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Preparing for travel

At the airport

On board

Cleaning

Arrivals

Ready to book

FAQs

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You’ll see changes at every step of the journey when you fly with us, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.

Preparing for travel

Things to remember

 Check in with our app or online and download up to eight boarding passes.
 Keep your details up to date here in case we need to get in touch.
 We require you to wear your face mask at all times, as a guide one mask lasts four hours so please bring enough for your journey.
 Try to keep hand baggage to a minimum so it’s easier to move through the airport.
 You’ll be offered a new food service which will reduce physical contact with our crew.
 Special meals, including children’s meals, are unavailable. Please bring your own food if required. Normal restrictions apply.
 Do not travel and follow public health guidance if you’ve experienced symptoms of COVID-19.
 Arrive 3 hours before long-haul and 2 hours before short-haul flights. Check local airport website for information.

COVID-19 tests in the UK

If you need a COVID-19 test for your upcoming flight departing from the UK, we’ve brought together a number of options with exclusive discounts to help you book the test you need to travel easily and safely. ​

Review and book COVID-19 tests in the UK

Visit our preparing for travel FAQs for more information

At the airport

Lounges

Our Galleries North Club lounge at Heathrow Terminal 5 is now open. We’ve introduced new measures to ensure your health, well-being and safety. Read more


Visit our at the airport FAQs for more information

 

What to expect on board

Onboard menu

We’ve changed our inflight food options and service to reduce physical contact with our crew. Check our FAQs if you have any special requirements.


Visit our what to expect on board FAQs for more information

Cleaning

Visit our cleaning FAQs for more information

Arrivals

Arrival information board sign.

Visit our arrivals FAQs for more information

 

If you're ready to book

We know these are uncertain times, so we’re giving you greater flexibility on your travel bookings.

You can now take out travel insurance that includes cover for COVID-19 with our partner Allianz Assistance. Find out more.

Terms and conditions apply. Read more about our book with confidence commitment.