Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +48 22 306 08 50
Monday - Friday
09:00-17:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +48 (0) 223 060 700
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +48 22 306 08 37
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursAddressWebsite and email

Telephone: +48 22 650 43 85

Fax: +48 22 650 3540
(for sending copies of documents or receipts)

Biuro Reklamacji
Bagazowych
ul.Zwirki i Wigury 1
00-906 Warszawa
Poland

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursAddress

Telephone: +48 22 306 08 50
Monday - Friday
09:00-17:00

Fax: +48 22 306 08 37
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (e.g. LHRBA12345)