Key news

key news

We want to keep you updated and share useful information with you.

collapsedshowRemoval of the Most Generous Allowance (MGA) Policy-effective 18 October

October 2017

Effective from 18 October 2017 British Airways is removing the Most Generous Baggage Allowance.

Previously, when a customer was travelling on a round-trip or stopover journey in mixed cabins, the most generous allowance (MGA) applies for baggage i.e., a customer travelling outbound World Traveller but returning in Club World would receive the Club World baggage allowance on both sectors.

For new bookings effective from 18 October 2017, the customer will receive the baggage allowance applied to the cabin they are flying in on a round-trip or stopover journey.

Find out more.

collapsedshowChange to Firearm Handling Fee

October 2017

Each bag or case containing firearms or ammunition is subject to a £50 charge each way, payable at check-in, plus applicable local service fees to cover the cost of our specialist firearms and ammunition handling partner. 

For travel from 1 November 2017, the charge will increase to £125, each way.

Find out more.

collapsedshowPre-order meals on longhaul flights from LGW & LHR

September 2017

Customers travelling on selected longhaul flights from London Heathrow and London Gatwick can choose their main meal from the on-board menu in advance. They can make their selection from 30 days up to 24 hours before departure, at no extra charge.

This service is available in our premium economy class World Traveller Plus, our Club World business class and in First class on selected routes. Customers should log in to Manage My Booking on ba.com to make their choice.

Find out more

The pre-order meal service is currently available on flights from London Heathrow to: Abu Dhabi, Accra, Amman, Atlanta, Austin, Bahrain, Baltimore, Bangalore, Bangkok, Beijing, Beirut, Boston, Buenos Aires, Cairo, Calgary, Cape Town, Chicago, Dallas, Delhi, Denver, Doha, Dubai, Hong Kong, Houston, Hyderabad, Jeddah, Johannesburg, Kuala Lumpur, Kuwait, Lagos, Las Vegas, Los Angeles, Madras, Mexico, Miami, Montreal, Mumbai, Muscat, Nairobi, Nassau, New Orleans, New York (JFK and Newark), Philadelphia, Phoenix, Rio De Janeiro, Riyadh, San Diego, San Francisco, San Jose (California), Santiago, Sao Paulo, Seattle, Seoul, Shanghai, Singapore, Tehran, Tel Aviv, Tokyo (Haneda and Narita), Toronto, Vancouver and Washington DC.

From London Gatwick to: Antigua, Barbados, Bermuda, Cancun, Fort Lauderdale, Kingston, Lima, Male, Mauritius, New York (JFK), Oakland, Orlando, Punta Cana, Saint Lucia, San Jose (Costa Rica) and Tampa.

 

collapsedshowBA expands service between Philadelphia and Heathrow

August 2017

British Airways has announced an increase in its schedule from  Philadelphia International Airport to London Heathrow in spring 2018, growing the service from seven flights to 10 flights each week.

From April 2018, BA will operate an additional flight on Monday, Friday and Sunday, departing at 5pm and arriving in Philadelphia at 7.55pm local time, with the return journey to London departing Philadelphia at 10pm and arriving in London at 10:15am the next morning. The flight will operate on British Airways' newest aircraft, the Boeing 787-8 Dreamliner, offering passengers the choice of World Traveller, World Traveller Plus and Club World cabins. 

collapsedshowNon-refundable USA taxes

July 2017

When processing refunds, please be aware that the following USA taxes should be considered as non-refundable when they relate to non-refundable fare components, even if unused.

 Code US (International Transportation Tax)

Code US (Domestic Transportation Tax)

Code XF (Passenger Facilities Charge)

Code ZP (Flight Segment Tax)

collapsedshowDistribution Technology Charge from 1 November 2017

May 2017

 

With effect from 1 November 2017, IAG operating companies British Airways Plc (BA) and Iberia (IB) will apply a Distribution Technology Charge on BA and IB marketed fares (including BA and IB fares valid on codeshare partners) which are not booked through an NDC based connection, or other low cost channels, such as ba.com and iberia.com and the airlines call centres.

Find out more

 

collapsedshowExecutive Club Changes

May 2017

From 14 June, we're re-introducing free seat reservation for Bronze, Silver and Gold Members on a Basic (previously known as Hand Baggage Only) fare. We will be proactively refunding any seating fees to customers with an upcoming booking on or after 14 June back to their original form of payment. The customer’s seat request will remain in the booking after we have refunded their seating fee. The refunds will be processed in travel date priority order from 14 June and could take up to 28 days to process.

Another change we'll soon be introducing is our Bronze, Silver and Gold Members on maternity, paternity or adoption leave can benefit from a ‘status freeze’ for a year. In addition, they can receive 1,000 bonus Avios if they open a new EC account for the baby as part of their Household Account.

Find out more on ba.com

collapsedshowBritish Airways Branded Fares functionality in ATPCO

May 2017

We will soon be using the Branded Fares functionality in ATPCO, which will initially begin with fare brands for longhaul markets, for traffic originating from the UK.

Our aim is to make it simpler and easier for you to understand the range of fare products we have available. By offering Branded Fares, you will be able to differentiate between the full range of products and the value they represent. This will help you and in turn your customers, to continue to make fully informed decisions when booking travel.

ATPCO Branded Fares provides airlines with the ability to better display and sell their fare products, by grouping fares into recognisable “brands” which have common attributes. The services included with each brand, such as flexibility, baggage, seat selection, and other in-flight and airport services, allow airlines to offer the right fare to the right customer, and increase the potential for up-sell opportunities. ATPCO Branded Fares are an industry standard distribution method, supported by all of the major GDS.

British Airways Branded Fares functionality in ATPCO will be available from the dates below:

Travelport - 4 May 2017
Amadeus - 4 May 2017
Sabre - 1 June 2017

To find out more about Branded Fares, please contact your GDS provider.

Find out more.

collapsedshowA New JFK is Taking Flight

April 2017

British Airways is investing $67million to bring you an improved experience when you travel through New York JFK Terminal 7.  You can look forward to a more contemporary check-in area, a more efficient security layout, a wider choice of shops, new dining options and improved departure gates.  In addition, we will introduce a new Premium Zone check in area for First and Club World customers and beautiful refurbished lounges.  The Terminal 7 redesign should be complete at the end of 2018.

 

Find out more.

collapsedshowNew Boston Lounge

April 2017

Introducing the New Boston Lounge

The new Boston lounge reflects the style and elegance of our flagship lounges at London Heathrow terminal 5, with areas to relax and unwind, or refresh and work. 

-Pre-flight dining – We’re now serving a full three-course menu in the Club pre-flight dining area, so you can free up your time on board and eat before you fly.

-Direct boarding- Boston is the only lounge in the network offering direct boarding from the lounge on to the A380 via new boarding gates.

We look forward to welcoming you in our new lounge soon.

 Find out more about our new Boston lounge.

collapsedshowLondon Gatwick Improvements

April 2017

There’s lots to see in our new home in the South Terminal at London Gatwick, including our luxurious lounges, a stylish new premium check-in and new self-service bag drop machines.

It comes as new routes and a better customer experience drive strong growth in demand for BA at Gatwick.

Sean Doyle, Director of Networks, Alliances and Gatwick, said: "We've really focused on growing our Gatwick operation in the last five years, investing in new routes, driving punctuality and, thanks to our move to the South Terminal, delivered an improved airport experience.

"We've seen huge demand for flights to North America driven by new destinations such as Oakland in San Francisco Bay and Fort Lauderdale and we've started 19 new short-haul services in the last five years to destinations such as Lanzarote, Malta, Rhodes and Limoges. We flex our schedule to make the most of seasonal destinations for our travellers, serving warmer climates in the summer and ski destinations in winter, in addition to the year-round performers like New York, Costa Rica, Orlando and Barcelona."

"And critically for our travellers, last year we had the most punctual short-haul operation of the three biggest airlines flying from Gatwick to Europe. In fact, according to CAA figures, across all London airports, we outperformed EasyJet’s punctuality by 15 percentage points and Ryanair's by six percentage points in 2016, and we're continuing to invest in our operational resilience to grow that difference even more."

"Our new home in the South Terminal is proving very popular with our customers – it's easy to find, and just a short walk from the train, plus the new premium check in area, which has been designed with the same look and feel as Heathrow Terminal 5 and New York JFK , creates an elegant start to any trip. We expect customers to start checking-in a little earlier than usual to take advantage of our new lounge, which has 40 per cent more floor-space than its predecessor, sweeping views of the runway, amazing complimentary food and drink, a kidzone area and tonnes of practical features such as power sockets with UK, EU sockets and USB ports, upgraded lounge Wi-Fi and shower suites.

Find out more.

 

collapsedshowCashless payment at LHR, LGW and North America airports

March 2017

From 1 April 2017, we will be unable to accept cash payments at many of the airports we operate from, such as London Heathrow, London Gatwick and in North America. This includes all types of payments, such as for extra bags, additional/exit row seats, changes to tickets, service charges, etc.

