British Airways Meet and Assist

lax, lhr

British Airways is introducing a Meet & Assist Service, which offers a truly personalized journey through the airport, exclusively for our Entertainment & Media customers travelling between LAX and LHR for a trial period from now through 30 September, 2018.

collapsedshowKey Points

• Available to Entertainment & Media customers travelling in First or Club World (Business class)

• North America Point of Sale only

• Customers can take advantage of this special service during the trial period from now through 30 September, 2018.

• Reservation must be booked at least 2 business days in advance

• Available on British Airways operated flights between LAX and LHR in either direction. Not applicable on itineraries with connecting services, or on British Airways’ marketed flights, operated by another carrier.

• Price: $350 per adult for arrival or departure service in LAX and LHR; $100 for additional adult on booking; $50 per additional child (newborn to 17 years old).  An adult must accompany a child.  Maximum of 3 passengers per booking.  


collapsedshowHow to book a Meet and Assist

• Travel agents email at least 2 business days in advance of the date of the desired service.  This email will be monitored Monday through Friday from 9am to 8pm EST.

• Please be sure to include the following information in your email to all BA Amadeus PNR's for passengers who will be using the service, lead passenger name, flights for which the service is required (flight number, flight date), total number of passengers and your phone number.  Please do not send us credit card details via email.

• The British Airways service team will check availability and call you back to take the booking.

• An email confirmation will be sent to you once the reservation is confirmed.

• If there is a cancellation or change to the booking, email Cancellations outside 2 business days are fully refundable.  If request is received outside 2 business days and we cannot rebook, a full refund will be provided. There is no refund if cancelling within 2 business days.  Changes requested outside 2 business days will be accommodated where possible; there is no change fee.  If changes cannot be accommodated, you can refund the payment.   There is no refund if cancelling within 2 business days, or for a no-show.




•Customer(s) at LAX will be met curbside by a British Airways staff member and escorted through security and into their lounge of eligibility.

•Customer(s) at LHR will need their booking confirmation and should approach their eligible check-in desk where they will be met by a British Airways staff member who will escort them through security and into their lounge of eligibility.

•A British Airways staff member will collect the customer(s) at an agreed time and escort to the plane for priority boarding.

•BA staff can assist with organizing porterage at the customers’ expense, they will be unable to carry baggage.



• Customer(s) at LAX will be met by a British Airways staff member at the aircraft door, escorted from the plane through the arrivals process to the arrivals hall, and then escorted curbside to connect with their driver.

• Customer(s) at LHR will be met by a British Airways staff member at the aircraft door and escorted from the plane through the arrivals process to the arrivals hall.

• BA staff can assist with organizing porterage at the customers’ expense, they will be unable to carry baggage.







collapsedshowTerms and Conditions

British Airways Plc (“BA”) provides the Meet & Assist service to Customers (“you” or “your”) on the following terms and conditions, which you are deemed to accept on making a booking for the BA Meet & Assist service.


Customer(s): means passenger(s) travelling on BA operated flights, booking BA Meet & Assist service and /or covered by that booking.

BA Meet & Assist: means the pre-booked BA Meet & Assist agent(s) to escort and guide Customer(s) through the Airport.

Qualifying Airports: means London Heathrow [LHR] Terminal 5 and Los Angeles [LAX] Tom Bradley International Terminal T

Qualifying Routes: means BA operated flights between LHR Terminal 5 and LAX Tom Bradley International Terminal T, where the initial origin or final destination is LHR or LA (not available for connecting or transferring services)

No Show: means the failure by any Customer(s) for whom the BA Meet & Assist have been booked to show at the check-in counter by the minimum standard check-in time, at 45 minutes before departure for those BA Meet & Assist services.

Terms and Conditions: means these terms and conditions for the BA Meet & Assist service.

2.Bookings, Changes and Cancellations

2.1.The BA Meet & Assist is available at London Heathrow Terminal 5 and Los Angeles [LAX] for passengers on Qualifying Routes who have a confirmed booking in our Club World or First class cabins. Bookings are subject to operational capacity and availability.

2.2.Bookings must be received by us no later than 2 full business days before your scheduled departure. Bookings received less than 2 business days before your scheduled departure may not be accepted.

2.3.Prices for arrival or departure service are $350 in LAX and LHR. For each additional adult on a booking there is a $100 additional charge and for each additional child (newborn to 17 years old) there is a $50 additional charge (an adult must accompany a child).    Bookings may be made for up to a maximum of 3 Customers per group. All customer(s) in the booking must have a confirmed reservation before making a BA Meet and Assist booking.

2.4.Customer must be at least 18 years of age or accompanied by an adult. Additional charges apply for all children under the age of 18. For lounge service, if provided, local laws relating to alcohol consumption will apply.

2.5.Customers are responsible for providing the correct flight and personal details at the time of booking, and for obtaining the consent of other Customers included in the booking to do so.

2.6.You must notify BA of any amendment to your BA Meet & Assist booking at least 2 business days before your scheduled departure by sending an email to No changes may be made to the booking at the airport.

2.7. Your booking is flight specific and is non-exchangeable and non-refundable for cancellation or change requests received less than 2 business days before scheduled service. Any changes within that period will require a new booking to ensure that we have resources available.

