the only direct connectivity during
the winter season from LHR to the Maldives
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Schedule changes and flight cancellations – Covid-19 impact
The vast majority of our flights continue to operate as planned, however if your customers flight is cancelled, please note the following options:
• Re-book onto another British Airways service using our Standard Customer Guidelines. Click here for details.
• Re-book onto another carrier where an agreement exists. Click here for details.
• Offer a full refund as per our Standard Customer Guidelines. Click here for details.
Please encourage your customers to check the status of flights on ba.com before travelling to the airport and ensure their contact details are up to date within ‘Manage My Booking’ so that we can advise them of any changes to their itinerary.
Trade Support Operation - call centre update
Our call centres are currently experiencing higher than normal call volumes which may lead to increased wait times.
To help us prioritise urgent bookings, please only call us if travel is within the next 72 hours. Thank you.
COVID-19 latest information
For bookings that have been affected by COVID-19, please check our Book with Confidence policy, specific policies and recent updates.
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Trade Support Operation at Reduced Capacity
Please note we are currently running a limited operation due to the closure of one of our sites Trade support calls are being re-routed to our alternative offices.
As a result call lines will be restricted hours from Monday 26th April until further notice. We will publish revised opening hours in due course.
This will result in higher than normal call wait times, we ask kindly that you only call to service live bookings due to travel within 72 hours. We apologise for the inconvenience caused as a result.Trade Support Operation at Reduced Capacity
