Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
09 966 9777
Monday - Friday: 11:00-19:30
Telephone
09 966 9777
16:30-01:30 (local time)
Please contact your preferred travel agent for bookings of 10 or more people travelling together.
Address
You can write to us at:
British Airways
Customer Relations(S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Telephone
09 275 3929
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
+6499669777 (option 1, option 1, option 4)
Monday - Friday: 11:00-19:30 (New Zealand Standard Time)