2.8.For departure assistance, BA may opt to cancel the BA Meet and Assist service in case of a No Show.

2.9.Payment shall be made in full at the time of booking and any subsequent changes to the booking shall be subject to Clause 2.7 above.

2.10.Customer(s) must comply with BA’s terms and conditions (including any baggage restrictions) at all times. Customer(s) are responsible for monitoring airline schedules and any potential changes to flight times. Late arrival may also result in BA refusing to accept passengers for the flight. In such circumstances, the charge for BA Meet & Assist will be non-refundable.

2.11.Customer(s) are responsible for ensuring that they meet the appropriate passport, visa and health requirements and other governmental regulations upon entry into the Qualifying Airports and that BA Meet and Assist accepts no responsibility in this respect.

2.12.BA shall be entitled to cancel, alter or omit any part of the BA Meet & Assist service for which you have made a booking with or without notice to you and at our sole discretion.

2.13.Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In particular, inability to provide wholly or partly the BA Meet and Assist services as a result from factors beyond our control including, but not limited to, the weather, accidents, governmental restrictions, any labor or trade dispute, strikes, industrial action or lockouts. In such cases, our liability is limited to re-performance of the cancelled BA Meet & Assist service. In exceptional circumstances, a refund or partial refund may be given in our discretion, but this is not guaranteed.

2.14.BA has the right to treat any booking made using the incorrect flight or passenger details as void. Customers making a booking are responsible for the accuracy of the information provided to BA and for obtaining the consent of other passengers included in the booking, so all bookings must be made in accordance with the Terms and Conditions.

3.The BA Meet & Assist Service

3.1.Customers will be escorted to their lounge of eligibility granted as per the ticket purchased or oneworld Frequent Flyer Program status.

3.2.While the BA Meet & Assist is available to Customer(s), it is not designed to address the needs of our passengers with disabilities. BA Meet & Assist does not include continuous care or escort, and customers must be able to be alone and independently care for themselves, particularly during flight disruptions which necessitate an overnight stay in a departure airport location. BA Meet & assist does not include, medical assistance, assistance with meals or in restrooms, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations.

3.3.BA Meet & Assist cannot guarantee any expedition through Customs and Immigration.

3.4.The host(s) will not carry bags or push airport trolleys. This is due to our responsibility to ensure safety & comfort for all staff members.

3.5.Porterage is not included in BA Meet and Assist, however we can facilitate the use of porter services at the expense of the Customer(s).


4.1.BA shall have no liability to the Customer(s), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss, including, but not limited to, loss of profit, loss of business, loss of reputation, business interruption or loss of business opportunity, arising under or in connection with BA Meet & Assist. Under no circumstances shall BA be liable to you in contract, tort (including negligence) or otherwise for any exemplary, special, indirect, incidental or punitive damages.

4.2.All personal effects are at your sole risk at all times. BA accepts no responsibility of any damage, loss or accident to property of the Customer(s) arising under or in connection with BA Meet & Assist.

4.3.BA’s total aggregate liability for each Customer in contract, tort (including negligence), misrepresentation, restitution or otherwise in connection with the BA Meet and Assist service shall be limited to the value of the purchase price of the ticket.

4.4.BA shall not be liable and you shall waive all rights of claim you might have against BA for any inconvenience, loss, damage or otherwise caused in the event that BA are unable to provide you with any or all of the BA Meet & Assist service if BA is directed to deny the provision of the BA Meet & Assist service to you by the airport authority or government department or representatives.

4.5.We accept no liability for the consequences of any delay or for any loss, cost or expense incurred by you as a result of the actions of any third party, including, without limitation, the Customs or Immigration Authorities at the Qualifying Airports.

4.6.You agree to indemnify BA in respect of all claims, damages, losses, costs and expenses (including legal expenses) which are awarded against or incurred by BA as a direct result of your acts or omissions or the acts or omissions of any person covered by your booking in the course of booking and /or using the BA Meet & Assist service.

4.7.BA accepts no liability for the services offered by any other third party unless caused by BA’s gross negligence or willful misconduct.

4.8.In all cases, BA’s liability will be governed by the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (the Montreal Convention).

4.9.Nothing in this Contract shall limit or exclude BA's liability for:

(i)death or personal injury caused by its negligence, or the negligence of its personnel, agents or subcontractors;

(ii)fraud or fraudulent misrepresentation;

(iii)any other liability which cannot be limited or excluded by applicable law.


5.1.The BA Meet & assist service is provided by BA subject to availability. BA may amend, change or withdraw the service at any time and operate the service according to demand.

5.2.BA may alter or vary these Terms and Conditions at any time and for any reason.

6.Governing law and jurisdiction

6.1.To the extent permissible by local law or regulation, these Terms and Conditions shall be governed and construed in accordance with English law BA and each Customer submits to the non-exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them.

6.2.Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.

6.3.To the extent there is any conflict in meaning between the English language version of these Terms and Conditions and any version or translation of these Terms and Conditions in any other language, the English language version shall prevail.

If you should have any questions, email or contact your British Airways Account Manager.

This offer is available from today through 30 September, 2018.