We are cancelling Future Travel Vouchers issued against bookings made directly with us and providing a refund because we know there are some issues regarding the use of these vouchers.
You don’t need to do anything - we’ll be in touch to let you know what the next steps are.
You can find further information about Future Travel Vouchers and the refund process below.
If you hold an unused Future Travel Voucher we will convert it into a cash refund and credit any Avios back to your account. You don't need to contact us; we will automatically refund it on your behalf.
We are proactively processing the refunds in date order. You don't need to contact us; we will automatically refund it on your behalf.
The refund will appear on your statement in approximately 30 days. We’ll refund the money to your original form of payment and credit any Avios back to your account.
You will get an email to say your refund has been processed. The refund will be made within 30 days.
If you part paid for your flight using Avios or upgraded your seat with Avios, then the Avios used will be credited back to your account. Please allow approximately 30 days for this to appear in your account.
We are proactively processing the refunds for Future Travel Vouchers in date order. As each voucher has a unique code we are unable to process them together as one transaction, each voucher will therefore be processed separately.
Future Travel Vouchers issued on the same date will not be processed together as one transaction. Each voucher has a unique code and will therefore be processed separately.
If the bank rejects our refund to the original form of payment, we will contact you to request an alternative form of payment. If the card has just expired, then the refund can still be completed.
Under payment card terms we can only refund the original account the funds were debited from. You'll need to contact your bank if you've closed your account or agree the distribution of funds with any other party members as applicable.
We are working through these refunds in date order. Up until the point you receive an email from us you can use your Future Travel Voucher by calling the call centres.
You can use all or part of your Future Travel Voucher up until the point you receive an email notifying you that it is being processed for a refund. If you only use part of your voucher, we will contact you to refund the balance.
We are proactively refunding any BA Holidays vouchers that are nearing 2 years or older. You don't need to contact us, we will automatically refund it on your behalf and email you to notify that your refund is in progress.