Customers who cannot pay with a credit or debit card should check with a member of our airport staff for available options for converting cash to a payment card as this varies by airport:

London Heathrow: customers can buy a Multi-Currency Cash Passport from Travelex
North America: customers can either buy a Multi-Currency Cash Passport from Travelex, or use Cash-to-Credit card kiosks to convert cash into a prepaid debit card for a $5 charge per transaction. Any charges associated with the use of a cash conversion machine are collected by the company who owns and operates the machine. 

Customers using prepaid debit cards should not throw them away until travel is complete, even if the card is empty. If we need to refund any costs, we will be returning these to their original form of payment

collapsedshowNon-acceptance of MCOs-REMINDER

Updated March 29, 2017

British Airways has achieved 100% Electronic Ticketing (ET) and 100% Electronic Miscellaneous Documents, therefore, it no longer accepts Non ET-ATB or the Auto MCO, both of which are paper documents in the ARC system.

From January 1, 2016, MCOs cannot be issued on British Airways 125 ticket stock.  The notification of this policy was posted on batraveltrade.com on December 22, 2015, followed by reminders on February 17, 2016, March 31, 2016, April 30, 2016 and June 22, 2016.

As previously communicated, British Airways will endeavor to cancel any booking containing a ticket with an MCO as a form of payment. Any tickets contained in the booking cancelled by British Airways under this process will be refunded to the original (non-MCO) Form of Payment (directly to the credit card or via ACM if form of payment was cash). 

Any MCOs issued on or after April 15, 2017 will result in an ADM of $1000 per MCO regardless of the value of the MCO document.

British Airways reserves the right to remove our appointment from an agency for violation of our policies.  Regrettably, British Airways may have no other choice but to review those accounts (who continue to issue documents that we don’t accept) for termination

 

Please review the Reasons for MCOs and the replacement processes to be followed:

Reasons for MCOs being issued

Process to be followed

Collection of penalty fees (changes or cancellation)

The penalty fees should be collected through the Penalty Box in the GDS or IAR.  Please contact ARC or GDS help desk for assistance.

Collection of Service fees

British Airways does not allow collection of travel agents' service fee on BA ticket stock.  Follow standard ARC process for collection of travel agent service fees.*

Residual balance on refundable ticket

The issuance of an MCO is not required. The ARC process allows a refund and penalty fee collection in one transaction.  Standard ARC process.*

Residual balance on non-refundable ticket

Residual balance from a non-refundable ticket cannot be used for future transportation.  Standard ARC process for Exchanges with Residual Value (non-refundable value) applies.*

Split form of payment using Amadeus or Sabre

Issue an EMD-S: Code ADVP.  Further information can be found on batraveltrade.com.

Split form of payment using Travelport

AA continue to accept MCOs.  Book AA*BA or AA prime flights and issue on AA ticket stock to avoid MCO on 125 (BA) ticket stock.  Further information can be found here on batraveltrade.com.

 

 

collapsedshowSelf Service Bag Drop at LHR

March 2017

We have recently installed new Self-Service Bag Drop units at London Heathrow Terminal 5. 12 new machines are now available for use by customers on select services at Zones C and D in the Departures area. 

Customers travelling with us from London Gatwick are already able to use 12 Self Service Bag Drop units which went live recently as part of our move from the North Terminal to South Terminal. 

The Self Service Bag Drop units form part of a wider company initiative to develop and improve airport technology.

collapsedshowTicketing Time Limit Changes from 9 March 2017

March 2017

Following some recent changes to some of our Ticketing Time Limits (TTL) associated with public and private fares (corporate, agency and seat only channels) the following guidance has been issued:

Ticketing Time Limit changes apply all long-haul routes originating from Europe, Israel, Mexico, North America, Russia, and Turkey & United Kingdom.

A number of ticketing time limits have now been standardised. Previously, several Ticketing Time Limits would allow you to ticket up to 1 day before departure. In a number of cases this will now have changed to 3 days before departure.

For all reservations made less than 3 days before departure, tickets must be issued 1 day after the reservation is made.

 

Existing reservations currently not ticketed could be impacted by this change.

Reservations made within 30 days of departure may now fail to ticket if ticketing is attempted less than 3 days before departure.  Please ensure that you check all unticketed reservations to avoid missing the ticketing time limit and the associated problems that this could incur.

Guidance if you have un-ticketed reservations on long-haul routes as listed above
If the same inventory is available, you will be able to re-book and price using the new Ticketing Time Limit
If the same inventory is NOT available:
For reservations made on or before 21 March 2017, you will be able to manually price the ticket using the historic TTL.  In this circumstance tickets must be issued on or before 31st March 2017 and an ADM will not be issued.
For reservations made after 21 March 2017, you will have the new TTLs applied without exception or waiver

Example: you may start to see the following appear in the fare rules of some fares/reservations.

RESERVATIONS ARE REQUIRED FOR ALL SECTORS.       
TICKETING MUST BE COMPLETED WITHIN 28 DAYS AFTER         
RESERVATIONS ARE MADE OR AT LEAST 3 DAYS BEFORE DEPARTURE WHICHEVER IS EARLIER.

OR –

RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
TICKETING MUST BE COMPLETED WITHIN 1 DAY AFTER                  
RESERVATIONS ARE MADE.

Therefore previously if a fare had no Ticketing Time Limit, you would have been able to make a reservation 25 days before departure and ticket this reservation the day before departure.
Under the Ticketing Time Limit described above, this same reservation would need to be ticketed 3 or more days before departure.

Find out more.

collapsedshowClub Europe Available within the UK

February 2017

For travel from 1 April 2017, Club Europe will be introduced on all BA mainline and BA CityFlyer UK&I domestic services. We are also replacing UK Domestic with Euro Traveller as the economy cabin. This change aligns our cabins across the shorthaul network and enables customers connecting to or from a longhaul destination to enjoy a consistent premium experience throughout their journey.

Domestic customers will be able to benefit from lounge access, more personal space to work or relax, complimentary food and drink, dedicated check-in desks, priority boarding and a generous baggage allowance of two cabin bags and two checked bags.

The Club Europe cabin features a 2:2 configuration with the middle seat kept free. The seats are bridged with a ‘central console’ table, providing Club customers with a broad, functional space for drinks, snacks and personal devices, freeing up the main table for work or a meal.

System updates have taken place from 27 February to enable selling of Club Europe and Euro Traveller on all UK&I domestic services, including flights operated from London City, for travel from 1 April 2017.

From 28 February, domestic routes will start to show 2-cabin configuration, Club Europe and Euro Traveller. Once this conversion has taken place you will be able to see both cabins available to book in the schedule display. 

The following changes will now take place for customers already ticketed on UK&I domestic services for travel from 1 April 2017:

Original booking class

New booking class

Cabin change

Changes to itinerary

Changes to seating

Changes to baggage

J,C, D, R, I , U

No change

Economy to Club Europe

No change

Reserved seating will remain as booked or an equivalent seat booked in Club Europe

Now eligible to 2 pieces. Ticket will still show 1 piece but BAGA keyowrd will be updating to show 2PC.

Y

J

Economy to Club Europe

Y sector will show UN status
J sector added as TK status

Reserved seating will remain as booked or an equivalent seat booked in Club Europe

Now eligible to 2 pieces. Ticket will still show 1 piece but BAGA keyowrd will be updating to show 2PC.

B, H, K, M, L, V, N, Q, O, S, G, X

No change

No change remains in Economy (Euro Traveller)

Original sector will show UN status. New TK sector added with the same booking class

Reserved seating will remain as booked or an equivalent seat booked in Euro Traveller

Remains as 1 piece

The PNR will be queued to your servicing queue and will have an OTHS for information in the PNR. You will need to 'tidy-up’ the booking by deleting any UN sectors update the new TK sector to HK status. We will automatically revalidate the BA-125 ticket for the affected sector(s). Other carrier’s tickets will need to be revalidated or reissued for the ticket to match the itinerary.

Any reserved seating will need to be checked for refunds if required for seats already paid for. Please advise the customer of any changes to their baggage allowance and if any paid excess baggage allowance now needs to be refunded and check if Club Europe customers have any advance meal requests.

Reserved seating
Club Europe cabin is located at the front of the aircraft. Customers with seats already booked in the front rows who now have a cabin change into Euro Traveller will be allocated a seat further back in the aircraft. If the new seat is not suitable then any Paid Seating may be refunded and any free seating may be changed dependent on availability in the Euro Traveller cabin.

Paid for excess baggage
Club Europe customers may check-in two bags (max 32kgs each) Customers already ticketed in J, C, D, R, I or U classes will now be eligible to 2 pieces, although their ticket will still display 1 piece. The BAGA keyword should have been updated to show 2PC. Domestic customers now travelling in Club Europe who have already paid for an extra bag may have the one extra bag refunded.

Redemptions
For new bookings for travel from 1 April, U class is now for Club Europe on all domestics with the applicable Avios to pay. Customers already booked in U class will be sat in Club Europe, no extra Avios charged. X class customers are booked in Euro Traveller.

