You’ll see changes at every step of the journey when you fly with us, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.
Check in with our app or online and download up to eight boarding passes.
Keep your details up to date here in case we need to get in touch.
We require you to wear your face mask at all times, as a guide one mask lasts four hours so please bring enough for your journey.
Try to keep hand baggage to a minimum so it’s easier to move through the airport.
You’ll be offered a new food service which will reduce physical contact with our crew.
Special meals, including children’s meals, are available to order in advance. Please bring your own food if required. Normal restrictions apply.
Do not travel and follow public health guidance if you’ve experienced symptoms of COVID-19.
Arrive 3 hours before long-haul and 2 hours before short-haul flights. Check local airport website for information.
The UK, and many countries around the world, have introduced entry rules for COVID-19 testing.
If you are travelling, please check our COVID-19 testing page for the UK Government rules, exclusive discounted testing and further information.
Visit our preparing for travel FAQs for more information
We require you to wear a face mask at all times in the airport. As a guide, each mask lasts up to four hours.
If you can’t check in online, use the self-service kiosk and check in any baggage at our Bag Drop area.
Our Galleries North Club lounge at Heathrow Terminal 5 is now open. We’ve introduced new measures to ensure your health, well-being and safety. Read more
Observe safe distance markers at the airport and boarding gate, where we are trialling a new boarding process.
Dettol sanitising stations are positioned throughout the airport and next to touchpoints such as check-in kiosks and arrivals desks.
Self-scan your boarding pass where possible but we’ll be on hand to check your passport details.
Visit our at the airport FAQs for more information
We require you to wear a face mask at all times. As a guide they last up to four hours, so bring enough for the duration of your trip.
When you're on board we'll offer you a personal protection pack containing a Dettol ‘2 in 1’ hand and surface wipe and hand sanitiser gel.
Try to minimise movement around the cabin as much as you can.
We’ve changed our inflight food options and service to reduce physical contact with our crew. Check our FAQs if you have any special requirements.
Visit our what to expect on board FAQs for more information
Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day.
We sanitise key surfaces before every flight, from your seat to your screen, seat buckle and tray tables.
In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.
HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
Visit our cleaning FAQs for more information
Observe safe distance markers and instructions. Follow the advice of the country’s public health and airport guidelines.
You must stay airside if you’re connecting through Heathrow. For other airports, visit their website.
The process will be the same, though you’ll need to observe safe distance markers at all times.
Visit our arrivals FAQs for more information
We know these are uncertain times, so we’re giving you greater flexibility on your travel bookings.
You can now take out travel insurance that includes cover for COVID-19 with our partner Allianz Assistance. Find out more.
Terms and conditions apply. Read more about our book with confidence commitment.