Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +44 (0) 17 8788 3195
(for sending copies of documents or receipts)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +44 (0) 17 8788 3195
(for sending copies of documents or receipts)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Fax: +94 (0)11 2253 075

Report and track delayed baggage online

collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hoursAddress

Telephone: +94 (0)11 2168 168

Telephone: +94 (0)11 2168 176

Telephone: +94 (0)11 2168 177

Telephone: +94 (0)11 2168 178

Telephone: +94 (0)11 2168 184
Monday - Friday
08:30-17:00
Saturday
09:00-13:00

Fax: +94 (0)11 2680 101
(for sending copies of documents or receipts)

British Airways Global Sales Agent (GSA):
Air Global (Pvt) Ltd.
No 400 Deans Road
Colombo 10
Sri Lanka