COVID-19 travel and service updates

1. This offer only applies for new bookings made from Tuesday 3 March 2020 onwards
2. Applies for journeys that are due to have been completed by 31 August 2021
3. Booked direct via our contact centres, ba.com or trade outlets
4. Excluding franchise airline Sun-Air
5. Bookings made on BA tickets only
6. Date changes must be made, or vouchers requested before check-in closes
7. Any fare difference between existing booking and new booking must be paid for
8. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings
9. The voucher provided is valid for use towards a new British Airways Holidays booking or British Airways flight only booking. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.

10. Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return)

 

See voucher information for further details

1. To make a “date change only” to a British Airways Holidays booking please call 0800 727 800 (freephone) from the UK. If calling from outside the UK please visit the contact us page. To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here.

2. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is based on the date your booking was made and the travel dates you have booked.

The following booking and travel dates are eligible:
i. Bookings made before 3 March 2020
Eligible for travel dates up to 28 February 2021 | Notice required – three weeks
ii. Bookings made from 3 March to 10 June 2020
Eligible for travel dates from 3 March to 31 December 2020 | Notice required - 48 hours
Eligible for travel dates from 1 January to 31 August 2021 | Notice required – three weeks
iii. Bookings made from 11 June 2020 onwards
Eligible for travel dates from 11 June 2020 to 31 August 2021| Notice required – three weeks

Date changes must be made, or a voucher requested within the notice period specified. For British Airways Holidays bookings that originate in the UK, in the event that the UK government introduce a new rule, after you have booked, which requires quarantine when returning from your booked destination, you can give notice within seven days of the government announcement. If your outward flight is departing within seven days of the announcement, you can give notice up until your flight check-in closes. The booking and travel periods above still apply, except this supersedes the notice periods stated.

3. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.
i. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit.

4. Any voucher issued must be used for bookings with travel completed by 30 April 2022.

5. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees.

6. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher.

7. The voucher provided is valid for use towards a new British Airways Holidays booking or British Airways flight only booking. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.

8. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided.

9. Vouchers are non-refundable and non-transferable. See voucher information for further details.

How do you use a voucher?

Once you receive your voucher via email, call our contact centre and quote the voucher code to use it. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Thank you for your understanding during these challenging times.

If you have an eVoucher you can find details on how to redeem it here.

 

Can the voucher be used on any route?

Yes, the voucher can be used on any British Airways marketed route with a BA flight number with the exception of bookings on Sun-Air.

 

Can the voucher be used on partner airlines or codeshares?

The voucher can be used on any British Airways marketed route with a BA flight number.

 

Can the voucher be used for British Airways Holidays?

Yes, the voucher can also be put towards a new British Airways Holidays purchase.

 

Will the voucher I've requested in exchange for my British Airways Holidays package be ATOL protected?

ATOL protection applies to confirmed package holidays originating from the UK and selected EU countries, therefore once you have exchanged your voucher for a future Flight + Hotel or Flight + Car booking, that holiday will be protected under the ATOL scheme. A credit voucher from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation.

 

I have only paid a deposit on my holiday booking, am I eligible for a voucher for this amount if within the specified book and travel period?

Yes, any amount you have paid will be credited to the voucher, excluding the value of any non-changeable hotel and / or experiences products.

 

Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher?

Yes, these are included. The amount paid for the original product is credited towards any new arrangements. The value of any non-changeable hotel and/or experience products is excluded from the voucher credit.

 

Can I use my voucher to pay some or all of the balance on an existing holiday booking?

A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking.

 

When does the voucher expire?

The voucher expires on 30 April 2022.

Your voucher can be used as payment, or part payment, for a new future booking. Your new trip booked using your voucher must be fully completed by 30 April 2022 (departure and return).

 

Does the booking have to be made in your name?

The voucher allows you to make a future booking in the name of the person on the original ticket. If you had multiple bookings each person will receive their own voucher to use. The voucher is non-transferable.

For flight + hotel and flight + car packages, one voucher per booking will be issued. The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking.

 

What happens if you book a flight that’s cheaper than the value of the voucher?

We’ll issue another voucher covering the fare difference.

 

What happens if you book a flight that’s more expensive than the value of the voucher?

You’ll need to pay any difference if the new fare is more expensive.

 

Will the voucher have any new booking restrictions?

