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Get help to rearrange your travel plans.
Get advice, links and contact details for lost and damaged bags
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Learn more about the types of assistance we offer - including wheelchairs
If you have made a booking, you can request assistance in Manage My Booking
Recognised assistance dogs can travel in the cabin free of charge.
Learn more about travelling with assistance dogs, including how to book
To cancel a booking, follow the instructions below. Whether you receive a refund, and how much, will depend on the type of ticket you purchased. The lowest priced economy tickets are generally non-refundable except for the taxes, fees and carrier charges. You may also have to pay a service charge.
The easiest and fastest way to obtain a refund is in Manage My Booking:
In many cases, we will be able to show you a summary of the refund amount available, plus any charges, before you have to commit to cancelling the booking.
British Airways flights bought with a credit or debit card will take approximately five working days to process. Other airlines or payment methods may take longer.
If you are unable to log in your booking on ba.com, you can complete our alternative refund form, but this may take several weeks to process. Additionally, we will be unable to calculate your refund amount before processing your claim.
Please contact your travel agent directly to arrange a cancellation and refund.
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
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