Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 0801 638 (local calls)
00 40 37 378 8314 (international calls)
Monday - Friday
09:00-18:00

collapsedshowEnquire about group travel bookings
Contact details and opening hours

For travel involving 10 or more passengers please refer to a local travel agent.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 473
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Fax: +385 1 455 3338
(for sending copies of documents or receipts)

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 473
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage