Vouchers and refunds

When does the eVoucher expire?

The voucher expires on 30 September 2023.

You can use an eVoucher to pay or part-pay for a new booking. Any trip booked using your eVoucher must conclude – departure and return – by 30 September 2023.

What happens if you paid extra for seating or baggage?

Your eVoucher value includes the cost of any extras such as seating, baggage and meal purchases.

If you used Avios to pay for part of a booking, can you still apply for an eVoucher?

Yes. You’ll receive an eVoucher that equates to the full value of the original booking, cash and Avios combined, that you can redeem against future bookings. Please bear in mind you won’t receive any Avios related to the original booking as a refund.

What can you pay for with an eVoucher?

You can use an eVoucher to pay for flights. You can’t currently use it to pay for a BA Holidays booking online or extras, such as seating or baggage.

Can you use an eVoucher on any route?

Yes, you can use an eVoucher on any British Airways marketed route with a BA flight number, apart from bookings on Sun-Air.

What do you need to use an eVoucher?

You’ll need the eVoucher number as well as the registered surname and email address. You can find these details in your eVoucher email.

Does the booking have to be made in your name?

No, eVoucher holders don’t need to travel on a booking made using their eVoucher. Although for security reasons, bookings made within four days of departure must include all eVoucher holders.

Can you apply multiple eVouchers to a booking?

Yes, you can apply up to four eVouchers per booking.

However, eVouchers issued directly from our Customer Relations team can’t be combined with any other eVoucher.

Can you combine eVouchers that are in different currencies?

You can’t currently combine eVouchers issued in different currencies.

What happens if you book a flight that’s cheaper than the value of an eVoucher?

We'll issue a new eVoucher covering the difference. You'll see this new eVoucher value before you pay for a booking, where you'll also be able to choose who receives it.

The new eVoucher recipient can be any passenger on the new booking and will be issued to their chosen email address.

What happens if you book a flight that’s more expensive than the value of the eVoucher?

You'll need to pay any difference if the new fare is more expensive.

Will the eVoucher have any new booking restrictions?

Flights booked using eVouchers will be subject to the new booking’s regular Terms and Conditions. If booked within our Book with Confidence policy dates, the new booking will also be subject to the relevant policy Terms and Conditions.

Are there any countries where you can't use an eVoucher?

You can book journeys using your eVoucher to and from most countries we’re currently serving on ba.com. Although there are a few exceptions where you’ll need to get in touch with us to book.

Please call us to use your eVoucher if your journey begins in any of these countries:

Algeria Andorra Aruba Bahrain Botswana Burundi Comoros Djibouti Egypt Falkland Islands Iran Ivory Coast Jordan

Kuwait Libyan Arab Jamahiriya Mauritius Morocco Mozambique Namibia Nepal New Guinea Netherlands Antilles Oman Pakistan Qatar Republic of Korea

Saint Helena Saudi Arabia Serbia Seychelles Slovakia Sri Lanka Suriname Syria Taiwan            Thailand Tunisia Yemen

1. Your eVoucher is personal to you and not for resale. Sale, auction or retendering of an eVoucher for money or otherwise are strictly prohibited. You may make a booking on behalf of someone else using your eVoucher. However, any third party using your eVoucher must book at least four days before departure.
2. You can use eVouchers to purchase British Airways flight tickets on ba.com. You cannot use eVouchers to purchase tickets using Avios, On Business points or group bookings.
3. You cannot use an eVoucher towards British Airways Holiday bookings online or other products, such as seats.
4. You can use up to four eVouchers of the same currency per flight booking.
5. You cannot combine an eVoucher you applied for with any eVoucher issued by our Customer Relations team.
6. If you only use part of an eVoucher, we’ll issue the remaining credit as a new eVoucher to the recipient as selected on the payment page.
   We'll issue this eVoucher in the same currency as your new booking. By agreeing to these eVoucher Terms and Conditions, you agree that we’re authorised to issue any remaining eVoucher credit to the recipient as selected on the payment page
7. An eVoucher is valid until the expiry date shown and cannot be renewed or exchanged for cash. All flights booked using eVouchers issued following an application must conclude by 30 September 2023.
8. If you cancel a booking made using an eVoucher you applied for, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Where you cancel the booking and a refund is due, the amount paid for using the eVoucher will be issued under a new eVoucher. If we cancel your flight, you will be entitled to a full refund of your booking.
9. If you cancel a booking made using an eVoucher issued by our Customer Relations team or we cancel your flight and you’re eligible for a refund in accordance with our Conditions of Carriage and the relevant fare rules, the amount paid for using the eVoucher will be issued as a new eVoucher.

1. Applies to bookings for travel due to be completed by 30 September 2022.

2. Booked direct via our contact centres, ba.com or trade outlets.

3. Excluding franchise airline Sun-Air

4. Bookings made on BA tickets only

5. Date changes must be made, or vouchers requested before check-in closes

6. Any fare difference between existing booking and new booking must be paid for

7. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings

8. Voucher can be used as payment, or part payment, for a future booking. The new trip booked using a voucher must be fully completed by 30 September 2023 (departure and return).

