Contacts and FAQs

How do I claim missing Avios or Tier Points on flights or other purchases?

When do my Avios expire? How can I stop them expiring?

How do I reset my login details?

How do I review and update my personal information?

How much baggage can I check in?

How much hand baggage can I carry on?

What can I put in my hand baggage?

How do I arrange to carry extra or overweight baggage?

How can I choose my seats for a flight?

How can I correct a mistake with one of the names in my booking?

How do I change the date or time of my flights?

How do I cancel a booking?

Do I need a visa for my journey?

Does my passport need to be valid for a certain length of time after my trip?

When should I check in? What ways can I check in?

How can I find out about the safety of my destination?

Get help to rearrange your travel plans.

How we can help with delayed or cancelled flights

Rebook and refund options

Seating changes and refunds

Make a claim for disruption expenses

Lost or damaged bags

• Report a missing or damaged bag or contents.
• Check the status of a missing bag.
• Claim baggage-related expenses or compensation.

Get advice, links and contact details for lost and damaged bags

Lost property on an aircraft or in an airport

Contact the airport you were in or flying to when you lost your property.

Lost property contacts

People requiring disability or mobility assistance

Please tell us at least 48 hours before your flight departs if you require assistance during your journey.

Learn more about the types of assistance we offer - including wheelchairs

If you have made a booking, you can request assistance in Manage My Booking

Assistance dogs

Recognised assistance dogs can travel in the cabin free of charge.

Learn more about travelling with assistance dogs, including how to book

Travelling with children

Children travelling alone

Travelling while pregnant or with medical conditions, including advice for food allergy sufferers

Transporting pets

To cancel a booking, follow the instructions below. Whether you receive a refund, and how much, will depend on the type of ticket you purchased. The lowest priced economy tickets are generally non-refundable except for the taxes, fees and carrier charges. You may also have to pay a service charge.

Bookings made directly with British Airways

The easiest and fastest way to obtain a refund is in Manage My Booking:

1. Log in to Manage My Booking.
2. Select the flight you wish to cancel, or to cancel the whole booking, select the first flight.
3. Select ‘Change/cancel booking’.

In many cases, we will be able to show you a summary of the refund amount available, plus any charges, before you have to commit to cancelling the booking.

British Airways flights bought with a credit or debit card will take approximately five working days to process. Other airlines or payment methods may take longer.

If you are unable to log in your booking on ba.com, you can complete our alternative refund form, but this may take several weeks to process. Additionally, we will be unable to calculate your refund amount before processing your claim.

Bookings made through a travel agent

Please contact your travel agent directly to arrange a cancellation and refund.

It you booked directly with British Airways, use this form to request:

• a duplicate receipt (e-tickets and other fees)
• a ticket cost breakdown
• proof that you travelled
• proof that you didn't travel
• proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your request.

Receipt and document requests

We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.

Complaints and claims

Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.

Say thank you to one of our team

At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.

• To find out how we handle your data and all the ways we use it to provide you with a better service – see our Privacy Policy.
• If you’d like us to stop sending you news and offers – please log in to your account area to update your preferences or click on the unsubscribe link at the bottom of one of our emails. If you don’t interact with us for three years we will stop contacting you unless you update your preferences. We don’t send any marketing to customers who are 16 years old or under.
• To find out what information we hold about you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.
• To exercise your right to be forgotten – please use our Permissions Centre to let us know.
• To ask questions about our Privacy Policy or the data we hold on you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.

You'll see the most relevant contact details for you if you are logged in to ba.com.

Telephone numbers and addresses

For the most relevant contact details, log in to your Executive Club account.

On Business is our loyalty programme for small to medium sized businesses.

Telephone numbers, addresses and email

Contact details

Telephone numbers and addresses

Email form