Schedule changes, flights cancellations and Heathrow capacity capping

As a result of Heathrow's request to cap the number of travellers passing through the airport, we have had to take a small number of flights out of our schedule and limit available fares on short-haul flights departing from Heathrow until 15 August 2022. We have introduced new rebooking policies to provide maximum flexibility. Please see this guide for which policy would apply.

For any non-LHR capacity related cancellations, please note the following options:

• Re-book onto another British Airways service using our Standard Customer Guidelines. Click here for details.

• Re-book onto another carrier where an agreement exists. Click here for details.

• Offer a full refund as per our Standard Customer Guidelines. Click here for details.

Please encourage your customers to check the status of flights on ba.com before travelling to the airport and ensure their contact details are up to date within ‘Manage My Booking’ so that we can advise them of any changes to their itinerary.

Trade Support Operation - call centre update

Our call centres are currently experiencing higher than normal call volumes, which may lead to increased wait times.
To help us prioritise urgent bookings, please only call us if travel is within the next 72 hours. Thank you.

COVID-19 latest information

IMPORTANT INFORMATION - CHANGES TO OUR BOOK WITH CONFIDENCE POLICY, EFFECTIVE 8 JUNE 2022:

• Bookings ticketed from 00:01 on 08 June 2022 will no longer be covered under this policy and will be governed by the fare rules on the ticket and our standard conditions of carriage; however, should new major travel restrictions be introduced, specific Customer Guidelines will be issued.

• Bookings ticketed from 03 March 2020 up to and including 07 June 2022, for travel completed by 30 September 2022, remain covered under our existing Book with confidence policy.

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