Useful forms

Find all the forms you need at a glance, ranging from medical clearance to raising fare issues.

Corporate fares

business man

If you have Corporate fare filing issues, you can raise them online with our helpdesk.

Please provide as much information as possible to ensure your query is dealt with efficiently.

Raise a request

Refund requests

family at airport

If you need to raise a refund request that you cannot process yourself in your GDS.

Please allow up to 6 weeks for us to process your request.

Raise a request.

Customer Relations

plane

You can raise requests with our customer relations department on behalf of your customers.

Please provide as much information as possible to ensure your query is dealt with efficiently.

Raise a request.

Medical clearance

stethoscope

Required if a passenger's health is in doubt (illness, hospital stays, injury, surgery)

Also, used if special services are required (e.g, oxygen, carrying medical equipment)

Raise a request

Baggage

baggage

You can raise Baggage Claims with our Customer Relations department on behalf of your customers.  Please provide as much information as possible to ensure your inquiry is dealt with efficiently.

Raise request