Business UK fares
These fares will no longer exist after 31 March 2017. All J class customers booked for travel from 1st April will now be seated in the Club Europe cabin (see table above) All Y class customers already booked for travel will be converted to J class and also seated in Club Europe. The Same ticketing terms and conditions apply, which match those for Club Europe Plus Flex fares

Voluntary changes - for customers booked to travel up to 31 March who want to change their departure date for travel from 1 April
Commercial fare rules apply with any difference in fare and taxes paid by the customer. For J, C, D, R or I class, these will need to be re-booked into a comparable Economy booking class and the itinerary re-priced. If you rebook into the same class as original then these will be re-priced into a Club fare. Bookings originally made in U Redemption class will need to be re-quoted into X, otherwise if they continue to be booked in U the higher Avios amount for Club will need to be charged plus higher APD.

Read our 'Club Europe available in the UK' factsheet

 

 

collapsedshowRemoval of Therapeutic Oxygen on Shorthaul Flights

February 2017

British Airways will no longer be providing therapeutic oxygen on shorthaul flights departing on or after 1 February 2018. This also includes shorthaul segments connecting to and from longhaul flights.

Customers requiring therapeutic oxygen on shorthaul flights will be required to make their own provisions for all short-haul segments of their itinerary.

Accepted oxygen provisions are outlined on ba.com. Customers must obtain medical clearance for approval of their own therapeutic oxygen provisions. Medical forms should be submitted to the medical clearance team at least 7 days prior to departure.

British Airways will continue to provide therapeutic oxygen on board longhaul flights, free of charge. To request this service customers should follow the existing process. If customers are connecting to/from a shorthaul flight, they will need to make their own oxygen provision for all shorthaul segments of their itinerary.

This change is effective on all shorthaul flights departing on or after 1 February 2018.  Customers departing prior to this date may continue to request therapeutic oxygen, providing their return date is before 1 February 2018. Customers returning on shorthaul flights on or after this date will need to make their own oxygen provision for their return journey.

For more information on medical clearance or the provision of therapeutic oxygen, you should contact our Passenger Medical Clearance Unit on 020 8738 5444  or email pmcu.pmcu@ba.com

 

collapsedshowTriple Avios

January 2017

Triple Avios Offer

For a limited period only, customers will receive triple the Avios they’d normally collect on every British Airways flight they take, including flights with a British Airways flight number between North America and Europe with our airline partners American Airlines, Finnair and Iberia. This offer is also available on British Airways flights (operated by Comair) within southern Africa.

  • Travellers simply need to register, book and travel before March 31, 2017.   Register your clients for the offer at ba.com/tripleavios.
  • Triple Avios can be earned on the first eight sectors before March 31, 2017. Triple Avios will be awarded before any cabin or tier bonuses on all tickets except reward flights.  For full terms and conditions, visit ba.com/tripleavios.

 

Find out more

collapsedshowLiberty London Partnership for First

January 2017

Liberty London has created an exclusive new range of washbags for customers flying in First with British Airways. 

The new amenity kit, containing selected products by Aromatherapy Associates, will be introduced on flights between London Heathrow and Los Angeles on 7 January 2017, and will then roll out across the rest of the First network by the end of Spring 2017.

More Liberty print designs will be added to the collection throughout the year, giving customers the opportunity to enjoy even more of Liberty London's iconic British style.

Find out more about First on ba.com

collapsedshowBritish Airways Tops National Geographic Traveller Awards

December 2016

British Airways tops National Geographic Traveller Awards

Readers of National Geographic Traveller have voted British Airways best Short-haul Airline and Long-haul Airline in the publication’s 2016 awards.

Bringing the best destinations, airlines, tour operators and more, the National Geographic Traveller Awards are voted for by thousands of its readers, over several months.    

The winners were announced at a glamorous ceremony hosted by Celebrity Chef Kiran Jethwa at Le Meridien Picadilly, London on November 29.

The awards winners:

SHORT-HAUL AIRLINE
British Airways

SHORT-HAUL CITY
Barcelona

SHORT-HAUL COUNTRY
Italy

LONG-HAUL AIRLINE
British Airways

LONG-HAUL CITY
New York

LONG-HAUL COUNTRY
USA

OVERSEAS HOTEL GROUP
Hilton Hotels & Resorts

UK HOTEL GROUP
Premier Inn

OVERSEAS ATTRACTION
Grand Canyon, Arizona, USA

UK ATTRACTION
Eden Project

NEW CULTURAL EXPERIENCE
Lincoln Castle (renovation), UK

TOUR OPERATOR
Kuoni

FAMILY TRAVEL COMPANY
Thomas Cook

RAIL JOURNEY
Rocky Mountaineer, Canada

CRUISE LINE
P&O Cruises

TRAVEL BLOG
Budget Traveller

TRAVEL BOOK
The Road to Little Dribbling, by Bill Bryson

TV PROGRAMME
Great Barrier Reef with David Attenborough (BBC)

OUTSTANDING CONTRIBUTION TO TRAVEL
Michael Palin

NEW GREEN INITIATIVE
Wilderness Safaris – Rhino Conservation Project

 

collapsedshowFares changing to seasonality by trip date

December 2016

We at American Airlines, British Airways, Finnair and Iberia are changing the way we apply seasonality to our transatlantic fares.   Previously, the date of the outbound transatlantic flight determined the seasonality of the fare for the entire itinerary.

From today, the fare for an itinerary will be determined by the seasonality of each inbound and outbound transatlantic sector.  The fare for each sector will have the appropriate seasonality and the final fare will be determined by combining these fares.

-This change is effective for all bookings made after 5:30pm GMT, Tuesday, December 6, 2016

-This change is applicable for all1 published fares for travel between Europe*and North America^ and Canada  

- The fare for any bookings made prior to the change that have not yet been ticketed, will be honored subject to Ticketing Time Limit rules.

 1excluding LGW to MCO and TPA using British Airways direct services

*including U.K., Spain and Portugal

^including Mexico (effective for all bookings made after 10am GMT,16 December, 2016)

 

collapsedshowCanadian Electronic Travel Authorisation (eTA) from 10 November

November 2016

From 10 November 2016, Canada will enforce all visa-exempt customers to obtain an eTA (Electronic Travel Authorisation) before departure.

As a consequence, all visa-exempt British Airways’ customers travelling on any Canadian bound flight must have their eTA information inserted into the booking before check-in.

Most European Union passport holders are visa-exempt including British and Irish nationals, as well as tourists from Japan, Korea, Hong Kong, Australia and New Zealand, so these passport holders must obtain an eTA before departure to Canada.

Customers holding a valid Canadian visa, Canadian and US citizens, and Canadian residents are exempt from the eTA regulation.

Canadian eTA details can be added to the booking using ba.com Manage My Booking or at Online check-in from 24hrs before departure.

 If visa-exempt customers do not hold a Canadian eTA at the departure airport, they will not be accepted for their BA flight

 Full information can be found on the Canadian Government website http://www.cic.gc.ca/english/visit/visas.asp

Canadian resident permit

From 10 November 2016, the Canadian authorities will be checking whether customers have an ETA to travel to Canada where required. Customers with a Canadian resident permit card do not require an ETA.

Currently ba.com has no provision for the customer to enter their Canadian resident permit details.

These customers will be presented with an ‘ETA required’ response when they try to check in online. Please advise customers with a Canadian resident permit to check in at the airport where they will be assisted by our colleagues.

For further information

collapsedshowUpdate - credit card payment for ancillary products

November 2016

We recently issued some communications around credit card payment for ancillary products (eg paid seating, additional bags paid in advance or pre-paid meals)

Following feedback, we would like to explain some of the background, but also clarify the policy.

British Airways allows agents to use its merchant agreement for customer cards, but does not allow agency card use.

Customers can authorise you to request paid seating, additional bags in advance or pre-paid meals on their behalf. You will be subject to the normal Data Protection validation when you call Trade Support at 800-Agent BA (24/7).

You should not call the direct customer telephone line to book ancillary products.

Until further notice the following types of payment are currently acceptable from our Trade partners through the local BA Trade support numbers:-

 

  • Using the card of a customer travelling in the booking (personal or corporate)
  • Using the card of a customer not travelling in the booking through 3rd party transaction
  • Using the registered corporate card of the travel agency

You are responsible for obtaining authority from the registered card holder to use their personal or corporate payment card to request paid seating, additional bags in advance or pre-paid meals on their behalf.

Please ensure you have full name of the cardholder, the correct billing address and the CVV number before you call Trade Support.

 

collapsedshowNew route from Oakland, CA (OAK) to London Gatwick

November 2016

British Airways will fly from Oakland (OAK), California from 28th March 2017.

The city across the bay from San Francisco will be served year round by a 3-cabin B777 to London Gatwick. During the summer season the frequency will be four times per week, reducing to 3 times per week for the winter.

