Overview

Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya Hacienda is nothing short of the ultimate crowd pleaser. There are two distinct areas to this hotel; the Hacienda section is geared up for family-friendly fun, with its 23-slide Rockaway Bay Water Park and signature hangouts. Kids and teens can escape to an adult-free zone designed just for them, leaving you to explore the adult-only, Heaven section.

Located in the popular resort of Puerto Aventuras, on the Riviera Maya, home to a stunning private beach lining the natural sea cove. The serene waters are ideal for snorkelling, kayaking and swimming. It’s just over 45 miles from Cancun International Airport, with a transfer time of approximately one hour.

Choose a room or suite to match both your mood and your taste, from Deluxe Gold to Rock Royalty – offering a Rock Royalty personal assistant, spa tub preparation, complimentary 25-minute couple massage at the Rock Spa® plus much more. All rooms feature 300-threadcount Egyptian cotton bedding, free Wi-Fi, KOHLER rain showers, hydro spa tubs and Rock Spa® bath amenities. Look out for PURE WELLNESS® Hypo­Allergenic rooms designed to provide a better night’s sleep, particularly if you have allergies.

You can also select The Sound of Your Stay® – the Picks® Programme gives you access to a selection of 20 Fender® electric guitars, the Wax® Programme provides Crosley turntables, available upon request and availability, and the Tracks® programme provides a curated playlist.

Accommodation details

Address:

Carretera Cancun - Tulum Km. 72
Cancun
Mexico
77710

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 12:00

Location:

51.8 mi / 83.5 km from city centre

Room types and facilities

Total Number of Rooms - 870

Relocations - not valid for new bkg

Sleeps 9

General facilities

  • Playground
  • Laundry/Valet service
  • Business center
  • Baby sitting
  • Non-smoking rooms (generic)
  • Children's nursery
  • Complimentary in-room coffee or tea
  • Coffee shop
  • Concierge desk
  • Exercise gym
  • On-Site parking
  • Hair dryer
  • Nightclub
  • Internet services
  • Beauty shop/salon
  • Solarium
  • Ironing board
  • Bicycle rentals
  • Hairdresser/barber
  • Currency exchange
  • 5 Restaurant
  • 2 Pool
  • Aerobics instruction
  • Whirlpool
  • Jacuzzi
  • Outdoor pool
  • 3 Lounges/bars
  • Pool Bar
  • Golf
  • Dry cleaning
  • Water sports
  • Safe deposit box
  • Elevators
  • Live entertainment

Other facilities

Hacienda has been designed with families in mind. There are two swimming pools and Rockaway Bay, a 23-slide waterpark with slides of all sizes, including six high speed slides for teenagers and adults. Kids will revel in a little independence when they hang out at the Hard Rock Roxity Kids Club™ and the Cavern - Teen’s Club and Lounge. Offering nine gaming PCs, three Xboxes, two Nintendo Switches and a VR station, HyperX is the ultimate escape for tech fans aged ten and over. 

Adults only can also access the Heaven section of the hotel, which offers four pools and a private stretch of beach. There’s a full menu of spa treatments available at Rock Spa®, featuring 75 treatment rooms, hydrotherapy facilities, sauna and steam rooms. POSH® beauty salon will take you to the next level of glamour, while workouts at the Body Rock® Fitness Centre or daily classes at the Yoga Temple will keep you in shape. If golf is more your game, you can hit the links at the 18-hole Robert von Hagge signature golf course. Or for a spot of retail therapy the Rock Shop® can kit you out in legendary Hard Rock merchandise.

Dining information

The Market features an international buffet for breakfast, lunch and dinner. Pizzeto serves brick-oven pizzas and salads, soups and pasta a la carte. At Frida you can enjoy traditional Mexican specialties, while Ipanema focusses on Brazilian rodizio. Zen offers the very best of traditional Asian cuisine, from sushi to the Teppanyaki experience. Cafetto offers a continental breakfast, snacks, coffee and tea, or you can order from the pool menu at Float.

Additional information

In response to Coronavirus (COVID-19) there will be thermal temperature screening procedures in place when entering the hotel. Concierge and butler service are available at the Lobby Hacienda. Not all restaurants and bars will be open, and buffets will be replaced with a la carte meals or assisted buffet. The fitness centre and yoga temple will operate with a limited capacity. Reservations are required at the spa. The nightclub will be unavailable until further notice.

Hard Rock Hotels are committed to keeping you safe, visit ba.com/hardrock-rivieramaya-safety and find out more about the measures they've put in place.

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