Voucher information

How do you know if you have an eVoucher or a Future Travel Voucher?

Please check your voucher email, it will reference whether you have an eVoucher or a Future Travel Voucher.

 

What’s the difference between an eVoucher and a Future Travel Voucher?

Future travel vouchers

If you apply for a voucher with us and your application is successful, we’ll send you either an eVoucher or a future travel voucher. The only difference between these voucher types is the way you apply them.

• eVouchers You can use an eVoucher on ba.com and our app
• Future travel vouchers You need to call us to use a future travel voucher
  

Ready to redeem your voucher?

Future Travel Voucher: If you have a Future Travel Voucher and you’re ready to use it, please call our contact centre and quote your voucher code so we can assist with your booking.

Please note: If you choose not to use your voucher you may be able to get a refund. You don’t need to do anything - we’ll be in touch to let you know what the next steps are.

Further information about Future Travel Vouchers and the refund process

 

eVoucher: If you have an eVoucher you can find details on how to redeem it.

To use your British Airways Holidays voucher, please see instructions on your voucher confirmation email.

Claiming the voucher

How do your claim your voucher?

You can complete the application here. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. However we will honour the date at which you submitted your voucher application. Thank you for your patience.

 

What bookings are eligible for a voucher?

You have applied for a voucher, but you still see your flight in Manage My Booking. Do you need to do anything?

No, if you have completed the voucher application form, there is no further action required.

Due to high demand it may take a few days before the voucher confirmation is processed and a response received. However we will honour the date at which you submitted your voucher application. Thank you for your patience.

Please do not cancel your original booking. We will not be able to issue a voucher for a flight that has been cancelled.

 

When can a booking be exchanged to receive the voucher?

Flight only bookings can be exchanged up to the close of check-in. Date changes and voucher exchanges requested for flight + hotel and flight + car package bookings must be made a minimum of three weeks before departure if travelling after 1 January 2021. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return.

 

Can you get a voucher if you’ve already taken advantage of the no change fee policy and changed a flight?

Yes you can still receive a voucher if your travel is due to be completed travel by 30 September 2022.

 

You’ve already cancelled your flight. Can you claim a voucher retrospectively?

We are unable to issue a voucher for a flight that has already been cancelled by a customer.

 

Can you get a voucher if your flight has already departed?

No, you are not eligible to receive a voucher.

 

What happens if you've paid extra for seating or baggage?

If you’ve paid extra for seating or baggage, the value will be included with your voucher and the amount paid can be used towards the value of a new booking.

If you booked through a travel agent, and booked your seating directly with British Airways then you or your travel agent can contact us to apply the seating credit to the new booking. If you’ve paid extra for baggage through your travel agent the amount will be refunded back to you.

 

Are flight + hotel and flight + car packages eligible to receive the voucher?

Yes, these are included. You can find more on our British Airways Holidays Covid-19 information page.

 

Why might my request for a voucher be rejected?

The most frequent reasons for a voucher request to be declined are;

• Entering an invalid booking reference
• The booking is not a British Airways Holidays booking (e.g. flight-only, or Avios hotels)
• The notice periods required have not been met
• COVID test results have not been uploaded, or don't meet the required information

 

Why might my request for a refund be rejected?

The most frequent reasons for a refund to be declined are;

• Entering an invalid booking reference
• The reference provided is not a British Airways Holidays booking (e.g. flight-only, or Avios hotels)
• You have selected a reason that does not match the circumstances of your booking
• You are not yet within 28 days of your travel date

 

What currency will the voucher be in?

We’ll issue vouchers in the same currency as your original payment.

 

Can your voucher be converted to a cash refund if your original flight is subsequently cancelled?

No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate.

 

Please note: If you choose not to use your voucher you may be able to get a refund. You don’t need to do anything - we’ll be in touch to let you know what the next steps are.

Further information about Future Travel Vouchers and the refund process

 

 

Using the voucher

How do you use a voucher?

If you have a Future Travel Voucher and you’re ready to use it, please call our contact centre and quote your voucher code so we can assist with your booking. If you choose not to use your voucher you may be able to get a refund. You don’t need to do anything - we’ll be in touch to let you know what the next steps are.

Further information about Future Travel Vouchers and the refund process

 

If you have an eVoucher you can find details on how to redeem it here.

If you have an existing voucher with an expiry date prior to 30 September 2023, please note that your voucher will automatically be extended to 30 September 2023. Customers will be notified with new voucher details as soon as possible.

 

Can the voucher be used on any route?

Yes, the voucher can be used on any routes sold by British Airways with the exception of bookings on Sun-Air.

 

Can you use a voucher to book codeshare or partner airline flights?

Yes. This means you’re free to book flights operated by our partners, such as American Airlines, using your voucher.

 

Can the voucher be used for British Airways Holidays?

Yes, the voucher can also be put towards a new British Airways Holidays purchase. A minimum of 7 days' notice is required if making a hotel-only reservation. You can find more on our British Airways Holidays Covid-19 information page.

