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Looking forward to welcoming you back
We’ve missed you. We look forward to welcoming you back on board again soon and flying you to the destinations and people you love. When flying with us, you’ll see changes at every step of the journey, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.
Planning your trip
Things to remember
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Check the UK Government’s latest travel advice and entry requirements.
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Keep your details up to date here in case we need to get in touch.
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Book discounted COVID-19 tests for your outbound and return journey.
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We require you to wear your face mask at all times, as a guide one mask lasts four hours so please bring enough for your journey.
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You’ll be offered a new food service which will reduce physical contact with our crew. Find out more
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Check in with our app or online and download up to eight boarding passes.
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Arrive 3 hours before long-haul and 2 hours before short-haul flights. Check local airport website for information.
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At the airport
Face masks
We require you to wear a face mask at all times in the airport. As a guide, each mask lasts up to four hours.
Self-service check-in
If you can’t check in online, use the self-service kiosk and check in any baggage at our Bag Drop area.
Lounges
Selected lounges at Heathrow, Terminal 5 are now open. We’ve introduced new measures to ensure your health, well-being and safety. Read more
Minimising contact
Observe safe distance markers at the airport and boarding gate, where we are trialling a new boarding process.
Hand sanitisers
Dettol sanitising stations are positioned throughout the airport and next to touchpoints such as check-in kiosks and arrivals desks.
Boarding
Self-scan your boarding pass where possible but we’ll be on hand to check your passport details.
Visit our at the airport FAQs for more information
What to expect on board
Face masks
We require you to wear a face mask at all times. As a guide they last up to four hours, so bring enough for the duration of your trip.
Personal protection pack
When you're on board we'll offer you a personal protection pack containing a Dettol ‘2 in 1’ hand and surface wipe and hand sanitiser gel.
Stay in your seat if possible
Try to minimise movement around the cabin as much as you can.
Onboard menu
We’ve changed our inflight food options and service to reduce physical contact with our crew. Check our FAQs if you have any special requirements.
Visit our what to expect on board FAQs for more information
Cleaning
Cleaning nose to tail
Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day.
Cleaning your area
We sanitise key surfaces before every flight, from your seat to your screen, seat buckle and tray tables.
Refreshed air
In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.
HEPA filters
HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
Visit our cleaning FAQs for more information
Arrivals
Maintaining distance
Observe safe distance markers and instructions. Follow the advice of the country’s public health and airport guidelines.
Connections
You must stay airside if you’re connecting through Heathrow. For other airports, visit their website.
Baggage collection
The process will be the same, though you’ll need to observe safe distance markers at all times.
Visit our arrivals FAQs for more information
If you're ready to book
We know these are uncertain times, so we’re giving you greater flexibility on your travel bookings.
You can change your dates, destination or even cancel for a voucher if you need to. Find out more.
Terms and conditions apply. Read more about our book with confidence commitment.
