COVID-19 latest information
For bookings that have been affected by COVID-19, please check our specific policies and recent updates.
Find out more
Trade Support Operation at Reduced Capacity
Please note we are currently running a limited operation due to the closure of one of our sites Trade support calls are being re-routed to our alternative offices.
As a result call lines will be restricted hours from Monday 26th April until further notice. We will publish revised opening hours in due course.
This will result in higher than normal call wait times, we ask kindly that you only call to service live bookings due to travel within 72 hours. We apologise for the inconvenience caused as a result.Trade Support Operation at Reduced Capacity
Trade Support Operation - call centre update
All our lines are fully operational again but you may experience higher than normal call wait times so we ask kindly that you only call to service live bookings due to travel within 72 hours. We apologise for the inconvenience caused as a result.
Update regarding changing global travel restrictions
We are operating a reduced and dynamic schedule as we respond to the current situation.
If flights are cancelled, we will contact you but please encourage customers to check the status of flights on ba.com before travelling to the airport. Please also ensure your customers contact details are up to date within ‘Manage My Booking’.
All passengers travelling to the UK (including those in transit) are required to present a negative Covid-19 test prior to departure. Find out more.
The UK Government's information on travelling to and from the UK can be found here, please also check this before travel.
Find the latest entry rules for your customers travel destination.
Update on USA entry requirements.
Our contact centres are receiving a large volume of calls at the moment, so please bear with us.