  • BA will operate OAK-LGW from 28MAR17
  • 4 x weekly on Mon, Tue, Thu, Sat (summer season)
  • Route operated by B777-200 with a 3-cabin configuration

 

 

Summer 2017 schedule

Route

Flight

Timings (local)

Frequency days of week

Operating from

Aircraft type

LGW (S) – OAK (T1)

OAK - LGW

BA2279

BA2278

10:20 – 13:15

15:05 – 09:25+1

Mon, Thu, Sat

28 March 2017

B777-200

LGW-OAK

OAK-LGW

BA2279

BA2278

11:25 – 14:20

16:10 – 10:30+1

Tue

*Please note: final timings are subject to scheduling & slot constraints

 

Winter 2017-18 schedule

Route

Flight

Timings (local)

Frequency days of week

Operating from

Aircraft type

LGW - OAK

OAK - LGW

BA2279

BA2278

To be confirmed

Mon, Wed, Sat

30 October 2017

B777-200

*Please note: final days/timings are subject to scheduling & slot constraints

 

collapsedshowNew route from Fort Lauderdale (FLL) to London Gatwick

October 2016

British Airways will fly to Fort Lauderdale (FLL) from 6th July 2017.

The tourist city on the south-east coast of Florida will be served from London Gatwick initially three times per week, rising to four times per week during the peak summer season.

Key Points

· BA will operate LGW-FLL from 06JUL17

· 3 x weekly on Tue, Thu, Sat (plus Sun 16Jul-03Sep)

· Route operated by B777 with a 3-cabin configuration

 New schedule

Route

Flight

Timings (local)

Frequency days of week

Aircraft type

LGW - FLL FLL - LGW

BA2169 BA2168

09:25 – 13:45 17:00 – 06:30+1

Tue, Thu, Sat (Sun 16Jul-03Sep)

B777

 

 

 

 

 

*Please note: final timings are subject to scheduling & slot constraints

collapsedshowIberia joins our Siberian Joint Business

October 2016

The SJB now has a 4th member with Iberia officially joining British Airways, Japan Airlines and Finnair in the joint business between Europe and Japan.

Iberia’s new Madrid (MAD) - Tokyo Narita (NRT) route, which currently operates three times a week, can now be sold equally with BA, JL and AY’s flights to and from Japan. Any of these services can be sold on a ‘metal neutral’ basis as revenue on the SJB is shared between the four carriers.

Iberia CEO Luis Gallego said: “Today is a great day for the Iberia family. We are returning to Japan as a renewed airline, with our newest aircraft and product for our customers, and we do so accompanied by such wonderful partners as JAL, British Airways and Finnair.”

JAL President Yoshiharu Ueki added: “We welcome our oneworld partner Iberia to our home hub in Tokyo. Japan Airlines is striving to enhance its presence in Europe, and we believe that the start of the four carrier joint business between Europe and Japan will provide more seamless access, consistent services and more travel choices for our customers.”

 

collapsedshowNew route from New Orleans (MSY) to London Heathrow

October 2016

The ‘Big Easy’ will soon be easier to reach than ever before with British Airways’ new route from New Orleans to London Heathrow.

From March 27, 2017 British Airways will launch a four times a week service to Heathrow and will be the only airline flying direct between Europe and the Louisiana city.

The route will be operated by a three-class Boeing 787-8, with round-trip fares in World Traveller starting from $974, $1248 in World Traveller Plus and $2690 in Club World.

The flights will operate on Mondays, Wednesdays, Fridays and Saturdays with the BA225 departing from London Heathrow (LHR) at 3:40pm and arriving in to Louis Armstrong New Orleans International Airport (MSY) at 7:40pm, while the BA224 will leave New Orleans at 9:10pm, arriving into London at 12:00 noon the next day.

Find out more.

collapsedshowChange of check-in time for LHR (long haul flights only)

October 2016

From 30 October, check-in for long haul flights departing from London Heathrow will close 60 minutes before flight departure time. Check-in for short haul flights will remain unchanged at 45 minutes before flight departure time.

collapsedshowNew AirPortr + bag check-in service from London

October 2016

We have launched a new baggage service for customers in partnership with AirPortr that allows them to have their bags picked up from a London location and checked in for their flight straight away. The new AirPortr + Bag Check-in service is exclusive to British Airways customers and available for flights departing from London Heathrow, Gatwick or London City. Prices are £20 (local airport area), £30 ('Central' London area) and £40 (outer London area and between airports). Each additional bag is £10. Customers can find out more and book now (for travel from 26 October) at http://www.airportr.com/ba.

collapsedshowChanges to shorthaul onboard catering

September 2016

Short-haul in-flight catering changes

From 11 January, we’re upgrading our food offering on all short haul flights to and from London Heathrow and London Gatwick by partnering with Marks & Spencer, another great British brand. Your customers will be able to buy food from their delicious and seasonally inspired menu, ‘M&S on board’, along with a choice of drinks available to purchase from an extensive bar menu, which will replace the complimentary service currently provided in our Euro Traveller cabins, including UK domestic flights.

With a variety of M&S food, including vegetarian and healthy fresh options, this means that your customers will now be able to enjoy the flavours they love from this British high street favourite while in the air.

Executive Club Members will now have the option to spend their Avios on board. With all food on the menu priced at under £5, and branded wines, spirits and soft drinks also available to buy, payment using Avios or via a debit or credit card, will be quick and easy.

Please note that cash payments will not be accepted, so if your customers are travelling in a group, please ensure that are aware of this change.

From summer 2017, 'M&S on board' will also be available to purchase on flights to and from London City and London Stansted. Any bookings your customers have in Club Europe or on long haul flights will be unaffected and the existing full complimentary food offering will continue to be served.

 Find out more.

 

collapsedshowQatar Airways - new joint business partner

September 2016

International Airlines Group (IAG) announced a joint business agreement between British Airways and Qatar Airways which will start on 30 October 2016.

The joint business will benefit customers by providing better links between the UK, continental Europe, Asia, Middle East and Africa, with a greater choice of flights and enhanced frequent flyer benefits. The revenue-sharing agreement will allow the airlines to cooperate on scheduling and pricing, providing customers with more flexible options and an attractive range of fares.

Customers will be able to travel more easily on the airlines' combined route network which will serve more than 70 destinations. The joint business will see the two airlines code-sharing on all non-stop flights operated between the UK and Doha and connecting services to destinations in the UK, continental Europe, Middle East, Asia and Africa. This will include British Airways' daily direct flights from London Heathrow to Doha.

This agreement will also strengthen the oneworld alliance and enable it to compete more effectively on these routes.

Find out more (including codeshare routes)

collapsedshowThe First Wing

September 2016

Exclusive to Heathrow Terminal 5, we'll be soon introducing a new premium zone to welcome customers to their First experience.   Set to open in April 2017, The First Wing will provide a dedicated area that helps customers speed up the process through the airport and maximise moments of comfort, relaxation and indulgence.

Located where our First check-in area is today,   The First Wing will feature an enhanced, private check-in area and two exclusive security lanes for customers travelling in First, Executive Club Gold and oneworld Emerald members. Customers will in addition be able to use a new direct walkway that will lead them seamlessly into the Galleries First Lounge and then the Concorde Room.   We're doing our very best to minimise disruption while building work is taking place and look forward to welcoming customers to The First Wing.

Find out more

collapsedshowTriple Avios points

 

September 2016

 

Triple Avios promotion from September 6 through December 11, 2016.   Triple points awarded for up to 8 flight sectors.

For a limited time only, customers will receive TRIPLE the amount of Avios they would normally earn on all British Airways flights everywhere and also when they fly with our partners American Airlines and Iberia on flights between North America and Europe.

Your customers, simply need to register and travel on up to four round-trip flights or eight one-way flights before December 11, 2016 and we’ll reward all customers with triple Avios.

The bonus Avios will be awarded before any cabin or tier bonuses on all tickets except reward flights.

Find out more.

 

collapsedshowChanges to shorthaul Plus product

August 2016

With effect from 19 August 2016, we have introduced a change fee on our shorthaul Plus product.

For Plus tickets purchased prior to 19 August 2016, the change fee will not apply.

This change will apply to all shorthaul Plus products to and from London Heathrow, London Gatwick and London City airports for both international and domestic travel.

All other conditions remain unchanged, including free flight change on the day. The new change fee will be the same amount as we currently charge for our Basic product.

Find out more about shorthaul fares

collapsedshowReduction in cancellation fees for refunds

 

June 2016

We have reduced some cancellation fees following feedback from partners after the introduction of our automated refund policy in May 2016 (further to section 'Changes to refund calculations' below)

Cancellation fees have been reduced by half (50%) on the following fares and markets:

  • All premium fares
  • Non-premium fares ex-MECA, Africa, South Asia, South East Asia and South West Pacific

The new policy is active on the majority of:

  • Public short haul fares
  • Public long haul fares*
  • Private CAT25 fares which hang off any public fare above and where penalties point to the base rule

*excluding fares originating from Japan

We expect all remaining markets for public fares and private fares to be activated by September 2016.

 

collapsedshowImprovements to Immigration at JFK Terminal 7

June 2016

Further improvements to the immigration process at JFK’s Terminal 7 are just around the corner, thanks to the upcoming arrival of new technology that will cut queueing times. The kiosks can be used by any customer travelling on a U.S. or Canadian passport, the ESTA visa waiver programme, or a B1/B2 tourist visa (those travelling with an ESTA or on a B1/B2 tourist visa need to have entered the U.S. at least once since 2008).  

