We believe that if you book flights directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee. If you book with us, but find a qualifying British Airways flight for less elsewhere and let us know on the same day as you book, we’ll refund the difference, subject to Terms and Conditions below.
To be eligible for a best price guarantee claim your screenshot of the website should include as a minimum:
• Date and time the screenshot was taken;
• Full itinerary (including all flight numbers);
• A full breakdown of the individual fare for each passenger including credit/debit card charges and booking fees; and
• Website name/logo.
You may need to take more than one screenshot to capture all of this information.
Yes, you are required to show a full breakdown of the fare, with all passengers included.
Here's a helpful guide to taking a screenshot.
If the date or time are not shown in the bottom right hand corner of your screen please expand your task bar. This can be achieved by hovering your mouse until the pointer changes to a 2 sided arrow, click and drag the task bar up until the date and time are both revealed.
On BA.com you can find this information once you have selected your flight. Some travel agent websites also provide this information; this is often found once a flight has been selected and before you input your name and passport details.
We will respond to your claim within 2 business days. However it can take up to 28 days for a refund to be processed following the verification of the claim.
When comparing fares, we always compare the total price. This includes any credit/debit card charges and booking fees made by the online travel agent website. If a credit card has been used to make the booking on ba.com then the associated charges with that type of card are used in the comparison with the travel agent website.
The information that you provide to us will only be used to provide you with your BPGR or to discuss your BPGR request with you. We will destroy this information within 6 months. British Airways will not share your personal information with third parties outside the British Airways Group of companies.
For further questions, information or clarification, the Best Price Guarantee team will be in contact following the submission of your claim.