 

Will the voucher you've requested in exchange for your British Airways Holidays package be ATOL protected?

ATOL protection applies to confirmed package holidays originating from the UK and selected EU countries, therefore once you have exchanged your voucher for a future Flight + Hotel or Flight + Car booking, that holiday will be protected under the ATOL scheme. A credit voucher from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation. You can find more on our British Airways Holidays Covid-19 information page.

 

You have only paid a deposit on your holiday booking, are you eligible for a voucher for this amount if it is within the specified book and travel period?

Yes. You can find more on our British Airways Holidays Covid-19 information page.

 

Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher?

Yes, these are included. The amount paid for the original product is credited towards any new arrangements. The value of any non-changeable hotel and/or experience products is excluded from the voucher credit.

 

Can you use the voucher to pay some or all of the balance on an existing holiday booking?

A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking. You can find more on our British Airways Holidays Covid-19 information page.

 

When does the voucher expire?

The voucher expires on 30 September 2023.

Your voucher can be used as payment, or part payment, for a new future booking. Your new trip booked using your voucher must be fully completed by 30 September 2023 (departure and return).

If you have an existing voucher with an expiry date prior to 30 September 2023, please note that your voucher will automatically be extended to 30 September 2023. Customers will be notified with new voucher details as soon as possible.

 

Does the booking have to be made in your name?

The voucher allows you to make a future booking in the name of the person on the original ticket. If you had multiple bookings each person will receive their own voucher to use. The voucher is non-transferable.

For flight + hotel and flight + car packages, one voucher per booking will be issued. The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking.

 

What happens if you book a flight that’s cheaper than the value of the voucher?

We’ll issue another voucher covering the fare difference.

 

What happens if you book a flight that’s more expensive than the value of the voucher?

You’ll need to pay any difference if the new fare is more expensive.

 

Will the voucher have any new booking restrictions?

Flights booked using vouchers will be subject to the new booking’s regular Terms and Conditions.

 

Other

What happens if you’ve booked through a travel agent or third party?

Please contact your travel agent for more information.

 

What should you do if you have already started your journey and need to make a change?

If you’re not able to make the change yourself on Manage My Booking, please contact us.

 

If you used Avios points to pay for part of your booking, will you be able to get a voucher?

Yes. You will receive a voucher which will equate to the full value of the original booking (cash & Avios combined) and can be redeemed against future bookings. Please note you will not be refunded any Avios points related to the original booking.

This does not apply to Avios Reward Flight, Reward Flight Saver, Companion or Gold Upgrade Voucher bookings as these are not eligible for vouchers.

 

If you had a Reward Flight, Reward Flight Saver, Companion or Gold Upgrade Voucher booked, will you be able to get a voucher?

No. Should you apply for a voucher you will be given a refund instead. Avios will be credited back to your account and taxes, fees and charges will be refunded to the original form of payment.

In addition, your Companion or Gold Upgrade voucher will revert back to the original expiry date.

 

Please note, it may take up to 30 days for the Avios to appear back to your account.

 

If you had a Companion or Gold Upgrade booking and want to change the date of travel, will you be able to do so if the Companion or Gold Upgrade in the booking has expired?

Yes, if you have an expired Companion or Gold Upgrade voucher in a booking you can change the date without a change of booking fee, as long as your travel is completed by 30 September 2022. Any difference in Avios or tax might still apply.

If you wish to travel after 30 September 2022, the change of booking fee will apply and the voucher will be forfeited, unless you would like to use another Companion Voucher in place of the expired one.

 

If you have a Reward Flight, Reward Flight Saver, Companion or Gold Upgrade Voucher booked, and have already started your journey, can you cancel and claim a refund?

Yes. If your travel was due to be completed by 30 September 2022, you can cancel and claim a refund. The unused Avios and taxes will be refunded, however the Companion or Gold Upgrade voucher will be forfeited.

If you want to use the remaining part of your Companion or Gold Upgrade vouchers, then you can do so by making a change to the booking instead.

Please note it may take up to 30 days for the Avios to appear back to your account.

 

 

Will travel vouchers that have already been issued be extended automatically for travel up to 30 September 2023?

Yes. Future travel vouchers that have been issued but not yet redeemed will be automatically extended. Your new trip booked with your voucher must be fully completed by 30 September 2023 (departure and return).

If you choose not to use your Future Travel Voucher you may be able to get a refund. You don’t need to do anything - we’ll be in touch to let you know what the next steps are.

Further information about Future Travel Vouchers and the refund process

 

Will travel vouchers that have already been redeemed be eligible for travel up until 30 September 2023 if you want to change your booking again?

Yes. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 September 2023 or, for journeys that are due to have been completed by 30 September 2022, you can change your booking in line with book with confidence commitment.

 

Can you combine your voucher with Avios towards a new flight, hotel, car or holiday booking?

No. Vouchers cannot be combined with Avios, they can only be used either to redeem against fully paid flight bookings or towards a deposit/full payment of a holiday package.

eVoucher information

You can find information on eVouchers here.