate IFE and is the first aircraft to premiere our new Club Suite.
It takes to the skies from August 2019, when it will be operating selected Madrid flights. It officially enters longhaul service in the Autumn with Dubai and Toronto as the launch routes, followed by Tel Aviv and Bangalore later in the winter 19/20 season.
Following the introduction of our new culinary offering in February, World Traveller Plus (Premium Economy) sees further enhancement from 1 July. Customers can look forward to an upgraded amenity kit crafted from recyclable materials and a new suite of comfort items including, stylish and luxurious quilts, cushion and amenities as well as two signature cocktails and a mocktail. The new items will be introduced on London Heathrow flights from 1 July and London Gatwick flights from 1 August.
New features include:
• All new suite of comfort items developed with a classic British herringbone design
• Enhanced comfort – with a stylish new quilt and a larger, more luxurious cushion
• A new amenity kit designed with sustainability in mind, the bag is made using material from recycled plastic bottles and includes a new lip balm added from the Scaramouche & Fandango range, eye shade, pen, socks, toothbrush and toothpaste. Earbuds are also available on request.
We are pleased to announce that from 17 June 2019 you will now be able to upgrade existing bookings for Executive Club members when using their Gold Upgrade Vouchers, as well as new bookings.
The instructions on how to upgrade an existing booking are the same as they are for upgrading a new booking.
We're making changes to paid seating in Club World. From 14 May, we have introduced side and centre seat prices. Currently, we charge the same for the side seats and the centre seats - the side being the 2 by the window, the centre being the 4 in the middle of the aircraft. Our new price points have a higher seat price for side seats than centre seats in the same zone.
Customers who have already purchased seats in Club World can visit Manage my Booking on ba.com and won’t see any new price points. All new seat bookings in Club World will see the new price points.
There will be a total of 6 price points - Front Side, Front Centre, Middle Side, Middle Centre, Rear Side, Rear Centre which replace the existing 3 price points of Front, Middle, Rear
Price changes apply to the main cabin and from 11 June will also be effective for the upper deck.
On 1 June 2019, IATA Resolution 830d will be changing to require all IATA accredited Agents (excluding agents in USA) to provide Airlines with customer contact information for the purposes of airline contact during operational disruption.
This new standard ensures that the customer has access to relevant and useful information during operational disruption.
Resolution 830d can be found in the latest copies of the Passenger Agency Conference Resolutions within the Travel Agent’s Handbook (TAH). These are available at: https://www.iata.org/services/accreditation/travel-tourism/Pages/resolutions.aspx.
From 1 June 2019, British Airways and Iberia will be monitoring compliance with this policy and any Agent found not to be following the correct reservations procedures from 1 October 2019 will be subject to appropriate action by the Airline.
The Distribution Technology Charge (DTC) is increasing on tickets issued from 0001 on 31 May 2019.
Pre order duty free is available now on all shorthaul services to and from London Heathrow and London Gatwick.
Customers can select from a wide range of goods at https://www.highlifeshop.com, which will then be delivered directly to their seat on board either their outbound or inbound flight (the customer can choose).
The extension to this service means that shorthaul customers have access to the wide range of goods that was previously available to longhaul customers, even when the High Life Shop service is not available on board their shorthaul flight.
As an added bonus, customers can also collect Avios when they shop – they will earn 2 Avios for every £1 they spend.
Following the successful launch of additional price points in the Euro Traveller cabin in March 2018, we have launched new fares on all point to point routes in Club Europe, to grow the number of price points in our shorthaul premium cabin.
Club Suite is the final step in our Club World investment, following on from the introduction of luxurious The White Company bedding, new personalised service and a restaurant style dining experience last year.
Our redefined business cabin offers direct aisle access from every seat and a door for enhanced privacy. The modern design creates a sense of space and freedom and adapts to our customers’ needs with a larger 79” fully flat bed and conveniently located storage spaces. Technology is embedded into the Club Suite, with digital seat functions, high speed Wi-Fi, charging points and 17” high resolution screens with entertainment on offer from gate to gate. Attentive service will be tailored to the customer and hand delivered for a more personal touch.
The Club Suite will launch on the A350 when it’s added to our fleet later this year, and will also be retrofitted onto the existing fleet. It will be on four A350s and two 777s by the end of 2019 and will roll out gradually across the London Heathrow long haul fleet in a phased approach.
The Club Suite is on sale for selected flights on board our brand new A350 aircraft. Selected Toronto services are now available from 1 October and selected Dubai services from 8 October.
We are set to deliver significant changes to the on board product and service in our First cabin as part of our £6.5bn investment for customers.
From 31 March, First passengers will enjoy a new fine dining experience and a host of thoughtfully created new comforts on board. Including exclusive male and female Temperley London loungewear, high performance Meridian headphones, plus a specially crafted luxury skincare collection from Elemis.
The rollout of new First products will start 31 March and will be complete by mid-April.
We're moving to a new location in Terminal 8 at New York's JFK airport, investing in the new, improved terminal alongside American Airlines. This forms part of a significant reinvestment by the Port Authority of New York and New Jersey.
Over the next four years, more than £250 million ($344m) will be invested to recreate and customise the terminal, making it ready to offer British Airways’ customers an exciting, world-class experience every time they fly to New York. Changes to the terminal will include additional stands, enhanced state-of the-art baggage systems, new lounges, premium check-in areas and upgraded concessions.
We celebrate our centenary this year and will remain in Terminal 7 until 2022. With thousands of customers flying between London and New York every week, we're committed to improving our customer experience at JFK with an investment of £52 million ($65m) which includes brand new lounges for First and Club World customers and an upgraded customer experience for all customers in the main areas of the building.
We will be investing £6.5 billion for customers over five years, including new aircraft, new cabins, new catering, new lounges, WiFi, and new routes.
Our World Traveller baggage allowance to and from Brazil has been reduced from 2 pieces of baggage to 1 piece of baggage for fares booked from 1 February 2019.
Extra bag charges to and from Brazil will also be brought in line with the rest of our baggage charges as follows:
|Online||At the airport|
|Basic: £40/$55/€45||Basic: £45/$60/€50|
|First paid bag: £60/$90/€70||First paid bag: £65/$100/€75|
|Additional bags: £120/$180/€140||Additional bags: £140/$200/€150|
A number of oneworld Circle Trip fares & all oneworld Visit Pass (Air Pass) fare products are being withdrawn from 31 January 2019.
The following Circle Trip fare products are being withdrawn from sale:
In addition, all Visit Pass (Air Pass) products will be withdrawn from sale:
We're introducing a new request form for round-the-world fares assistance. This change will bring global alignment in the way we provide assistance for these products.
The new webform will be live from 1 February 2019 and should only be used for round-the-world fare and Circle Trip fare requests or change requests.
The itinerary should contain at least one active British Airways sector for us to calculate a fare. You will receive a response within 48 hours of the request being made. If the request is made on a Friday, then a response will be received on the following Monday. We will respond to you in SSR format in English.