We're sorry for the inconvenience caused by your delayed or cancelled flight. We understand how stressful this can be and we will always do our best to prevent this. If we have to make any changes, we'll carefully consider all possible options to minimise the impact to your journey and will only cancel a flight if we absolutely have to.
*As determined by EU regulations:
If your flight is cancelled, we'll automatically re-arrange any disability or mobility assistance you have requested.
• If your flight is cancelled, we will do our best to maintain the seats you had previously selected.
• If you paid to reserve a particular seat, we will do our best to find a suitable alternative for you. Where this is not possible, you can apply for a refund.
If your flight is cancelled, we will carry forward any meals you had ordered in advance (including special meals) to your rebooked flight.
Get help with lost and damaged baggage.
If your flight is delayed or cancelled and you incurred additional expenses because of this, you may be able to claim a refund. If you have travel insurance for your journey, please contact your insurer first to save time and for a greater level of coverage.
Please note that we will only refund reasonable expenses for the above.
The quickest way to claim your expenses is to do this online. You will need:
It takes about 10 to 15 minutes to complete the form. Our Customer Relations team will aim to process your claim as soon as possible.
Please contact them directly to advise and make changes to your booking.
Please see your rebook and refund options for more information.