Flights booked using vouchers will be subject to the new booking’s regular Terms and Conditions.

 

What happens if the UK Government apply a new quarantine procedure for returning to the UK after I have booked my holiday?

If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2022) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner.

This supersedes all previous notice periods and is only available for travel dates up to 31 December 2020. Voucher conditions apply - find out more. 

Other

What happens if you’ve booked through a travel agent or third party?

Please contact your travel agent for more information.

 

What should I do if I have already started my journey and need to make a change?

If you’re not able to make the change yourself on Manage My Booking, please contact us.

 

If I used Avios points to pay for part of my booking, will I be able to get a voucher?

Yes. You will receive a voucher which will equate to the full value of the original booking (cash & Avios combined) and can be redeemed against future bookings. Please note you will not be refunded any Avios points related to the original booking.

 

If I had a reward flight booked, will I be able to get a voucher?

Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. Additional Avios, taxes, fees and charges between the existing booking and new booking may be incurred.

 

Will travel vouchers that have already been issued be extended automatically for travel up to 30 April 2022?

Yes. Future travel vouchers that have been issued but not yet redeemed will be automatically extended. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return).

 

Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2022 if you want to change your booking again?

Yes. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 April 2022 or, for journeys that are due to have been completed by 31 August 2021, you can change your booking in line with our book with confidence commitment.

 

Can I combine my voucher with Avios towards a new flight, hotel, car or holiday booking?

 No. Vouchers cannot be combined with Avios, they can only be used either to redeem against fully paid flight bookings or towards a deposit/full payment of a holiday package.

 

1. Customers with a full cash, Pay With Avios or longhaul redemption booking that contains British Airways (BA), or British Airways marketed codeshare flights only on 125 ticket numbers are eligible to choose Avios instead of a cash refund for the cash element paid for their ticket.
2. Avios can only be credited to the credit card holder who made the original payment, who must be a member of the British Airways Executive Club
3. This offer is only available for bookings made directly through ba.com or offline via one of our Contact Centres, where one or more flights has been cancelled by British Airways.

1. This offer cannot be applied against bookings where a voucher or cash refund has been previously requested
2. Once the Avios offer has been chosen, customers cannot subsequently convert to a voucher or cash refund instead

1. Applies to bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021 and bookings made from 3 March onwards for travel due to be completed by 31 August 2021.

2. Booked direct via our contact centres, ba.com or trade outlets.

3. Excluding franchise airline Sun-Air

4. Bookings made on BA tickets only

5. Date changes must be made, or vouchers requested before check-in closes

6. Any fare difference between existing booking and new booking must be paid for

7. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings

8. Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return).

1. To make a “date change only” to a British Airways Holidays booking please call 0800 727 800 (freephone) from the UK. If calling from outside the UK please visit the contact us page. To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here.

2. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is based on the date your booking was made and the travel dates you have booked.

The following booking and travel dates are eligible:
i. Bookings made before 3 March 2020
Eligible for travel dates up to 28 February 2021 | Notice required – 3 weeks
ii. Bookings made from 3 March to 10 June 2020
Eligible for travel dates from 3 March to 31 December 2020 | Notice required - 48 hours
Eligible for travel dates from 1 January to 31 August 2021 | Notice required – three weeks
iii. Bookings made from 11 June 2020 onwards
Eligible for travel dates from 11 June 2020 to 31 August 2021| Notice required – three weeks

Date changes must be made, or a voucher requested within the notice period specified. For British Airways Holidays bookings that originate in the UK, in the event that the UK government introduce a new rule, after you have booked, which requires quarantine when returning from your booked destination, you can give notice within seven days of the government announcement. If your outward flight is departing within seven days of the announcement, you can give notice up until your flight check-in closes. The booking and travel periods above still apply, except this supersedes the notice periods stated.

3. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.
i. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit.

4. Any voucher issued must be used for bookings with travel completed by 30 April 2022.

5. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees.

6. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher.

7. The voucher provided is valid for use towards a new British Airways Holidays booking or British Airways flight only booking. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.

8. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided.