The new technology, Automated Passport Control (APC), has been developed by U.S. Customs and Border Patrol (CBP) and is available at a number of airports across the country, where it has proven to expedite travel through immigration, and greatly enhance the customer experience, even for non-APC users.

Eligible customers no longer need to fill out a paper customs form, they simply proceed directly to an APC kiosk. They are then prompted to scan their passport, take a photograph, and answer a series of customs related questions (similar to those on the paper form). Once customers have done this, a receipt will be issued. They then bring their passport and receipt to a CBP officer to finalize their inspection for entry into the U.S. The kiosks allow people living at the same address to be processed together, so families will be able to complete the transaction at a single machine.

 

We will be installing 14 APC kiosks, which will be live at JFK Terminal 7 from mid-July 2016.

 

For further information, please see the APC section of the official CBP website here.

 

collapsedshowDiscounts now available on pre-ordered in-flight meals from LHR

June 2016

Discount now available on pre-ordered in-flight meals

Our pre-order food service – where customers can choose their in-flight meal between 30 days and 24 hours before their flight departs – is now available at a discounted rate on selected services that fly before 13 September 2016 in World Traveller cabins. They can pay to choose from a wider range of delicious alternatives to the complimentary in-flight meal, which are available to select online, with drinks included at no extra cost. The discount is only available on bookings made by 14 August 2016.

Pay for a wider choice of indulgent meals when travelling in World Traveller (economy) to:

Eligible destinations include Abu Dhabi, Accra, Amman*, Atlanta, Austin, Bahrain, Baku*, Baltimore, Bangkok, Beijing, Beirut*, Bengaluru, Boston, Buenos Aries, Cairo*, Calgary, Cape Town, Chengdu, Chennai, Chicago, Dallas Ft Worth, Denver, Dubai, Entebbe, Haneda, Hong Kong, Houston, Hyderabad, Jeddah, Johannesburg, Kuala Lumpur, Kuwait, Lagos, Las Vegas, Los Angeles, Mexico City, Miami, Montreal, Mumbai, Nairobi, Narita, New Delhi, New York - John F. Kennedy, New York - Newark, Philadelphia, Phoenix, Rio De Janeiro, Riyadh, San Diego, San Francisco, San Jose (California), Santiago, Sao Paulo, Seattle, Seoul (Incheon), Shanghai (Pu Dong), Singapore, Tehran, Tel Aviv*, Toronto, Vancouver, Washington DC.

* Gourmet, Healthy and Vegetarian Kitchen options only

 

collapsedshowChanges to raising Corporate queries

June 2016

We're streamlining our processes and have developed new webforms for reporting Corporate fare queries.

Find out more.

collapsedshowWinner of our online San Jose route quiz

June 2016

The winner of our San Jose route quiz was Marilyn Eckles from Castro Travel.    She won 2 Club World tickets between any British Airways USA departure city and London.

Congratulations!   

collapsedshowChanges to through check-in

June 2016

Along with our oneworld partners, we have implemented a policy change on through check-in for a customer travelling on separate tickets.

Only customers with separate tickets issued in the same PNR/booking will be accepted for through check-in.

Customers travelling on separate tickets issued in separate PNRs/bookings will not be accepted for through check-in, regardless of which carriers they are connecting on to, including BA or any oneworld partner.

These customers, and their baggage, will only be checked in to the destination showing in the system. No onward carriage details are to be added into the check-in system at any stage.

Where a customer has separate tickets, the Most Generous Allowance (MGA) rule for baggage does not apply and any excess baggage will apply as per the ticketed sector for that ticket.

This change means that the originating carrier is not liable for any rebooking and additional costs incurred as a result of disruption, for flights on other PNR/bookings.

Customers who have booked a through ticket will continue to receive the full benefits including through checked bags, MGA and full assistance should their journey be disrupted.

Find out more and examples

collapsedshowNon-acceptance of MCOs - 4th reminder

May 2016

British Airways has achieved 100% Electronic Ticketing (ET) and 100% Electronic Miscellaneous Documents, therefore, it no longer accepts Non ET-ATB or the Auto MCO, both of which are paper documents in the ARC system.

From January 1, 2016, MCOs cannot be issued on British Airways 125 ticket stock.  The notification of this policy was posted on batraveltrade.com on December 22, 2015, followed by reminders on February 17, 2016, March 31, 2016 and April 25, 2016

As previously communicated, British Airways will endeavor to cancel any booking containing a ticket with an MCO as a form of payment. Any tickets contained in the booking cancelled by British Airways under this process will be refunded to the original (non-MCO) Form of Payment (directly to the credit card or via ACM if form of payment was cash).

 Any MCOs reported on or after June 1, 2016 will result in an ADM of $750 per MCO.

British Airways reserves the right to remove our appointment from an agency for violation of our policies.  Regrettably, British Airways may have no other choice but to review those accounts (who continue to issue documents that we don’t accept) for termination

Find out more.

 

collapsedshowHaj Pilgrimage Dates -2016

The dates for this year's Haj pilgrimage season are now confirmed.

Travel to Jeddah (JED)

The first flight that pilgrims can use to travel LHR-JED is BA133/03AUG16

The last flight that pilgrims can use to travel LHR-JED is BA133/04SEP16

Travel from Jeddah (JED)

The first flight that pilgrims can use to travel JED-LHR is BA132/17SEP16

The last flight that pilgrims can use to travel JED-LHR is BA132/16OCT16

Please note that these dates are final.

Muslim customers wishing to travel to Saudi Arabia to partake in this year’s Haj pilgrimage must be in possession of a valid Haj pilgrimage visa and must travel to/from Jeddah during the above official travel periods.

Find out more.

collapsedshowChanges to calculating refunds

May 2016

From 10 May, we have announced some changes to our refund policy, enabling you to automate refunds, using the industry standard ATPCO Category 33. The automation will lead to a reduction in the time taken to process refunds for customers. 

Cancellation fees have been simplified and are now applied per fare component.  Please brief your passengers on refund rules at point of sale.

 

Find out more

collapsedshowBusiness and First class sale - 3 days only !

For three days only, we are offering business class fares to London starting from just $2549* round trip (New York to London) including taxes, fees and carrier charges. To fly starting from only $2549 round trip in Club World transatlantic business class from select US gateway cities, book flights now for your clients to travel between June 20, 2016 through March 31, 2017.

Hurry and call your clients as they only have until Thursday, May 12, 2016, to book this exceptional offer.

Great fares also available from many other US and Canadian cities including Chicago, Los Angeles, Toronto, Vancouver, Miami and San Jose (CA).  Special fares to London in Club World and First on sale from the USA to London and Europe. Special Club World fares from Canada to London and Europe.

Book in I class for Club World and A class for First.

*Price is round trip travel from June 20, 2016 , through March 31, 2017, and includes all taxes, fees and carrier charges. Other USA and Canadian cities available.

  Please refer to your GDS for more details on fares.    You can find more details with full terms and conditions here.

collapsedshowWi-Fi onboard from 2017

May 2016

IAG (our parent company) has announced plans to install high-speed inflight connectivity across 118 of our longhaul aircraft from Quarter 1 in 2017.

The agreement between IAG and in-flight connectivity specialist GoGo will also see Aer Lingus and Iberia aircraft fitted with the same next generation satellite–based system, making IAG the first European airline group to use GoGo's latest technology called "2Ku". The state of the art technology will provide greater bandwidth, faster speed and broader coverage to IAG airlines' customers. 

The first longhaul aircraft to be equipped will be a British Airways B747-400 which will be in service early next year.

collapsedshowWin 2 Club World Tickets to London

Learn more about our direct flight from San Jose, California, to London Heathrow starting on 4 May 2016.

 Take our San Jose route quiz by 31 May 2016 and you’ll be entered in to win 2 Club World tickets to London.

collapsedshowPre-order meals on longhaul flights from LGW

Pre-order meals are currently available on all outbound London Heathrow longhaul and midhaul routes (excluding Moscow - DME).

For flights departing from 1 May 2016, this service will be extended to include the majority of outbound longhaul services from London Gatwick.

Pre-order meals are available to customers travelling in our First, Club World and World Traveller Plus cabins and enables them to select their first choice main course from the on board a-la-carte menu. Starter and dessert choices will be taken on board. Customers choosing not to pre-order will be asked for their meal preference on board as usual.

Customers are able to pre-order their meal from 30 days before their flight departs, up to 24 hours prior to departure in Manage My Booking.

collapsedshowChanges to Club World Baggage Policy

April 2016

For flights purchased from May 10, 2016, the free checked baggage allowance for Club World customers will change from three to two pieces, with each weighing a maximum of 32kg (70lb). BA will honor the existing allowance for any customers who booked before this date. The majority of BA's Club World customers no longer use the offer of a third bag and our new policy will bring the allowance in line with Atlantic Joint Business airlines, including American Airlines and Finnair. Find more details at ba.com/baggage.

collapsedshowNon-acceptance of MCOs- 3rd Reminder

Non Acceptance of MCOs - 3rd Reminder

British Airways has achieved 100% Electronic Ticketing (ET) and 100% Electronic Miscellaneous Documents, therefore, we no longer accept Non ET-ATB or the Auto MCO, both of which are paper documents in the ARC system.

