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COVID-19 latest information


collapsedshowBook with Confidence & flexibility for new and existing bookings

Change fees have been waived for all bookings. Find out more (last updated 23 December 2021).

Credit validity has been extended for travel to be completed by 30 September 2023. Please add OSI BA BWC COVID19 if applicable.

If your GDS provider does not support the functionality to issue a NON REFUNDABLE RESIDUAL VALUE EMD (RSVT D/99I) on British Airways 125 tickets, please use the E-Ticket re-issue with residual value webform

collapsedshowBook with Confidence & flexibility for NDC bookings

Servicing options may vary for bookings made via NDC. Find out more (last updated 10 November 2021)

NDC voucher issuance requests must always be requested using the NDC APIs or NDC voucher issuance webform NDC Credit Voucher Issuance webform.
We will consider the submission date when issuing vouchers and will guarantee all voucher requests as long as the request is submitted before the scheduled departure time.
Please note that we will no longer handle these requests by phone as a result.

You can raise credit voucher redemption requests in NDC. Please refer to the eligibility criteria before submitting the form. If you're unable to raise a request, please call your local NDC Trade Support team.

Refunds for disrupted NDC bookings can be requested via the NDC APIs. Please refer to documentation on the NDC Communications Hub.

Please process refunds using NDC APIs. If you're unable to do this, you can use the Refund Request form.

collapsedshowBook with Confidence & flexibility for Groups (UK&I)

Find out more (last updated 14 December 2021)

collapsedshowBook with Confidence & flexibility for Groups (Europe/Latam/Africa)

Find out more (last updated 14 December 2021)

collapsedshowName change flexibility for Corporate and On Business customers

One free name change is permitted. Find out more (last updated 21 January 2021)

collapsedshowCancelled flights

We are offering credit to customers on their existing bookings. Find out more

Customers can also be rebooked onto another flight or get a refund. Find out more

Customer guidelines

collapsedshowCustomer guidelines by country

Due to restrictions being imposed by many countries and a significant volume of flight cancellations, we have issued separate rebooking guidelines for travel to and from specific countries and for rebooking onto other airlines.

Find out more

collapsedshowPrincipal guidelines

Due to restrictions being imposed by many countries and a significant volume of flight cancellations, please use the principal guidelines for rebooking and refunding customers.

Find out more

We have issued specific guidelines by country as above.

collapsedshowStandard customer guidelines

For bookings that have been disrupted for reasons unrelated to COVID-19, please continue to use our standard customer guidelines.

Find out more

collapsedshowArchived guidelines

We have archived our customer guidelines from recent disruption so you can refer to them at any time.

Find out more

Welcome on board

collapsedshowCleaning of aircraft

The cleanliness of our aircraft is of utmost importance. We have reviewed and made changes to our cleaning programme for aircraft including increasing our cleaning teams and audit inspections.

Our disinfectant cleaning fluids are used on every aircraft after each flight to thoroughly clean all hard surfaces in the cabins and lavatories.

All our aircraft are fitted with HEPA filters which remove particulate and bacterial contamination and provide passengers with clean air. They provide the same level of air filtration as hospital operating theatres.

collapsedshowOnboard service

We take our commitment to safety, comfort and well-being very seriously which is why we’ve made changes to our onboard service to avoid food preparation on our aircraft.

Our Speedbird Café menu is available to pre purchase at for short haul flights in Euro Traveller. We will continue to offer a complimentary bottle of water and snack.

On longhaul flights, we’ve worked closely with food and health experts to make available a selection of hot and soft drinks as well as some light refreshments. We’ll be carefully and hygienically preparing and packaging each meal before the flight.
A full selection of special meals are available to pre-order when booking a flight.

Customers can eat any food brought with them that does not require heating or chilling, although we suggest they purchase food before they reach the airport as many restaurants and shops may be closed. We‘ll continue to assist parents who need to heat milk for their children.

collapsedshowWelcome on board FAQs

Customers will see changes at every step of the journey when they fly with us, with new protective measures on the ground and in the air.

Welcome on board FAQs

collapsedshowWelcome on board video and pdf

Additional information

collapsedshowAirport and terminal consolidation

We have temporarily moved all British Airways services currently operating from Heathrow Terminal 3 into Terminal 5.

Shorthaul flights from London Gatwick have been moved to London Heathrow, until 22 May 2021. Find out more  London Gatwick longhaul flights are now  operating from the North Terminal.

Services currently operating from Manchester Airport will switch to Terminal 1.

Flight numbers remain the same and most flight times remain as scheduled, although there may be a small timing change in some cases. We will contact customers booked on these flights if they have provided their contact details in the booking.

collapsedshowExecutive Club

We have added some fllexibilty to our Tier Point policy and our Companion and Gold Upgrade Voucher policies.

Find out more

collapsedshowEntry requirements by country

Entry and exit requirements differ by country and are subject to change at any time. We recommend you check these requirements at customer arrival and departure destinations.

Find out more on

collapsedshowGeneral guidance

We have created a quick reference guide that may help you to decide on the options available to customers. Find out more

You can check affected areas, on the UK Government website or local government websites.

World Health Organisation (WHO) have provided information on the virus in general and precautions. Find out more

You can also find travel advice for customers travelling through London Heathrow. Find out more