On this page you can:
If your flight has been cancelled, or you've experienced a significant delay, we will help you re-arrange your travel plans.
If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim.
Contact the airport you were in or flying to when you lost your property.
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We are sorry your travel experience with us didn't meet your expectations.To help us resolve your issue as quickly as possible, please choose from the following options.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
Our Customer Relations team is here to help you with any problems you've had during or after your journey.
If you need help with delayed or cancelled flights, lost or damaged baggage or making a complaint, please see the sections above.
If you want to speak to us about something else, please call us.
To contact the United States Department of Transportation, you can write to:
Aviation Consumer Protection Division, C-75
US Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
You can also get in touch with us on Twitter @British_Airways.
We value your comments about our website. Please let us know what you think so that we can continue to improve it.