Change fees have been waived for all bookings. Find out more (last updated 2 August 2021).
Credit validity has been extended for travel to be completed by 30 September 2023. Please add OSI BA BWC COVID19 if applicable.
If your GDS provider does not support the functionality to issue a NON REFUNDABLE RESIDUAL VALUE EMD (RSVT D/99I) on British Airways 125 tickets, please use the E-Ticket re-issue with residual value webform
Servicing options may vary for bookings made via NDC. Find out more (last updated 2 August 2021)
You can request issuance of NDC credit vouchers by using the NDC Credit Voucher Issuance webform. We will contact you once we have processed your request.
You can raise credit voucher redemption requests in NDC. Please refer to the eligibility criteria before submitting the form. If you're unable to raise a request, please call your local NDC Trade Support team.
Please process refunds using NDC APIs. If you're unable to do this, you can use the Refund Request form.
Find out more (last updated 7 April 2021)
Find out more (last updated 6 April 2021)
One free name change is permitted. Find out more (last updated 21 January 2021)
Due to restrictions being imposed by many countries and a significant volume of flight cancellations, we have issued separate rebooking guidelines for travel to and from specific countries and for rebooking onto other airlines.
Due to restrictions being imposed by many countries and a significant volume of flight cancellations, please use the principal guidelines for rebooking and refunding customers.
We have issued specific guidelines by country as above.
For bookings that have been disrupted for reasons unrelated to COVID-19, please continue to use our standard customer guidelines.
We have archived our customer guidelines from recent disruption so you can refer to them at any time.
The cleanliness of our aircraft is of utmost importance. We have reviewed and made changes to our cleaning programme for aircraft including increasing our cleaning teams and audit inspections.
Our disinfectant cleaning fluids are used on every aircraft after each flight to thoroughly clean all hard surfaces in the cabins and lavatories.
All our aircraft are fitted with HEPA filters which remove particulate and bacterial contamination and provide passengers with clean air. They provide the same level of air filtration as hospital operating theatres.
We take our commitment to safety, comfort and well-being very seriously which is why we’ve made changes to our onboard service to avoid food preparation on our aircraft.
Our Speedbird Café menu is available to pre purchase at highlifeshop.com for short haul flights in Euro Traveller. We will continue to offer a complimentary bottle of water and snack.
On longhaul flights, we’ve worked closely with food and health experts to make available a selection of hot and soft drinks as well as some light refreshments. We’ll be carefully and hygienically preparing and packaging each meal before the flight.
A full selection of special meals are available to pre-order when booking a flight.
Customers can eat any food brought with them that does not require heating or chilling, although we suggest they purchase food before they reach the airport as many restaurants and shops may be closed. We‘ll continue to assist parents who need to heat milk for their children.
Customers will see changes at every step of the journey when they fly with us, with new protective measures on the ground and in the air.
Welcome on board FAQs
We have temporarily moved all British Airways services currently operating from Heathrow Terminal 3 into Terminal 5.
Shorthaul flights from London Gatwick have been moved to London Heathrow, until 22 May 2021. Find out more London Gatwick longhaul flights are now operating from the North Terminal.
Services currently operating from Manchester Airport will switch to Terminal 1.
Flight numbers remain the same and most flight times remain as scheduled, although there may be a small timing change in some cases. We will contact customers booked on these flights if they have provided their contact details in the booking.
We have added some fllexibilty to our Tier Point policy and our Companion and Gold Upgrade Voucher policies.
Entry and exit requirements differ by country and are subject to change at any time. We recommend you check these requirements at customer arrival and departure destinations.
We have created a quick reference guide that may help you to decide on the options available to customers. Find out more
You can check affected areas, on the UK Government website or local government websites.
World Health Organisation (WHO) have provided information on the virus in general and precautions. Find out more
You can also find travel advice for customers travelling through London Heathrow. Find out more