We’re using biometric technology for some of our flights to speed up your airport experience but in most cases this is a voluntary process and you remain free not to use it.
Biometrics help to verify your identity without checking your physical documents at each stage of the journey. We do this by capturing your photo at touchpoints such as check-in, bag drop, security and boarding.
In some cases, we may also share your biometrics with authorities in your departure and/or destination countries to confirm your identity.
There is no need to enrol into the service before you travel. Each time you fly you will have a new opportunity to use the biometric technology and will be asked to consent to that at that time as detailed further below.
In the future we plan to offer an enrolled biometric service that will further improve your travel experience.
Unless use of biometrics is required by law, your use of biometrics is voluntary and requires your consent (or where required under applicable law your explicit consent) so that we can process your data.
You provide that consent each time you pass through biometric touchpoints, and you can withdraw your consent at any time.
We will provide signs to inform you of the use of biometrics at the first and subsequent touchpoints.
We will indicate if this includes sharing your biometrics with authorities in your departure and/or destination countries to confirm your entitlement to travel.
You can use our non-biometric touchpoints if you prefer.
In locations where the use of biometrics is legally required you may have to use biometric services to be able to travel.
In addition to the technology partners and airports who are involved in delivering biometric services, data is shared as set out below:
If you use the biometric service we take a photo and extract biometric data. We then match it against another photo when you present yourself at another touchpoint.
If you use biometric touchpoints without being enrolled into a biometric service, we will delete the photo and related biometric data within 48 hours of the scheduled flight arrival. After that we hold anonymised transactional data in relation to your use of the service to enable to us to improve the biometric technology.
In some cases that extraction and matching process is performed by a third party such as on flights to the US when it is performed by the US Customs and Border Protection. Learn more about how this process works and the period data is retained for by third parties.
If you have any questions about your use of biometrics please contact firstname.lastname@example.org.