From January 1, 2016, MCOs cannot be issued on British Airways 125 ticket stock. The notification of this policy was posted on batraveltrade.com on December 22, 2015, followed by a reminder on February 17, 2016.

As previously communicated, effective April 1, 2016 British Airways will endeavour to cancel any booking containing a ticket with an MCO as a form of payment. Any tickets contained in the booking cancelled by British Airways under this process will be refunded to the original (non-MCO) Form of Payment (directly to the credit card or via ACM if form of payment was cash).

Any new MCOs reported on or after April 1, 2016 will result in an ADM of $250 per MCO.

Please review the Reasons for MCOs and the replacement processes to be followed to avoid getting an ADM or having your booking cancelled.

     

Reason for MCOs being issued

Process to be followed

Collection of penalty fees (changes or cancellation)

The penalty fees should be collected through the Penalty Box in the GDS or IAR. Please contact ARC or GDS Help Desk for assistance.

Collection of service fees

British Airways does not allow collection of travel agents' service fees on BA ticket stock. Follow standard ARC process for collection of travel agent fees.*

Residual balance on refundable ticket

The issuance of an MCO is not required. The ARC process allows a refund and penalty fee collection in one transaction. Standard ARC process.*

Residual balance on non-refundable ticket

Residual balance from a non-refundable ticket cannot be used for future transportation. Standard ARC process for Exchanges with Residual Value (non-refundable value) applies.*

Split form of payment using Amadeus

Issue an EMD-S: Code ADVP. More information can be found on batraveltrade.com.  

Split form of payment using Travelport or Sabre

AA continue to accept MCOs.  Book AA*BA or AA prime flights and issue on AA ticket stock to avoid an MCO on 125 (BA) ticket stock. More information can be found on batraveltrade.com.

     

For assistance, please contact your ARC support desk.

The ARC Carrier Ticket Matrix has been updated with an "N" meaning non-acceptance of this document for British Airways.

The ARC Carrier Ticket Matrix can be found here: https://www.arccorp.com/forms/ops/doc141.pdf

 

collapsedshowBritish Airways resumes flights to Tehran

British Airways is resuming flights to Tehran in July 2016, giving your customers even more choice and flexibility when they fly between London Heathrow and the Middle East. There will be six flights a week to the Iranian capital on board our Boeing 777 aircraft, increasing to daily services in Winter 2016.

 

Find out more about our new routes.

collapsedshowRemoval of APD for young adults (between 12 and under 16)

March 2016

Air Passenger Duty will no longer be charged for young adults (aged between the age of 12 and under 16 years) on economy class seats for travel from 1 March 2016.

Flights for March 2016 are currently in our system range and your GDS should have advised you how to manage APD for young adults. We recommend you add the date of birth for young adults into all your bookings to avoid customers paying APD incorrectly. If you're not aware of what process to follow, we recommend you contact your GDS provider to ensure something is in place for your bookings.

collapsedshowChanges to shorthaul fares

From 8 March, we are simplifying our fare structure for customers travelling in shorthaul economy, offering Hand Baggage Only, with Checked Bag and Fully Flex fares, each with increasing levels of flexibility and differing benefits.

Find out more

collapsedshowUnaccompanied minors service to end on January 31, 2017

February 2016

Due to a decline in demand we have taken the decision to close the unaccompanied minor (Skyflyer Solo) service for flights operated by British Airways.

We will honour all bookings that have already been made for unaccompanied minors, but new bookings will cease from 24 February 2016.

Find out more

collapsedshowNon-acceptance of MCOs-REMINDER

February 2016

British Airways has achieved 100% Electronic Ticketing (ET) and 100% Electronic Miscellaneous Documents, therefore, it no longer accepts Non ET-ATB or the Auto MCO, both of which are paper documents in the ARC system.  

From January 1, 2016, MCOs cannot be issued on British Airways 125 ticket stock.  The notification of this policy was posted on batraveltrade.com on December 22, 2015.  Please review the key dates provided below to avoid getting an ADM or having your booking cancelled.

Key Dates:

  • February 29, 2016 - Any MCOs already issued for residual balances on refundable tickets must either be exchanged or refunded by February 29, 2016.
  • Effective March 1, 2016, any new MCO issued or any MCO used as full or part payment on a 125 ticket will result in an ADM of $100 per MCO.  
  • Effective April 1, 2016, any booking containing a ticket connected with an MCO will be cancelled.

 

The reasons being seen in the latest review for MCO issuance appear below with alternative process to be followed:

 

Reason for MCOs being issued

Process to be followed

Collection of penalty fees (changes or cancellation)

The penalty fees should be collected through the Penalty Box in the GDS or IAR.  Please contact ARC or GDS Help Desk for assistance.

Collection of Service fees

British Airways does not allow collection of travel agents' service fees on BA ticket stock.  Follow standard ARC process for collection of travel agent service fees.

 

Residual balance on refundable ticket

The issuance of an MCO is not required.  The ARC process allows refund and penalty fee collection in one transaction.  Standard ARC process.*

Residual balance on non-refundable ticket

Residual balance from a non-refundable ticket cannot be used for future transportation.  Standard ARC process for Exchanges with Residual Value (non-refundable value) applies. *

Split form of payment using Amadeus

Issue an EMD-S: Code ADVP.  Further information can be found on batraveltrade.com.

Split form of payment using Travelport or Sabre

Book AA*BA or AA prime flights and issue on AA ticket stock.  Further information can be found on batraveltrade.com.

 

  The ARC Carrier Ticket Matrix has been updated with an “N” meaning non-acceptance of this document for British Airways.

 

The ARC Carrier Ticket Matrix can be found here:

https://www.arccorp.com/forms/ops/doc141.pdf

 

 *For assistance, please contact your ARC Support Desk.

collapsedshowPlanned Phone System Outage

 

February 2016

Due to a phone system upgrade in our call center, we will be closing our British Airways and Iberia phone lines between 3pm ET on Feb 13, through 3am ET on February 14, 2016.

•General British Airways trade number 1-800-AIRWAYS will be closed.

•General Iberia trade number 1-800-574-8742 will be closed.

If possible, please plan accordingly.

 

collapsedshowNew routes from Stansted Airport

February 2016

We will start flying from Stansted this summer adding a fourth London airport to our network. From 28 May 2016, we will launch flights to the popular holiday sunspots of Faro, Malaga, Palma and Ibiza.

The Stansted flights will be operated by the wholly owned British Airways subsidiary BA CityFlyer on modern, comfortable 98-seat Embraer 190 jets, which are usually based at London City Airport.

All British Airways flights include a choice of two cabins, Club Europe and Euro Traveller and online check-in 24 hours before departure, complimentary refreshments and drinks on board and no debit card charges.

Stansted MD, Andrew  Harrison said: “I am delighted to welcome British Airways to Stansted and very much look forward to the launch of its first ever scheduled flights from the airport in May this year."

Find out more about our Summer 2016 schedule changes

collapsedshowNon-acceptance of MCOs

 

December 2015

British Airways does not accept  MCOs.   Due to the impending implementation of a new accounting system at British Airways no MCOs can be issued on BA 125 tickets on or after January 1, 2016. If any of these documents are issued they will not be recognised and accepted by British Airways. MCO's already issued for reisdual balances on refundable tickets must either be exchanged or refunded by February  29, 2016.  No new MCO's must be issued on or after January 1, 2016.  Agents that continue to issue MCOs run a very high risk of receiving an ADM for the transaction, as the ticket issued as part of the transaction will not have a recognised valid form of payment in British Airways’ system. British Airways will also reserve the right to cancel BA tickets issued with unrecognised form of payment.

American Airlines (AA) continues to accept Auto MCO, so it is possible to book an AA marketed flight that is operated by BA and use Auto MCO to enable the transaction. In that case the ticket issued will be an AA ticket.

 

 The ARC Carrier Ticket Matrix has been updated with an “N” meaning non-acceptance of these two paper documents for British Airways.

The ARC Carrier Ticket Matrix can be found here:

https://www.arccorp.com/forms/ops/doc141.pdf

 

collapsedshowPre-order meals on midhaul flights (from London Heathrow)

December 2015

Customers travelling in premium cabins on our midhaul routes, with the exception of Moscow, are now able to enjoy pre-order meals on board.

​Customers can view the menu for their upcoming midhaul flight and select their main meal choice in advance.

This completes the roll-out of pre-order and pre-paid meals on all longhaul and midhaul flights outbound from London Heathrow.

Customers will be able to view and select their main meal choice through the Manage My Booking on ba.com, and can pre-book between 30 days and up to 24 hours before departure. The starter and dessert choice will continue to be taken on board.

Those who choose not to pre-order will be asked for their meal preference onboard as usual.

collapsedshowHoverboards, air wheels & solo wheels - prohibited on all British Airways & Iberia aircraft

December 2015

Hoverboards, air wheels & solo wheels - prohibited on all British Airways & Iberia aircraft

Unfortunately the negative reports of the poor quality of most of these items, including potential fire risks arising from their batteries, have meant that at this time British Airways and Iberia have placed a ban on them. As a result of this we're unable to allow customers to travel with them in either their hand or checked baggage, on any of our aircraft.

