Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +7 499 951 2719
Monday - Friday
09:00-18:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hours

Telephone: +7 499 271 8758
Monday - Friday
10:00-19:00

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: +7 499 951 2720
Monday - Friday
09:00-18:00

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: +7 499 951 2719
Monday - Friday
09:00-18:00

British Airways Plc
Customer Relations
28361 Bremen
PO Box 286118
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email
Moscow-Domodedovo (DME)

Telephone: +7 495 363 3062

Moscow- Sheremetyevo (SVO)

Telephone: +7 495 578 65 65

St. Petersburg

Telephone: +7 812 337 38 22

Telephone: +7 812 337 34 44

Report and track delayed baggage online