Skip to Navigation

Family at an airport.

It’s worth giving yourself extra time to get through the airport, particularly if you’re travelling during busy periods, like school holidays. You can also be prepared by doing some things before you get to the airport, like checking in.

Woman checking in on laptop computer.

Check in on or your mobile

Take the stress out of travelling, and check in up to nine people using Choose your seats and print or download all your boarding passes onto one mobile device, as early as 24 hours before your flight is due to depart.

If you can’t check in online, you will be able to use a kiosk or check-in desk when you arrive at the airport.

If you'd like to take more bags than your free checked baggage allowance, you can purchase extra bags - up to 10 in total per person, including your free allowance. It’s cheaper to pay for extra bags on, which you’ll need to do before you check in.

Pay for extra bags

Mobile phone.

British Airways app

With the British Airways mobile app, you can manage all of your travel plans on the move; check in, choose your seat, store everyone’s mobile boarding pass on one mobile and receive gate notifications (iPhone only). Many of the same features are also available with the iPad app.

More about British Airways on your mobile

Close up of young female customer scanning boarding pass at self-bag drop machines at London Heathrow Terminal 5.

Check in at the airport

If you can't check in online or on your mobile, save time with our quick and easy to use check-in kiosks, available at many airports.

Use the touch screen to choose your seats and check in within minutes.

You can also check in for your onward or return flight, if it’s within 24 hours.

Collect your boarding pass at a check-in kiosk

If you’ve already checked in before you arrive at the airport, you can go straight to a check-in kiosk and print your boarding pass.

All you need is:

  • your booking reference, or
  • a form of identification (e.g. credit/debit card, Executive Club card or passport) and your flight number.

You can also go to a check-in desk where our staff will be pleased to help you.

If you’re travelling from London Heathrow Terminal 5, check in at our family zone located in Zone E. With direct access to oversize baggage belts for car seats and pushchairs, it's designed to make check in easier for the whole family.


Drop off your bags

When you've checked in, take your baggage to the Bag Drop desk so that it can be tagged and sent to your aircraft. Then head straight through security so you get to your gate on time.

Parents pushing daughter on luggage trolley in airport.

Get through security on time

Some airports have dedicated 'Family Lanes' to help you and your children get through security stress-free. Ask at your departure airport if there is a 'Family Lane'.

Airport security will vary around the world, so please check what restrictions your airport has in place for carrying baby milk and food in your hand baggage. You’ll be able to take liquids through security that meet the general restrictions. When you’re travelling with a baby, you may also take milk and formula in baby bottles, which can exceed the liquid measure restrictions.

Find out about liquids in hand baggage

Make sure you get through security in good time and well before you’re due at your gate.

We recommend that you go straight through security as soon as you’ve dropped off your bags, as this can take longer than normal during busy periods.

At London Heathrow Terminal 5, security closes 35 minutes before your flight’s scheduled departure time, so you must be through before then. This conformance time is managed by the airport authority and British Airways has not control over it.

Woman and child on a beach with a pushchair.

Pushchairs and car seats

When it comes to pushchairs, the size is important if you want to be able to collect your pushchair at the aircraft door on arrival.


If you have a small, fully collapsible and lightweight pushchair/stroller (with maximum dimensions of 117cm x 38cm x 38cm/46in x 15in x 15in when the pushchair is collapsed), you can take this right to the aircraft door and collect at the aircraft door at most airports.

Please arrive at your departure gate no later than 45 minutes before departure time, and prepare to pre-board the aircraft.

Our staff will put your pushchair into the hold and will do all possible to return it to you at the aircraft door. Pushchairs that fold down into a carry bag, such as the Yo-Yo Zen and are within the maximum hand baggage dimensions, can be taken on board in place of, but not in addition to, your larger cabin bag. As with all larger cabin bags, this is not guaranteed to travel in the cabin, but our staff will make every effort to accommodate if space is available.

All other, larger pushchairs, including double and multi-piece pushchairs can be taken to the departure gate, however, on arrival you must pick up these larger pushchairs at the baggage carousel in the baggage hall.

Please be aware that walking distances at airports can be long, and if you bring a pushchair that does not fit within the criteria to be collected at the aircraft door, you should be prepared to transport your child to the baggage carousel by another method. Many parents find slings useful to carry their baby whilst keeping hands free for baggage.

Car seats

You can take the car seat on board the aircraft, if you've booked a seat for your infant or child and intend to secure the car seat into it.

Please check car seat dimensions and safety requirements so that you know your car seat will fit safely into the aircraft seat.

Car seat information

Get to the gate on time

Your boarding gate number is published an hour before departure and you'll find this on the airport screens, your boarding pass and the BA mobile app (iPhone only).

If you're an Executive Club Gold or Silver Member, you can bring your child into the lounge to relax with you as a guest, however you'll be unable to bring both your partner and your child if you’re travelling as a family.

Families board first

To make things easier for you, we always invite families with infants under 2 and young children in pushchairs to board first, so that you and your family can get settled on board. Please get to the gate at least 45 minutes before departure so that you are ready to board and we have enough time to load your pushchair in the hold.

Please note the gate closing time shown on your boarding pass. If you arrive late to the boarding gate, you won't be able to travel.

My 1st Years Kids Zones at Heathrow and Gatwick

We've teamed up with leading British children’s brand, My 1st Years to make sure our youngest travellers get off to a flying start before they've even boarded.

Seven of our lounges at Heathrow and Gatwick include dedicated My 1st Years Kids Zones where young flyers can have endless entertainment.

Whilst you relax, your children can ride on mini aeroplanes, play musical instruments or cook up a storm in the mini kitchens.