Our Corporate Safety and Security team will review this ban, if at all possible, in the future.

collapsedshowNew route- New York (JFK) to London Gatwick (LGW)

October 2015

British Airways has announced the start of a new daily service between New York (JFK) and London Gatwick (LGW).    The daily service has been on sale since 21 October 2015, with flights starting on 01 May 2016.  The route will be operated by a three class Boeing 777 aircraft offering Club World, World Traveller Plus and World Traveller cabins on board.  BA2272 will depart JFK at 10pm and arrive at LGW the following day at 10am.   BA2273 will depart LGW at 4:40pm and arrive at 7:30pm.   British Airways is the only airline to offer flights from New York to all three of London’s main airports: Gatwick, Heathrow and London City. 

Find out more about our new routes.

 

collapsedshow24/7 Trade Support

October 2015

Contact British Airways and Iberia, 24/7.  Effective 1 October, lines open at 8am ET and will remain open 24/7 thereafter.

British Airways and Iberia calls will be handled by one desk to make your interaction with us as easy as possible.

There will no longer be any published email account for British Airways or Iberia, as we focus on ensuring that your calls are answered as soon as possible, 24/7.

British Airways General Trade: +1 (800) Agent BA (24/7)

Iberia General Trade: +1 (800) 574 8742 (24/7)

 

October 2015

collapsedshowFirst refreshed Boeing 747 departed from Heathrow to JFK

September 2015

The first refreshed Boeing 747 departed from Heathrow on 15 September 2015, for JFK, New York.

British Airways has refurbished all cabins on board, including seating, lighting, flooring and adding extra capacity in Club. There will be 16 additional Club World seats on these aircraft increasing the Club World cabin to 86 seats. A brand new Panasonic in-flight entertainment (IFE) system has also been installed with larger HD screens, swipe gesture control, improved power availability, plus increased content capacity to offer more films, TV and audio to customers in all cabins.

A total of eighteen 747s are being revamped and all will be in service by mid-summer 2016. The first refreshed 747, registration IVF, will now serve the LHR – JFK route, the remaining 17 refreshed 747s will fly to a range of destinations.

Key changes:

Seat and cabin interiors

New seat foams and fabrics for Club World, World Traveller Plus and World Traveller.  More personal space under the seats for World Traveller Plus and World Traveller customers.

New stylish LED lighting with tints of blue will enhance the onboard experience and benefit customers as a means of reducing jetlag.

New carpets and curtains will further enhance the onboard experience.

There will be 16 additional Club World seats on these aircraft increasing the Club World cabin to 86 seats, World Traveller cabin will reduce to 145 seats. The First cabin will remain as is with 14 seats and World Traveller Plus cabin will remain as is with 30 seats.

New IFE system

We are fitting a new eX3 Panasonic IFE system onboard, the HD screens are larger:

The new Higher resolution system will also deliver additional content.

Club World and World Traveller Plus customers will have upgraded power sockets and World Traveller customers will have a USB socket at every seat.

New headsets

We will begin to roll out new headsets across the fleet from September 2015, delivering a refreshed design with a modern look and feel, improved sound quality and comfort. Earbuds are being introduced in World Traveller which allow customer to rest more comfortably, the crew onboard will encourage customers to take the earbuds with them after their flight.

collapsedshowNew route - San Jose, California to London Heathrow

August 2015

A new and exciting route for British Airways -   San Jose, California to London Heathrow

From May 4, 2016, British Airways will start flying from San Jose, California to LHR.  British Airways will be introducing the newest aircraft to our fleet the Boeing 787-9. 

The daily service goes on sale on August 27th with flights starting on May 4, 2016.

  

Schedule details:

Flight number

Departure Airport

Departure time (local)

Arrival time(local)

Arrival Airport

BA 278

San Jose

20:00

14:05*

London Heathrow

BA 279

London Heathrow

15:15

18:05

San Jose

 

 

 

collapsedshowChanges to hand baggage allowances and boarding

July 2015

As part of our ongoing commitment to punctuality, we are making some changes to our hand baggage allowances*, as well as the order our customers board the aircraft.     These changes will be introduced starting August 18, 2015.

Boarding the aircraft

Customers will be invited to board in order based on the cabin they are travelling and in order of Executive Club status. All of our other customers will be asked to board by seat row number. If travelling with an infant or are a customer requiring extra assistance, you will continue to be invited to board before everyone else.


Changes to hand baggage

In recent months we have seen an increase in customers travelling with hand baggage that exceeds their allowance. We always try to accommodate our customers where we can but to make sure the aircraft is ready to depart on time we are making the following changes: 

Customers can continue to carry 2 pieces of hand baggage. One bag should be a handbag/laptop sized bag which should now be no larger than 40x30x15cm (16in x12in x 6in). The size of your additional cabin bag remains unchanged and should be no larger than 56x45x25cm (22in x 18in x 10in)and can weigh up to 23kgs (51lbs)

Customers travelling in all cabins, except First and Club World will receive a yellow tag for handbag/laptop sized bags which are within the new dimensions. We guarantee that this bag can be taken on board and customers should have the tag visible for boarding and place the bag under the seat in front of them.

We encourage valuables or items such as medication should be carried in a handbag or laptop sized bag to ensure everything needed is in the cabin. 

Customers who travel with hand baggage which is outside of their allowance will be asked to check this into the hold. On very busy flights, we may have to ask some of our customers to check bags without yellow tags into the hold if the overhead lockers are full.

*Customers travelling to and from Brazil will not be affected by the changes and original baggage allowances apply.

collapsedshowIncrease of extra bag charges

July 2015


Long haul routes where the checked baggage allowance is one bag
When purchased in advance via ba.com or the contact centres the charge will increase from £55/$85/€64 to £60/$90/€70.


Changes to USD and EUR rates
In addition to the above changes, on some long haul and short haul routes the GBP rates may stay the same, however the rates quoted in USD and EUR have been amended.

Shorthaul and UK domestic flights to/from London Heathrow (LHR) and London City (LCY)
- Second and subsequent bags with Hand Baggage Only (HBO) fare: when purchased in advance via ba.com or the contact centres the charge will increase from £40/$60/€50 to £60/$90/€70.
- All bags when Standard/Semi Flex/Flexible/Club Europe fare is purchased and for second and subsequent bags with Hand Baggage Only (HBO) fare: when purchased in advance via ba.com or the contact centres the charge will increase from £40/$60/€50 to £60/$90/€70.


collapsedshowUK Border Force Registered Traveller

May 2015

Nationals of Australia, Canada, Japan, New Zealand or the USA can benefit from the recently updated Registered Traveller Service offered by the UK Border Force, to give an easier and faster arrivals experience.

As a member of Registered Traveller, the UK arrivals process will be quicker. Customers will no longer need to complete a landing card and will be able to use the UK/EU lanes and the UK ePassport gates with biometric passports (where available). Later this year, 15 of the newest generation gates will be added at London Heathrow Terminal 5.

Becoming a Registered Traveller is easier than ever before. Customers can apply online at https://www.gov.uk/registered-traveller. It costs £70 to apply to use the service for one year. If applications are unsuccessful, £50 will be refunded back.

Currently the service is available at London Heathrow, London Gatwick, London City, Edinburgh, Glasgow and Manchester, and will be rolling out to more UK airports during 2015.

Find out more or visit https://www.faster-uk-entry.service.gov.uk/service-information

 

 

collapsedshowWorld Traveller pre-paid meals

April 2015

From 12 May 2015, customers travelling in World Traveller to selected destinations (Seattle, Houston, Miami, Dallas, Austin, Mexico City, Phoenix, San Diego, Denver, and Atlanta) will be able to choose and purchase their own in-flight meal before flying with us.

With a World Traveller pre-paid meal, customers can select from a range of mouth-watering options on ba.com as an alternative to the complimentary in-flight meal. Menus will be available to browse and order from within 30 days of the flight’s departure, with the online service available from 23 April 2015. Drinks will be included at no extra cost, as before.

All dishes have been selected by our renowned chefs who have overseen the full design and development process to ensure every meal reaches our high ‘Height Cuisine’ standards. There are 5 dining options to choose from:

The Great British Breakfast includes freshly made omelette, Cumberland sausage, Greek yoghurt, crunchy granola and seasonal fruits
Healthy Choice is perfect for those counting calories
Vegetarian Kitchen features polenta crespelle with mascarpone, spinach, wild mushrooms and truffles
Gourmet Dining and A Taste of Britain for even the most discerning traveller to find something to whet their appetite

Each meal is made with fresh, excellent quality ingredients and is handmade on a daily basis. British provenance plays a key role in our menu choices, with smoked salmon from Loch Fyne in Scotland, pork belly from Brookfield Farm in Wiltshire and beef cheeks from Herefordshire just some of the options available.

