Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowGet help with baggage claims
Contact details and opening hoursAddress

Fax: +44 (0) 17 8788 3195
(for sending copies of documents or receipts)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +44 (0) 17 8788 3195
(for sending copies of documents or receipts)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

collapsedshowEnquire about group travel bookings
Website and email

Request a group travel quote

collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hoursAddressWebsite and email

Telephone: 001 800 4415 906 -
(Toll free, only available within Thailand)

Telephone: (+66) 02 014 7499 - (General Sales Agent, service fee applies)
Monday - Friday
08:30-17:00

British Airways General Sales Agent (service fee applies)
18th Floor, Charn Issara Tower 1,
942/157 Rama IV Road,
Suriyawongse
Bangrak
Bangkok 10500

Customer:
contactba.bkk@ba.com

Trade:
agentba.bkk@ba.com