9. Vouchers are non-refundable and non-transferable. See voucher information for further details.

1. Applies to customers with bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021.
2. Applies to customers with bookings made from 3 March 2020 onwards for travel completed by 31 August 2021.
3. Booked direct via our contact centres, ba.com or trade outlets
4. Excluding franchise airline Sun-Air
5. Bookings made on BA tickets only
6. Date changes must be made, or vouchers requested before check-in closes
7. Any fare difference between existing booking and new booking must be paid for
8. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings
9. The voucher provided is valid for use towards a new British Airways Holidays booking or British Airways flight only booking. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.
10. Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return).

See voucher information for further details.

 

1. To make a “date change only” to a British Airways Holidays booking please call 0800 727 800 (freephone) from the UK. If calling from outside the UK please visit the contact us page. To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here.

2. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is based on the date your booking was made and the travel dates you have booked.

The following booking and travel dates are eligible:
i. Bookings made before 3 March 2020
Eligible for travel dates up to 28 February 2021 | Notice required – 3 weeks
ii. Bookings made from 3 March to 10 June 2020
Eligible for travel dates from 3 March to 31 December 2020 | Notice required - 48 hours
Eligible for travel dates from 1 January to 31 August 2021 | Notice required – three weeks
iii. Bookings made from 11 June 2020 onwards
Eligible for travel dates from 11 June 2020 to 31 August 2021| Notice required – three weeks

Date changes must be made, or a voucher requested within the notice period specified. For British Airways Holidays bookings that originate in the UK, in the event that the UK government introduce a new rule, after you have booked, which requires quarantine when returning from your booked destination, you can give notice within seven days of the government announcement. If your outward flight is departing within seven days of the announcement, you can give notice up until your flight check-in closes. The booking and travel periods above still apply, except this supersedes the notice periods stated.

3. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.
i. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit.

4. Any voucher issued must be used for bookings with travel completed by 30 April 2022.

5. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees.

6. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher.

7. The voucher provided is valid for use towards a new British Airways Holidays booking or British Airways flight only booking. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios.

8. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided.

9. Vouchers are non-refundable and non-transferable. See voucher information for further details.

If you have a Future Travel Voucher and you’re ready to use it, please call our contact centre on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from outside the UK, and quote your voucher code so we can assist with your booking. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here.

Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Thank you for your understanding during these challenging times.

If you have an eVoucher you can find details on how to redeem it here.

Please see voucher information in the section below for further details. To use your British Airways Holidays voucher, please see instructions on your voucher confirmation email.

Claiming the voucher

How do your claim your voucher?

Complete an application which you can find here. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. However we will honour the date at which you submitted your voucher application. Thank you for your patience.

What bookings are eligible for a voucher?

• Bookings made prior to 3 March 2020 for journeys that are due to have started by 28 February 2021

• Bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021

 

My outbound flight leaves up to 28 February 2021 but my return flight is after 28 February 2021, am I eligible for a voucher?

Yes, as long as you've started your journey with us by 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 31 August 2021 (for bookings made from 3 March 2020 onwards).

 

I have applied for a voucher, but I still see my flight in Manage My Booking. Do I need to do anything?

No, if you have completed the voucher application form, there is no further action required.

Due to high demand it may take a few days before the voucher confirmation is processed and a response received. However we will honour the date at which you submitted your voucher application. Thank you for your patience.

Please do not cancel your original booking. We will not be able to issue a voucher for a flight that has been cancelled.

 

When can a booking be exchanged to receive the voucher?

Flight only bookings can be exchanged up to the close of check-in. Date changes and voucher exchanges requested for flight + hotel and flight + car package bookings must be made a minimum of three weeks before departure if booking after 11 June 2020. If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 31 August 2021 three weeks’ notice applies. If you booked before 3 March 2020 for travel up to 28 February 2021, three weeks notice applies. In the event that the UK government introduce a new quarantine requirement when returning from your booked destination, you can give notice within 7 days of the government announcement, or the day of your outward departure (must be requested before flight check-in closes), if sooner. This supersedes the notice periods stated and applies only to the booking and travel dates shown above.

 

Can you get a voucher if you’ve already taken advantage of the no change fee policy and changed a flight?

Yes, you can still receive a voucher if your travel date is before 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 31 August 2021 (for bookings made from 3 March 2020 onwards).

 

I’ve already cancelled my flight. Can I claim a voucher retrospectively?

We are unable to issue a voucher for a flight that has already been cancelled by a customer.

 

Can you get a voucher if your flight has already departed?

