Customs declaration rules

If you have travelled internationally, you may be required to complete a local customs declaration form before we can return your bag.

If you were asked to do this before leaving the airport, you do not need to take any further action. In all other circumstances, please see the guidance below.

Which countries are in the European Union (EU)?

About your journey

collapsedshowYour flight was cancelled and you didn’t travel

If your flight was cancelled after you checked your bag in and you are now waiting for it to be returned to you from the departure airport, you do not need to make a customs declaration.

collapsedshowYour journey was entirely within the UK

If you flew on a UK domestic flight, you do not need to make a customs declaration.

collapsedshowYour journey was entirely within the EU

If you flew from one EU country to another, including the UK, you do not need to make a customs declaration.

collapsedshowYou travelled from outside the EU to the UK

If your journey to the UK originated from outside of the EU, you must complete and return the following form to enable us to clear your bag through customs and return it to you, otherwise your bags may be delayed at customs. Please include your missing baggage report number on the form.

Clearance of Missing or Delayed Baggage form

Please fax the completed and signed form to the arrival airport where you expected to collect your bags.

Airport Fax number
Aberdeen +44 1224 725026
Belfast City +44 289 093 5049
Edinburgh +44 131 344 3769
Glasgow +44 141 887 2282
Inverness +44 1667 464129
Jersey +44 1534 484087
Leeds Bradford +44 113 250 6547
London Gatwick +44 1293 666550
London Heathrow +44 203 165 0126
London Stansted +44 1279 66 3785
Manchester +44 161 489 2616
Newcastle +44 191 214 4469

Bringing goods into the UK

If your baggage contains goods over the limits of what you may bring into the UK, you will need to declare your goods through the RED channel at the airport in person. We will contact you when we have located your bags so that you can do this. We cannot do this on your behalf.

Check what you are allowed to bring into the UK

collapsedshowYou travelled from outside the EU to an EU country other than the UK

Outside of the UK, each country has its own customs rules and requirements. Please contact us to check what action you need to take.

collapsedshowYou travelled to a country outside of the EU

Outside of the UK, each country has its own customs rules and requirements. Please contact us to check what action you need to take.