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Preparing for travel

At the airport

On board

Cleaning

Arrivals

Ready to book

FAQs

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We’ve missed you. We look forward to welcoming you back on board again soon and flying you to the destinations and people you love. When flying with us, you’ll see changes at every step of the journey, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.

Planning your trip

Things to remember

 Check the UK Government’s latest travel advice and entry requirements.
 Keep your details up to date here in case we need to get in touch.
 Book discounted COVID-19 tests for your outbound and return journey.
 We require you to wear your face mask at all times, as a guide one mask lasts four hours so please bring enough for your journey.
If you need COVID-19 travel insurance, you can find out more from our partner Europ Assistance.
 You’ll be offered a new food service which will reduce physical contact with our crew. Find out more
 Check in with our app or online and download up to eight boarding passes.
 Arrive 3 hours before long-haul and 2 hours before short-haul flights. Check local airport website for information.

At the airport

Lounges

Selected lounges at Heathrow, Terminal 5 are now open. We’ve introduced new measures to ensure your health, well-being and safety. Read more


Visit our at the airport FAQs for more information

 

What to expect on board

Onboard menu

We’ve changed our inflight food options and service to reduce physical contact with our crew. Check our FAQs if you have any special requirements.


Visit our what to expect on board FAQs for more information

Cleaning

Visit our cleaning FAQs for more information

Arrivals

Arrival information board sign.

Visit our arrivals FAQs for more information

 

If you're ready to book

We know these are uncertain times, so we’re giving you greater flexibility on your travel bookings.

You can change your dates, destination or even cancel for a voucher if you need to. Find out more.

Terms and conditions apply. Read more about our book with confidence commitment.