Face masks
You may be required to wear a face mask at the airport, depending on restrictions at your destination. Find out more.
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Accept cookies and close this message.Looking forward to welcoming you back
Planning your trip
We’ve missed you. We look forward to welcoming you back on board again soon and flying you to the destinations and people you love. When flying with us, you’ll see changes at every step of the journey, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.
Things to remember
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Check the UK Government’s latest travel advice and entry requirements.
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Keep your details up to date here in case we need to get in touch.
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Book discounted COVID-19 tests for your outbound and return journey.
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You may be required to wear a mask on board or at an airport, depending on restrictions at your destination. Find out more.
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You’ll be offered a new food service which will reduce physical contact with our crew. Find out more
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Check in with our app or online and download up to eight boarding passes.
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Arrive 3 hours before long-haul and 2 hours before short-haul flights. Check local airport website for information.
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At the airport
Self-service check-in
If you can’t check in online, use the self-service kiosk and check in any baggage at our Bag Drop area.
Lounges
Selected lounges at Heathrow, Terminal 5 are now open. We’ve introduced new measures to ensure your health, well-being and safety. Read more
Minimising contact
Observe safe distance markers at the airport and boarding gate, where we are trialling a new boarding process.
Hand sanitisers
Dettol sanitising stations are positioned throughout the airport and next to touchpoints such as check-in kiosks and arrivals desks.
Boarding
Self-scan your boarding pass where possible but we’ll be on hand to check your passport details.
Visit our at the airport FAQs for more information
What to expect on board
Face masks
You may be required to wear a face mask on board or when disembarking the aircraft, depending on restrictions at your destination. Find out more.
Anti-bacterial wipes
When you’re on board we’ll offer you Dettol anti-bacterial hygiene wipe, which can be used to sanitise hands or surfaces.
Stay in your seat if possible
Try to minimise movement around the cabin as much as you can.
Onboard menu
We’ve changed our inflight food options and service to reduce physical contact with our crew. Check our FAQs if you have any special requirements.
Visit our what to expect on board FAQs for more information
Arrivals
Maintaining distance
Observe safe distance markers and instructions. Follow the advice of the country’s public health and airport guidelines.
Connections
You must stay airside if you’re connecting through Heathrow. For other airports, visit their website.
Baggage collection
The process will be the same, though you’ll need to observe safe distance markers at all times.
Visit our arrivals FAQs for more information