We're passionate about food, our meals are made with high quality ingredients and we do our best to cater for people with food allergies.
We cannot guarantee an environment completely free from allergens, allergens and traces of allergens may be present in our meals.
For customers with a severe food allergy, please read more about travelling with severe food allergies.
When booking travel, staff are unable to pass on dietary information to cabin crew. When travelling, it is essential that information on your allergies is communicated to cabin crew upon boarding. Information is available on our flights on the allergens contained within the meals served.
For customers with food allergies, the below provides guidance on ingredients used in most meals. The below is not an exhaustive list.
|Ingredients||On board usage|
|Dairy||We offer a low lactose special meal which excludes cheese, dairy products and their derivatives and lactose or milk products. In addition, our vegan vegetarian meal is completely dairy free.|
|Eggs and egg products||Our in-flight meals may contain eggs or egg products. Our vegan meal does not contain any added eggs or egg products.|
|Gluten||We offer a low gluten meal that excludes wheat, wheat flour, barley oats, rye, bread, cakes (unless wheat-free), pastry, sausages or any flour-based products.|
|Peanuts||Our in-flight meals do not contain peanuts or peanut products. However, they may be produced at a facility that handles peanuts, therefore we are unable to offer a peanut-free special meal.
Peanuts may be used in some airport lounges. Please confirm with lounge staff upon arrival.
|Seafood||Our in-flight meals may contain seafood products. To ensure a meal free of seafood products, our vegetarian and vegan special meals are seafood-free.|
|Sesame||Our in-flight meals may contain sesame. We do not currently offer a special meal free of sesame.|
|Tree nuts||Our in-flight meals may contain tree nuts, such as walnuts and cashews. We do not currently offer a special meal free of tree nuts.|
|Other food sensitivities and combinations||We can only supply the meals outlined in our special meal options.
We do not offer special meal options for allergies not listed in our special meal options. We are therefore unable to guarantee that a suitable meal will be available on board.
For customers with multiple food allergies, we cannot offer any variation on the special meal options provided.
We source food from all around the world and not every country considers the same food ingredients to be potential allergens. On UK-bound flights, allergen labelling on the packaging may not reflect all the allergens listed under UK legislation.
We cannot guarantee an environment completely free from allergens and traces of allergens may be present in our meals.
When travelling, customers can bring food on board. Customers will need to follow local security and immigration rules regarding the transport of food.
Please ask our cabin crew for information relating to allergens within the meals served on your flight. If you have a severe food allergy, you must talk to your cabin crew about your allergy and can ask for more information about the allergens in your meal.