Overview

Haven Riviera Cancun is an adults-only, all-inclusive beachfront resort and a member of Preferred Hotels and Resorts L.V.X Collection. Situated on a pristine and uncrowned stretch of beach, Haven Riviera Cancun specializes in couples, romance, spa and wellness holidays. You’ll find spacious suites, delectable restaurants, trendy bars, including a swim-up bar and nightclub, and a full-service spa for the ultimate relaxing getaway.

Haven Riviera Cancun is situated on a stunning beachfront on the north-east edge of Mexico’s Yucatán Peninsula. The lively centre of Cancun is around 21 miles north, bursting with shops, restaurants and nightlife, while its airport is just 10 miles from the hotel. If you head 31 miles south you’ll find the resort centre of Playa Del Carmen, known for it’s nightlife and coral reefs, or head further and discover the Tulum Archaeological Zone, home to an ancient Mayan port city.

All accommodation at Haven Riviera Cancun are suite style offering plush queen and king-size beds and dedicated concierge. Some suites also have a private whirlpool bath on the balcony. You can choose a swim-out suite with a dedicated terrace leading to a shared infinity-style pool. A Romance Suite brings additional benefits such as, a bottle of sparkling wine and chocolate dipped strawberries, a turndown service and a romantic whirlpool bath for two on the balcony, plus a private concierge can assist in a personalised aromatherapy selection.

Upgrade to a Serenity Club suite and benefit from a private check-in lounge and suites with an ocean view. You’ll stay refreshed with a premium minibar and the finest toiletries, and rest comfortably with a premium pillow menu and a sleep-well kit. A shared butler can assist with aromatherapy, personal wellness and more. Plus, you’ll have access to the Serenity Club Lounge where you’ll be indulged with premium wines, spirits and finger foods. 

Accommodation details

Address:

Carretera Federal 307
Chetumal, Puerto Juarez
Cancun
Mexico
77569

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 11:00

Location:

13.6 mi / 21.9 km from city centre

Room types and facilities

Junior Suite Garden View

Sleeps 3, Bed Type: King(s) and sofa bed  Satellite television, Minibar, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Junior Suite Partial Ocean View

Sleeps 2, Bed Type: King(s)  Satellite television, Minibar, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Junior Suite Swim-Out Garden View

Sleeps 3, Bed Type: King(s) and sofa bed  Satellite television, Minibar, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Junior Suite Swim-Out Part Oceanvw

Sleeps 2, Bed Type: King(s)  Satellite television, Minibar, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Serenity Club Junior Suite Oceanfrt

Sleeps 2, Bed Type: King(s)  Satellite television, Minibar, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Serenity Romance Junior Oceanfront

Sleeps 2, Bed Type: Double(s)  Satellite television, Minibar, Refrigerator, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Serenity Club Junior Swim-Out Ocnfr

Sleeps 2, Bed Type: King(s)  Satellite television, Minibar, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

Serenity Romance Jnr Swim-Out Ocnft

Sleeps 2, Bed Type: Double(s)  Satellite television, Minibar, Refrigerator, Ceiling fan, Air conditioning, Private bathroom, Separate Shower, Balcony/Lanai/Terrace, In Room Movies, Television

General facilities

  • Health club
  • Laundry/Valet service
  • Sauna
  • Onsite laundry
  • Spa
  • Casino
  • Coffee shop
  • Concierge desk
  • Exercise gym
  • Internet services
  • Tennis court
  • Beauty shop/salon
  • Solarium
  • Currency exchange
  • 6 Restaurant
  • 4 Pool
  • Aerobics instruction
  • Whirlpool
  • Jacuzzi
  • Outdoor pool
  • 9 Lounges/bars
  • Pool Bar
  • Golf
  • Room service
  • Dry cleaning
  • Shop
  • Massage services
  • Safe deposit box
  • Driving range
  • Elevators
  • Live entertainment
  • Steam bath

Other facilities

Time can be well spent here, lazing by the pool and chilling on the pristine beach, but there’s also plenty of activities to entertain. Make use of the tennis court and half basketball court and partake in a game of beach volleyball. There’s plenty of fun table games including ping pong and you could partake in a line-up of classes and experiences such as yoga, cooking classes, macramé workshops and mixology (subject to change).

If you want to relax further, the cutting edge spa offers a range of therapies incorporating the Mayan healing philosophy with traditional and holistic methods. Enjoy a complete hydrotherapy circuit with a sauna, aromatherapy steam room, sensation showers, a giant jacuzzi, a dynamic pool with various jets. Kick back in the relaxation area with tea and fruit juice or work up a sweat in the 24-hour gym. There’s also a beauty salon and treatment rooms including a dedicated couples room.

Haven Riviera Cancun can provide complimentary green fees at the nearby El Tinto Golf Club, designed by Nick Price. Tee times are subject to availability.

Serenity Club guests also enjoy a daily a la carte breakfast option overlooking the ocean or pool, an invitation only weekly manager’s cocktail reception and special VIP treats served daily by the hotel Chef’s and nightly by the General Manager of the resort. 

Dining information

You can delight in a choice of restaurants with cuisines from all over the world. From Mediterannean find dining at Olios and Asian Fushion at Satsu to a Mexican steakhouse, Agua Bendita and a traditional trattoria, Vora Mar. Each offering delectable a la carte menus and additional dining experiences. Flavours Marketplace is the main restaurant serving breakfast, lunch and dinner. It offers comfortable seating, a relaxed ambience and a wide variety of dishes presented in culinary stations.

For lighter meals there Mistral Snack Bar plating up burgers, fries and small bites, or you can grab a pastry or gelato at Mocaccino, a coffee shop located in the lobby. If you’re staying in a Serenity Club room you’ll have access to two additional restaurants, Tahani fine dining for a la carte breakfast and dinner and Vistas Restaurant serving a la carte breakfasts and a salad bar lunch.

You’re never far away from a bar, with different venues to suit each mood. Moet Corner provides a sophisticated cocktail bar with stunning ocean views, while Lime, an American style bar offers televised sports event alongside sunset views. For a relaxing refreshment there’s Haven Bar or you can dance the night away at Moons Nightclub – a social lounge with nightly entertainment and late night DJ. There’s also two pool bars one with swim-up seating. 

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