Read our FAQs

Find out more on ba.com

Customers travelling First, Club World and World Traveller Plus can select their meal from the onboard menu between 30 days and 24 hours before their flight if they travelling on the following routes from London Heathrow: Atlanta, Austin, Boston, Buenos Aires, Calgary, Chicago, Denver, Dallas, Houston, Las Vegas, Mexico City, Montreal, Philadelphia, Phoenix, Rio de Janeiro, San Diego, Sao Paulo, Seattle, Toronto, Vancouver and Washington DC.

 

collapsedshowChanges to On Business

February 2015

Important – Changes to the On Business Programme

Please note that as of May 20, 2015, British Airways On Business will close in the United States and merge with American Airlines’ Business Extra (SM) loyalty programme. 

From February 20th – May 20, 2015, our members will be given the option to transfer their account and points over to an American Airlines Business Extra account. As a member of the American Airlines Business Extra programme our members will benefit from earning and spending Business Extra points across the American Airlines, British Airways and Iberia networks.

If members choose not to transfer their On Business account over to Business Extra then their accounts will close and their points will expire as of May 20, 2015.

For more information on your customers migration to American Airlines Business Extra please visit ba.com/information/on-business/changes-us.

Enrolling new members into the On Business programme:

From the February 20, 2015, you will no longer be able to enrol new members into the British Airways On Business programme in the United States.

collapsedshowChanges to the Executive Club

January 2015

We're making a number of changes to its loyalty programme, the Executive Club from 28 April 2015.

The changes will make it easier for your customers to spend Avios on reward flights. The scheme will also become more rewarding for those who have spent more on their flights.

Redemption seat availability

We're increasing the number of seats available for booking with Avios loyalty points and reducing the points needed for off-peak travel on some routes.

From 28 April, we're guaranteeing that a minimum of four seats in World Traveller/ Euro Traveller and two seats in Club World / Club Europe will be available for booking with Avios on every British Airways operated flight*.

Overall, more than nine million seats will be available this year to book with Avios, with more than 500,000 additional seats available for Members to book from today.


C
hanges to number of Avios earned

The rates at which customers earn Avios will be modified to come more into line with the type of fare bought. In general, this means the more flexible the ticket the more Avios your Customers will earn.  Customers travelling in business class or First class can earn up to 300 per cent on a fully flexible, fully changeable ticket, reflecting the fact they have spent more money.

Redeeming Avios - Introduction of peak and off-peak pricing

Off-peak pricing will be introduced for approximately two thirds of the year, including many weekends and all Tuesdays and Wednesdays. This means that for your customers many seats will require fewer Avios to book than they do today.

There will be a reduction in the number of Avios required on a redemption seat for your customers travelling off-peak in economy of up to 35 per cent off. At peak times, the number of Avios required to book economy travel will remain as it is today.

Reward flights with British Airways’ airline partners will be one price all year round, with the exception of Iberia who will also offer seasonal pricing.

Greater differentiation between Gold and Silver tiers

Gold Members continue to earn a 100% tier bonus, Silver Members earn a 50% tier bonus and Bronze Members will continue to earn a 25% tier bonus.

 

Please see attached links below for a summary of all the changes we are making along with some Q&A’s about what the changes mean for your customers.

The changes will become effective from 28 April 2015. All bookings made before this date will be honoured under the current Terms and Conditions.

*Excluding any flights defined below:

(a) any BA Flight which is operated as a charter flight outside of the scheduled operation of BA or any of the BA Subsidiaries;

(b) any BA Flight operated from LGW as an agent specific flight where 100% of the Inventory on such scheduled flight is allocated to a specific agent or operator


Executive Club changes summary

Executive Club earning Avios FAQs

Executive Club spending Avios FAQs

collapsedshowPre-order meals on Long-haul flights-additional routes

February 2015

At the end of last year, a new longhaul pre-order catering proposition was launched to customers travelling in our First, Club World and World Traveller Plus cabins which enabled them to select their first choice main course from the on board a-la-carte menu.

The pre-order service was originally introduced on flights between London Heathrow and Las Vegas, Phoenix, Rio de Janeiro, Vancouver, Dallas and Seattle offering customers the opportunity to pre-order their meal from 30 days before their flight departed, right up to 24 hours prior to take-off using Manage my Booking on ba.com.

Due to the success of this proposition, we're pleased to advise from January 22, 2015, this service is now available on flights between London Heathrow and Sao Paulo, Buenos Aires, Mexico City, Houston, Austin and San Diego for travel after February 5, 2015.

In addition, from February 1, 2015 pre-order catering is also be available on flights between London Heathrow and Atlanta, Denver, Boston, Philadelphia, Chicago, Baltimore, Toronto, Montreal and Calgary for travel after March 1, 2015.

collapsedshowChanges to Unaccompanied Minors charges from 27 November

We have announced an increase to Unaccompanied Minor charges effective 4 February 2014 as follows:
Flights within the UK will increase from $75 to $125 per direction
European flights will increase from $75 to $125 per direction
Longhaul flights  will increase from $100 to $150 per direction


New charges will apply to new UM bookings ticketed on or after 27 November 2014*. New charges will apply when UM added to an existing booking on or after 27 November 2014*.
Current charges added to a ticket on or before 26 November 2014 can be carried over if the ticket is reissued on or after 27 November 2014*.

*Exception: the new rates will apply to Unaccompanied Minors over 12 years booked directly with British Airways on or after 26 November 2014.

collapsedshowPre-order meals on longhaul flights

From 18 November, customers travelling in our First, Club World and World Traveller Plus cabins will be able to pre-order their onboard meal on ba.com.

Pre-ordering is available for flights operating from 1 December, between London Heathrow and Las Vegas, Phoenix, Rio de Janeiro, Vancouver, Dallas and Seattle. Customers will be able to select from the first meal service onboard in Manage My Booking on ba.com from 30 days up until 24 hours before the flight departs and additional routes will become available from 2015.

collapsedshowRefreshing change for Boeing 747 cabins

Some of our Boeing 747s are to receive a cabin refresh including a state-of-the-art in-flight entertainment system. Customers travelling on the 18 selected 747s will be treated to double the choice of TV programmes and films thanks to the installation of Panasonic’s next generation eX3 entertainment system.

The new system will provide more than 130 movies and 400 TV programmes on larger, hi-resolution screens, capable of touch and swipe gestures, giving the system the familiar feel of using a tablet. Lightweight in design, the system from Panasonic Avionics Corporation also helps to save the amount of fuel used by the aircraft.

As part of the upgrade, customers in World Traveller Plus on these aircraft will have access to a universal power socket at every seat, capable of accepting plugs from the UK, US and Europe. In addition, World Traveller customers will now have their own personal USB socket to power phones and tablets. New seat foams will be installed in World Traveller and World Traveller Plus to increase customer comfort and new style seat covers fitted to improve appearance and match those on the A380 and 787. Carpets and curtains throughout the plane will also be replaced to the new aircraft colour pallet.

The year-long installation programme will begin in August 2015 on 18 of BA's Boeing 747 aircraft, which will be among the last to retire.

collapsedshowChanges to excess baggage and heavy bag rates

For all tickets issued from 30 September 2014 (including re-issues on Semi-Flex fares), the following revised excess baggage charges will apply. 

For shorthaul flights to or from London Heathrow and London City airports, the excess baggage charge at airports for baggage above the free allowance will increase from £40/$60/€50 to £65/$100/€75. Shorthaul excess baggage charges at airports to or from London Gatwick will remain unchanged. 

The Heavy Bag Charge will increase from £40/$60/€50 to £65/$100/€75 for both longhaul and shorthaul journeys.

For shorthaul transfer journeys (i.e. Edinburgh to Nice, or Prague to Belfast) the excess baggage charge at airports will increase from £40/$60/€50 to £65/$100/€75, regardless of which London hub is used.

A discount for pre-purchase of excess baggage on ba.com and via our contact centres will continue to apply, but with the following changes:

Flights to and from London Heathrow and London City, and shorthaul transfer journeys increase from £34/$51/€43 to £40/$60/€50, and flights to and from London Gatwick increase from £34/$51/€43 to £36/$54/€45.

Changes are being made to the Hand Baggage Only first bag charge which is levied when customers on Hand Baggage Only fares buy their first hold bag on ba.com. Exact charges vary by route.

Longhaul excess baggage charges (and online discounts) for additional bags above the free allowance are unchanged.

A380 starts Washington service from 2 October

Washington becomes our fourth A380 destination, after Los Angeles, Hong Kong and Johannesburg, with the inaugural flight on 2 October. It marks the start of daily A380 services between London Heathrow and Washington. 

In preparation for the A380 services, a brand new, larger British Airways lounge will be opening at Washington Dulles Airport at the end of September. The new lounge is over 10,000 square feet and accommodates over 200 guests with fine dining, intimate bar areas, business facilities, shower suites and a private VIP area.

The new lounge reflects the style of the Terminal 5 lounges at London Heathrow, with areas to relax and unwind, or refresh and work. The Club World pre-flight dining area offers great views over the runway, and there is a waiter service private dining experience and private bar, exclusively for guests travelling First.

 Customers will also be able to enjoy a Deli style dining area for those who prefer a lighter meal, a Deli bar stocked with tasty treats, rain showers, a business suite, power points at almost every seat, and a stunningly designed bar area.