No, you are not eligible to receive a voucher.

 

What happens if I've paid extra for seating or baggage?

A seating credit will be included in the value of your Future Travel Voucher. This seating credit has to be used towards a seating purchase when you make a new booking. 

Where a booking has been made through a travel agent and seating has been booked directly with BA, when the new booking is made with the travel agent, you or your travel agent can contact BA to apply the seating credit to the new booking. 

Baggage purchases will be refunded and will not be credited with a voucher.

 

Are flight + hotel and flight + car packages eligible to receive the voucher?

Yes, these are included. The amount paid for the original package holiday is credited towards any new arrangements. The value of any non-changeable hotel and / or experiences products is excluded from the voucher credit.

 

What currency will the voucher be in?

We’ll issue vouchers in the same currency as your original payment.

 

Can my voucher be converted to a cash refund if my original flight is subsequently cancelled?

No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate.

Using the voucher

How do you use a voucher?

Once you receive your voucher via email, call our contact centre and quote the voucher code to use it. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Thank you for your understanding during these challenging times.

If you have an eVoucher you can find details on how to redeem it here.

 

Can the voucher be used on any route?

Yes, the voucher can be used on any routes sold by British Airways with the exception of bookings on Sun-Air.

 

Can you use a voucher to book codeshare or partner airline flights?

Yes. This means you’re free to book flights operated by our partners, such as American Airlines, using your voucher.

 

Can the voucher be used for British Airways Holidays?

Yes, the voucher can also be put towards a new British Airways Holidays purchase.

 

Will the voucher I've requested in exchange for my British Airways Holidays package be ATOL protected?

ATOL protection applies to confirmed package holidays originating from the UK and selected EU countries, therefore once you have exchanged your voucher for a future Flight + Hotel or Flight + Car booking, that holiday will be protected under the ATOL scheme. A credit voucher from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation.

 

I have only paid a deposit on my holiday booking, am I eligible for a voucher for this amount if within the specified book and travel period?

Yes, any amount you have paid will be credited to the voucher, excluding the value of any non-changeable hotel and / or experiences products.

 

Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher?

Yes, these are included. The amount paid for the original product is credited towards any new arrangements. The value of any non-changeable hotel and/or experience products is excluded from the voucher credit.

 

Can I use my voucher to pay some or all of the balance on an existing holiday booking?

A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking.

 

When does the voucher expire?

The voucher expires on 30 April 2022.

Your voucher can be used as payment, or part payment, for a new future booking. Your new trip booked using your voucher must be fully completed by 30 April 2022 (departure and return).

 

Does the booking have to be made in your name?

The voucher allows you to make a future booking in the name of the person on the original ticket. If you had multiple bookings each person will receive their own voucher to use. The voucher is non-transferable.

For flight + hotel and flight + car packages, one voucher per booking will be issued. The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking.

 

What happens if you book a flight that’s cheaper than the value of the voucher?

We’ll issue another voucher covering the fare difference.

 

What happens if you book a flight that’s more expensive than the value of the voucher?

You’ll need to pay any difference if the new fare is more expensive.

 

Will the voucher have any new booking restrictions?

Flights booked using vouchers will be subject to the new booking’s regular Terms and Conditions.

 

What happens if the UK Government apply a new quarantine procedure for returning to the UK after I have booked my holiday?

If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2022) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner.

This supersedes all previous notice periods and is only available for travel dates up to up to 31 December 2020. Voucher conditions apply - find out more. 

Other

What happens if you’ve booked through a travel agent or third party?

Please contact your travel agent for more information.

 

What should I do if I have already started my journey and need to make a change?

If you’re not able to make the change yourself on Manage My Booking, please contact us.

 

If I used Avios points to pay for part of my booking, will I be able to get a voucher?

Yes. You will receive a voucher which will equate to the full value of the original booking (cash & Avios combined) and can be redeemed against future bookings. Please note you will not be refunded any Avios points related to the original booking.

 

If I had a reward flight booked, will I be able to get a voucher?

Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. Additional Avios, taxes, fees and charges between the existing booking and new booking may be incurred.

 

Will travel vouchers that have already been issued be extended automatically for travel up to 30 April 2022?

Yes. Future travel vouchers that have been issued but not yet redeemed will be automatically extended. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return).

