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Investing and innovating where you value it mostWhat's new

Exciting things are happening

Watch this space over the coming months as we share details of our initiatives to improve your experience both on the ground and in the air.

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Flying with Confidence - Ronnie's story

The First Wing exclusive walk-through

Club Europe on UK domestic flights

A smarter way to travel

A few examples of how we simplify and speed up your journey through the airport are:

  • Self-service Bag Drop desks at London Heathrow and Gatwick
  • Self-boarding gates using facial recognition technology

More to follow soon including a streamlined flight connections area at Heathrow Terminal 5.

Lounge updates

We're revamping all lounges at London Heathrow Terminal 5 and have already started with the Concorde Room earlier this year. More improvements to our lounges around the world will follow, including Aberdeen, Rome, Geneva, San Francisco, Johannesburg, Manchester and Chicago.

Wi-Fi in the sky

Starting this year with selected long haul Boeing 747s, we will fit our planes with the latest generation Wi-Fi. You will be able to use your smartphone, tablet or laptop to send and receive messages, listen to music online, stream videos, post pictures and a lot more.

Stay tuned...

There will be more news, updates and details to share with you over the coming weeks. In the meantime, here's a video from our 5 April launch event.

Video transcript

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