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Contacts and FAQs
On this page you can:
- Read and search our FAQs
- Tell us about something using our online forms
- Find contact information
- Tweet us
Got a question? Read our FAQs
Get help with something
Get help to rearrange your travel plans.
Lost or damaged bags
- Report a missing or damaged bag or contents.
- Check the status of a missing bag.
- Claim baggage-related expenses or compensation.
Get advice, links and contact details for lost and damaged bags
Lost property on an aircraft or in an airport
Contact the airport you were in or flying to when you lost your property.
People requiring disability or mobility assistance
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Learn more about the types of assistance we offer - including wheelchairs
If you have made a booking, you can request assistance in Manage My Booking
Assistance dogs
Recognised assistance dogs can travel in the cabin free of charge.
Learn more about travelling with assistance dogs, including how to book
To cancel a booking, follow the instructions below. Whether you receive a refund, and how much, will depend on the type of ticket you purchased. The lowest priced economy tickets are generally non-refundable except for the taxes, fees and carrier charges. You may also have to pay a service charge.
Bookings made directly with British Airways
The easiest and fastest way to obtain a refund is in Manage My Booking:
- Log in to Manage My Booking.
- Select the flight you wish to cancel, or to cancel the whole booking, select the first flight.
- Select ‘Change/cancel booking’.
In many cases, we will be able to show you a summary of the refund amount available, plus any charges, before you have to commit to cancelling the booking.
British Airways flights bought with a credit or debit card will take approximately five working days to process. Other airlines or payment methods may take longer.
If you are unable to log in your booking on ba.com, you can complete our alternative refund form, but this may take several weeks to process. Additionally, we will be unable to calculate your refund amount before processing your claim.
Bookings made through a travel agent
Please contact your travel agent directly to arrange a cancellation and refund.
It you booked directly with British Airways, use this form to request:
- a duplicate receipt (e-tickets and other fees)
- a ticket cost breakdown
- proof that you travelled
- proof that you didn't travel
- proof that your flight was cancelled
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
Contact information
You'll see the most relevant contact details for you if you are logged in to ba.com.
Telephone numbers and addresses
For the most relevant contact details, log in to your Executive Club account.
On Business is our loyalty programme for small to medium sized businesses.
Tweet us
You can also get in touch with us on Twitter @British_Airways.
Website feedback
We value your comments about our website. Please let us know what you think so that we can continue to improve it.