 

Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2022 if you want to change your booking again?

Yes. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 April 2022 or, for journeys that are due to have been completed by 31 August 2021, you can change your booking in line with our book with confidence commitment.

 

Can I combine my voucher with Avios towards a new flight, hotel, car or holiday booking?

 No. Vouchers cannot be combined with Avios, they can only be used either to redeem against fully paid flight bookings or towards a deposit/full payment of a holiday package.

 

You can find information on eVouchers here.

Find the latest information on entering the UK here.

New rules for arrivals may have been introduced at your destination. If you are departing from the UK, please check the latest travel advice and entry rules on the FCDO website. If your journey starts outside of the UK, we recommend you check the equivalent website in your country.

Whenever possible we will contact you by email or SMS to let you know of any changes before your departure. Please make sure your details are up to date in Manage My Booking.

In the event that rules are updated with minimal notice, you will be given full information of the changes when you arrive at your departure airport.

 

Please be aware that some countries require you to take a COVID-19 test before you depart, and will only let you enter the country if you’ve tested negative. Please check the FCDO website for further details.

If you are in the UK and wish to take a COVID-19 test, you can find information about discounted testing here.

Each passenger is responsible for checking and conforming with the entry and exit requirements at their arrival and return destinations.

When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list.

As a guide, a face mask could last up to four hours, so please make sure you bring enough for the duration of your trip. You will be asked to remove your mask for any passport checks, but you'll be advised when to do so by our colleagues. When you’re on board, you’re allowed to remove your face mask for a reasonable time to enable you to eat or drink. When you’re not consuming food or drink, your face mask must be placed back on and must cover your nose and mouth at all times. Please be aware that some airports/countries now mandate that you wear face masks so make sure you check your destination airport and country guidelines before you travel, so you can arrive prepared.

Exemptions

The UK Government has provided a list of exemptions for those who may not be able to wear a face mask which includes children under the age of 11. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation.

Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day.

Find out about all of our enhanced cleaning measures.

We’ve changed our inflight food options and service to reduce physical contact with our crew.

Special meals, including children’s meals, are unavailable. Please bring your own food if required. Normal restrictions apply.

Find out more about our inflight food options.

We have reduced the ‘balance due’ date for all new and existing bookings that include a hotel and/or car. Your final balance is now due three weeks prior to your date of travel.

To say thank you to Executive Club Members, we've extended Tier status by 12 months and made it easier to retain and upgrade status too.

We’ve also applied a 6-month extension to any current vouchers. Find out more about how we are supporting Executive Club Members tier status and benefits here.

Our book with confidence commitment

In these unprecedented times we know how important it is for you to have flexibility.

Our book with confidence commitment means you have the option to change your booking date and destination. Or even cancel it completely.

Changing your booking

You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021). Change Booking Terms and Conditions

Cancelling your booking

If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking. For bookings made from 3 March 2020 onwards, this applies for journeys that are due to be completed by 31 August 2021. For bookings made prior to 3 March 2020, this applies for journeys that are due to be completed by 28 February 2021. Your voucher will be valid until 30 April 2022. Cancellation Terms and Conditions

Visit www.comair.co.za for the latest information on Comair’s operations.

If you need to change your booking or cancel and request a voucher, you can do this online.

If you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. Our contact centre opening hours are 06:00-04:30 Monday to Sunday BST. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here.

Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Thank you for your understanding during these challenging times.

 

Italy has introduced additional measures for customers travelling into the country.

Before you travel please be aware that you will have your temperature screened before your flight departs, and customers with a high temperature won’t be allowed to board the flight.

You will need to complete a Health Declaration form at check-in, and check-in any large hand luggage. In order to comply with requirements set by the Italian Authorities, loose items of clothing will not be allowed in the overhead lockers on your flight. These items will need to be placed under the seat in front of you or in your hand baggage. There will be no additional charge for this, as long as it does not exceed the standard hand baggage allowance.

Face masks should always be worn in the airport and onboard your flight. As a guide, masks can last up to four hours, so please bring enough for the duration of your trip. Please do not travel if you’ve experienced symptoms of COVID-19 within the last 8 days.

If you’re unable to travel please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad and we’ll talk you through your options.

If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. 

We have been working hard to make changes for anyone with additional needs. Please visit Travelling with a Disability for more information.